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Customer Care Manager

Location:
The Bronx, NY
Posted:
August 15, 2020

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Resume:

Teuta Muhaxheri Gjanaj

Location: New York, NY

Email: adfcl2@r.postjobfree.com

Mobile: 646-***-****

Summary:

Successfully worked with senior management in addressing Money Laundering issues and work to reach a resolution, Legal writing and Coorporate Law, BSA, Transaction Monitoring and investigation, Correspodent Banking, Anti Terrorist Financing and training experience, KYC, EDD, CDD, Court representation.

Additonal skills:

SAR writing, Case Management, Systems, Nice, Mantas, Actimize, Fiserve, Microsoft Office Suite, Word, Excel, Outlook, Power Point, perform AML investigation using Lexis Nexis, West Law, World Check and OFAC hit list. The ability to work under pressure, decision making, time management, self-motivation, conflict resolution, and leadership skills.

Education:

Master Degree, in Criminal Law, University of Prishtina, Republic of Kosovo, Dec 2008 – Dec 2013

Bachelor Degree in Law, University of Prishtina, Republic of Kosovo, Mar 2005 – Dec 2008.

JPMorgan Chase

AML Compliance Investigator

Global Financial Crime Compliance Investigations August 2019 - Present

•Review alerts generated from the Bank’s AML monitoring system Actimize, and analyze questionable activity detected.

•Conduct initial analysis and assessment of alerts generated from system generated alerts and cases using internal/external research tools.

•Conducts manual reviews /special investigations including 314 (b) investigation, negative media and fraud.

•Review wires, checks and trade finance related activity that have been alerted due to high risk indicators which may also contain violations. Review and investigate Alerts generated by [Mantas]. Recognize red flags for wire cases.

•Review reports and other investigative leads that potentially identify suspicious activity in a timely manner.

•Formulate and recommend responses and dispositions to potentially suspicious findings.

•Complete all investigation including regulatory filing and other mitigation actions within required service level agreement timeline.

•Complete and accurately document steps taken throughout the investigation escalation process to ensure the activity record is updated and maintained for audit and compliance purposes.

•Maintain effective communication with management, analysts and investigators to ensure accurate resolution of all transaction monitoring alerts and investigation cases.

•Review and investigate cases, internal reviews, ad hoc investigations according to procedure, review cases according to industry red flags to escalate potential suspicious activity in a SAR to an AML Manager for potential filing with FinCEN.

•Draft SAR narratives, prepare SAR forms and present SARs to the SAR committee

•Conducting due diligence and research on individuals and entities local and abroad.

•Writing a comprehensive analysis of the account activity to support a proper disposition of closing a case or drafting a SAR narrative. Document all findings, research, negative media, and prepare case file for secondary review.

Experience:

K2 Intelligence October 2018 – July 2019

AML Compliance and Risk Officer / OFAC Sanctions and Quality Assurance

Write a comprehensive analysis of the account activity which includes a detailed disposition as to why an alert is being closed or escalated for the further review.

Conduct investigations to appropriately resolve potential matters generated by Bank’s OFAC screening software on both the customer and transaction level.

Research and complete EDD for potential AML activity for individuals and entities.

Acts as point of contact for all escalations by the business lines related to OFAC matters.

Review Compliance oversight in the area of the OFAC sanctions against a list or targeted countries.

Responsible to clear potential OFAC hits.

Complete the intial review of customer account flagged by the bank automated monitoring system.

Perform related duties as assigned by the alert disposition team and BSA Manager of the Financial Intelligence Unit.

Interacting with branch personnel regarding unusual activity to determine if an appropriate resolution can be reached. Verifying KYC data and collecting relevant information.

Level 2-reviews all cases completed/closed by the AML/OFAC investigators to ensure that the appropriate decisions/recommendations have been made according to department standards, that the appropriate supporting documentation is obtained and that any decision made by an AML/OFAC analyst is appropriately supported and documented in accordance with Branch established standards.

Maintains QC standards and procedures, including risk-based standards for compliance testing, and enters quality control findings into a QC database accurately and in a timely manner.

