Sales Customer

Sherry Rogers **** Mason Rd.

Monroeville, OH ****7 419-***-**** ************@*****.***

Currently Employed at Fin Feather Fur Outfitters. It is a wonderful company, with exceptional management, employees and wonderful customers, whom I will greatly miss. I just don't want to sell guns any longer. I am a hard worker. Detail oriented, multi tasker, not afraid to tackle extra challenges. Top priority is customer satisfaction. Promote positive work environment. Problem solver, team player. Hardworking Customer Service Representative with 25+ years of experience in working with Customers. Trained in project and time management with extensive knowledge of office skills, and proven multitasking abilities. Committed to maintaining professional relationships am finding with clients to increase profitability and drive business results.

Cashier - Achieved highest Number of new credit accounts opened within one-month period. Product Promotion - Up-sold products and motivated customers to upgrade current product plans. Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.

Customer Service - Consistently received positive feedback from guests and created repeat business by developing long-term relationships with customers. handled guest complaints, maintaining a positive dining experience for all rest.

Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

Customer Relations - Earned highest marks for customer satisfaction, company-wide. Financial - Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.

Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction. Report preparation

Complaint resolution

Sales expertise

Inbound and Outbound Calling

Professional telephone demeanor

International sales support

Credit card processing

Order Fulfillment

Technical Support

Recordkeeping strengths

Pඋඈൿൾඌඌ ඈඇൺඅ Sඎආආൺඋඒ

Aർർඈආඉඅ ඌ ආൾඇඍඌ

S අඅඌ

Account management

Administrative support

Multi-line phone talent

Good listening skills

IF AN IRRATE CUSTOMER WAS ON THE

LINE, THEY WOULD BE PUT ON HOLD,

AND THE GIRLS WOULD SAY ' Sherry this

one is for you on line (whatever line it was.) If i can make that one person happy, I am Happy. I

don't have a problem with cranky people at all

Strategic sales knowledge

Staff education and training

Creative problem solving

Training development aptitude

Customer Service Representative, 10/2015 to Current Fin Feather Fur Outfitters – Milan, OH

Educated customers on promotions to enhance sales

Cultivated customer loyalty, promoted repeat customers and improved sales Leveraged sales to promote and capitalize on upsell opportunities Offered advice and assistance to customers, paying attention to special needs or wants Consulted with outside parties to resolve discrepancies and create effective solutions Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations

Provided information to customers regarding our company's charge card and loyalty program and helped to open and activate new accounts

Answered customer telephone calls promptly to avoid on-hold wait times Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.

Responded to customer requests for products, services and company information. Entered customer interaction details in computer to track requests, document problems and record solutions offered.

Leveraged sales expertise to promote products to capitalize on upsell opportunities. Account Manager, 09/2007 to 05/2013

K&K Interiors – Sandusky, OH

Elevated account management by predicting potential competitive threats and outlining proactive solutions

Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction

Reinvented team interaction with prospective clients by developing innovative and creative sales pitch Wඈඋ H ඌඍඈඋඒ

implemented into sales team strategy

Exceeded sales goals and market competitions through effective negotiation of product and material pricing, freight and delivery rates and employee payment terms Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities

Educated clients on new products and updated account information to maintain high standards of client service

Analyzed account details such as, credit card data to insure client received their products on order in a timely fashion

Developed and delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons

Recommended brand products to customers, highlighted benefits and redirected objections to secure more than sales

Liaised between the account holder and various departments, communicating effectively to maintain customer satisfaction and uphold company protocols Boosted sales numbers with proactive account servicing and diligent relationship-building Managed thirty one accounts by reviewing and mitigating discrepancies and collaborating with account holders

Expanded sales by 81% by facilitating client satisfaction and renewing customer relations Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing

Increased longevity of many accounts by providing individualized customer service and developing relationships with account holders

Listened attentively to client feedback and worked with product development team to introduce revolutionary service expected to generate additional revenue in the Sales Department Built and strengthened long-lasting client relationships based on accurate price quotes and customer- centric terms

Traveled to Atlanta, Dallas, Chicago, New York, and Las Vegas to meet with clients in our showrooms Completed future orders for shipping. Updated Credit Cards on File, and shipped accordingly to the date the customer requested

High School Diploma: 06/1974

St. Francis Hugh School - Tiffin, OH

Associate of Arts: Business Administration And Management, 03/1999 Pioneer Career And Technology Center - Shelby, OH

Associate of Arts: Business Communications, 06/2000 North Central Technical College (NCTC) - Mansfield, OH Eൽඎർൺඍ ඈඇ

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