Customer Care Manager
Resume:
GIDEON KAPANTA TAKI.
+254-***-***-***. **************@*****.***, Skype address: gideon.taki1
Global exceptionally talented and resourceful hospitality personnel with over 10years experience in planning, organizing and overseeing the medium size hotel operations both in food and beverage, housekeeping departments.
Core competencies include:-
Administration Support
Microsoft Office Suite
Exceptional Customer care.
Hotel And Institutions Operations
Report Generation and Documenting
Time Management Skills
PERSONAL PROFILE:
NAME: GIDEON KAPANTA TAKI
DATE OF BIRTH: 12/09/1980
NATIONALITY: KENYAN
POSTAL ADDRESS: P.O BOX 49 -01100
KAJIADO KENYA
CELL PHONE: +254-***-***-***
E-MAIL: **************@*****.***
SKYPE ADDRESS: Gideon.taki1
LANGUAGE PROFICIENCY: ENGLISH, SWAHILI AND MAASAI
GENDER: MALE
RELIGION: CHRISTIAN
MARITAL: MARRIED
Professional Experience
Premises Manager.
M-KOPA SOLAR LTD. CHANIA AVENUE NAIROBI.18TH JANUARY 2016.–JANUARY2018.
OFFICE INSTITUTION WITH OWN APARTMENTS AND CONFERENCE FACILITIES.
(reports to head of admin)
On continuous basis, inspect the building and grounds and determine if repairs or cleaning are needed; coordinate with procurement and maintenance companies and supervise any such repairs.
Monitor the condition of the premises and make adjustments for continuous improvement to meet high standards.
Ensure refreshments stands are adequately stocked and maintained, and that sufficient supplies are available in restrooms and other areas at all times
Working with the head of admin, support the gardening/custodial/housekeeping teams to meet their goals by monitoring and setting the right SOPs.
Be the champion for the company in all aspects of safety, occupational health, safety and environmental issues. This includes planning, coordinating and implementing of effective HSE policies, guidelines and procedures.
Ensure all worksites are HSE compliant with company policies and safety standards. Ensure training, and drills are implemented as part of the company’s training and HSE program in all facilities.
Conduct HSE training and orientation for all new employees.
Address relevant security/safety issues affecting our staff and raise general awareness.
Monitor and advise on energy efficiency and cost –effectiveness of utilities.
Transport, dispose of or relocate office equipment’s and furniture, working with the procurement team as needed.
Manage company guest apartments.
Coordinate security in the facilities and advices where necessary.
Give clearance to all third parties contractors to work in the premises.
Receives all high profile guest to facilities and oversee their well stay around the premises.
Assist in ad-hoc projects as required.
Housekeeping Administrative.
CORAL HOTEL AL AHSA-SAUDI ARABIA. 9TH SEPTEMBER 2012-OCTOBER 3RD 2015.
(3years and 01months)
(With only 65 rooms and suites –Housekeeping Administrative Supervisor reports to Service Director)
Answer all telephone calls promptly, including those relating to the laundry operations. Record all messages/request in the logbook.
Ensures guest requests are dealt with promptly and each request is recorded.
Collects and signs for office keys. Unlocks and opens up the Housekeeping office.
Prepares daily Housekeeping reports such as print outs expected arrivals and departures today, supervisor assignments, room attendant and public area assignment.
Ensure job sheets are prepared for the Room Attendant to deliver cots, extra beds and any other special duties or requests.
Maintain record of the Lost and Found items. Packaging and store securely.
Liaises with Front Desk regarding requests and queries regarding room status.
Keep the Housekeeping office and surrounding areas clean and neat all the times.
To type all Housekeeping correspondence. Take departmental meeting minutes.
Responsible for an efficient and updated filling system.
Completes and distributes typing jobs the same day they are received.
Other duties as assigned by Director of operations.
Senior Housekeeping Supervisor (JUNIOR EXECUTIVE)
08TH SEPTEMBER 2012- 08TH JANUARY 2013 (4 MONTHS).
Represent and relieve Executive Housekeeper during His days off and holidays.
Preparing duty Rota and requisition.
Conduct on job training for all housekeeping staff and coaching.
Conduct daily briefings
Handling monthly inventory of store supplies.
Dealing and coordinating with outside contractor for laundry service and pest control.
Ensure that the highest standard of cleanliness and maintenance in all areas of housekeeping Department are achieved. Conduct regular inspections of all areas daily.
Prepare rooms allocation, special projects as required.
Supervises the cleanliness and presentation of all guest suites, rooms, public areas. Check VIP and LSG (LONG Staying Guest) rooms.
Checks VIP rooms daily. Spot check other rooms. Trains, motivates and evaluates (appraisal) staff as required.
Implements programmed & projects as directed by the Executive Housekeeper.
Assists, instructs and supervises the supervisors on a daily basis.
Responsible for the duty manager as required.
Preparing monthly Attendance and overtime report.
Other duties as assigned.
OCT 2009 -10 DEC 2010: OLE-SERENI HOTEL-KENYA.
BAR AND RESTAURANT CAPTAIN
Oversees and supervises daily operations of the restaurant;
Prioritizes, schedules, assigns, trains, reviews and evaluates assigned restaurant staff;
Participates with operation management team to originate, plan, develop and implement long and short term goals;
Monitors integrity of restaurant operation and the provision of services;
Delegates and oversees bartending, kitchen supervision and table service duties;
Prepares annual restaurant budget estimates, requests and final budget proposal;
Oversees menu planning, pricing and banquet operations;
Develops and implements advertising and marketing strategies for restaurant and banquet services;
Resolves routine problems encountered in performance of work assignments;
Performs other related duties as assigned
1st APRIL 2006 – 31ST JULY2009 - HILTON HOTEL NAIROBI
FOOD AND BEVERAGE SPECIALIST.
Present menus and respond any questions regarding menu items.
Serve food and beverage.
Check regularly with guests to make sure that they are enjoying their meals and take necessary action to resolve any complaint.
Prepare and serve specialty dishes at tables.
Inform patrons of each day specials.
Explain how a variety of menu items are prepared by describing constituents and cooking methods.
Take dishes and glasses away from tables and counters, and transfer them to kitchen.
Prepare list of overall meal costs along with sales taxes.
Stock service areas with supplies including coffee, food, tableware, and linens.
ACADEMIC BACKGROUND
2012: SEPTEMBER -OCTOBER2015: HOUSEKEEPING
LOBSTER INC. ONLINE TRAINING U.A.E
2009: JUNE: Guest Relation Operations.
KENYA UTALII COLLEGE NAIROBI
2006-MARCH: Customer Care
Hilton Training Centre Hilton Nairobi.
2003JAN-2004 FEB : Diploma in Food and Beverage Service.
Career Training Centre, Westland Nairobi Kenya.
REFEREES
Loice Amollo
Executive secretary
M-kopa solar ltd
Elizabeth Nyakwea
Human Resource manager
M-kopa solar ltd
Alshami khalifa
Director Coral hotel
Alhasa Saudi Arabia
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