Customer Service/Sales

SHAUNE GERENA

** ***** ******

Brooklyn, NY *****

347-***-****

************@*****.***

Experience

Receptionist, Drybar; New York, NY (5/2018-Present)

Maintain a professional, high-level customer service standard while being a critical first point of contact for all clients

Communicate effectively with all levels of staff

Demonstrate strong multi-tasking skills

Maintain the quality of the salon

Increase product sales by demonstrating product knowledge

Barista, Starbucks; New York, NY (7/2015-4/2018)

Deliver high quality customer service

Maintain clean and organized workspace

Accurately process transactions

Demonstrate advanced product knowledge

Honor customers by providing quick, friendly, and personal service in a timely manner

American Eagle Outfitters; New York, NY (6/2014-8/2015)

Greet customers with a friendly and positive attitude

Assist with weekly in-store sales promotion

Offer customers assistance in locating store merchandise

Assistance with the maintenance and merchandising of the store to maintain neat, orderly, and well stocked and appealing displays

Education

Saint John’s University

BA, Public Relations – 2020

Skills

POS system

Communicating with people in an emotive and supportive manner

Excellent attention to detail, particularly in written content

Contact this candidate