Citi Group - Long Island City, NY March 2018 – October 2018

Senior Compliance Analyst AML/FIU Investigation/Global Corespondent Banking

Document and report the investigation findings and prepare case files with required supporting documentation (e.g. media search results, copies of statements/checks, results from internal system searches etc.

Perform AML/KYC due diligence client reviews on clients or transactions.

Work with clients and internal partners to obtain all necessary support documentation to ensure completion of KYC records for complex client types in complex regulatory environments.

Determining/confirming KYC data and collecting relevant information in line with regulators requirement.

Communication directly with sales and client to obtain KYC documentation or validation.

Ensure proper KYCs controls are applied.

Communicate with internal and external entities, including other Citigroup AML monitoring units.

Collect and examine financial statements and documents to assist in identifying unusual transaction patterns.

Conduct research over available Bank systems, the internet and commercial databases consistent with the resolution of investigations.

Write and file Suspicious Activity Reports (SARs) and recommend relationship retention or termination and track account closures as required.

Interact with senior management on the compliance, legal and business sectors concerning AML issues. Document all research and analysis conducted in the case management system.

Follow-up with additional Point(s) of Contact (POC) as needed to identify additional information in support of the case.

Liaise with other AML units, legal, advisory, business compliance teams and law enforcement when appropriate.

KEP Trust-Head Quarters, Prishtina, Republic of Kosovo/ Bronx, NY Feb 2015 – Aug 2017

Senior Compliance Officer for Anti Money Laundering and Terrorist Financing (Remote)

Drafting internal policies and procedure for KEP Trust for AML/CFT including procedure for customer care and identification of clients.

Responsible for staff training against AML/CFT for all employees and especially for the sales staff and staff that they have transactions on daily basis with the clients.

Reports on monthly basis to the Financial Intelligent Unit of Republic of Kosovo.

Drafting suspicious transaction reports (STRs) and suspicious activity reports (SARs) to Financial Intelligence Unit in accordance with the respective law and regulations in force.

Keeping records of suspicious transaction identified and reported to the Financial Intelligence Unit.

Reports direct to the Chief Executive Officer and also to the risk committee of KEP Trust about all risks for Anti Money Laundering and Terrorist Financing in order to be in compliance with the law in force.

KEP Trust-Head Quarters, Prishtina, Republic of Kosovo Aug 2012 – Feb 2015

Senior Legal Officer and Compliance for Anti Money Laundering and Terrorist Financing

Drafting internal policies and procedure for KEP Trust for AML/CFT including procedure for customer care and identification of clients.

Ensuring that evidence of each client/customer's identity is collected in accordance with KYC Due Diligence policies ensuring customer files are stored and maintained.

Work independently on KYC due diligence processes, providing expert advice to relevant businesses as the sole point of contact for a particular customer.

Drafting suspicious transaction reports (STRs) and suspicious activity reports (SARs) to Financial Intelligence Unit in accordance with the respective law and regulations in force.

Responsible for staff training against AML/CFT for all employees and especially for the sales staff and staff that they have transactions on daily basis with the clients.

Prepare and implement approved yearly plan and monitor all branches if this plan are implemented according to the policies and procedure of AML/CFT on branch and HO level.

Responsible for preparing and implement trainings for AML/CFT for KEP Trust Staff.

Reports direct to the Chief Executive Officer and also to the Risk Committee of KEP Trust about all risks for Anti Money Laundering and Terrorist Financing in order to be in compliance with the law in force.

KEP Trust-Head Quarters, Prishtina, Republic of Kosovo May 2009 – July 2012

Acting Head of Legal Department – Senior Legal Officer

Liaise with regulators and governmental authorities for any legal issue related to KEP Trust.

Represent the KEP Trust with the courts and other governmental authorities.

Pursing legal cases of non-performing clients handed over to legal department.

Controlling, managing and directing activities of the legal services function of the organization by providing to HQ staff with legal advice.

Provide legal advice and consultancy to branches for client-related cases in court and out of the court.

Draft legal documents, complaints, requests, declarations, internal policies and procedures, authorization on behalf of KEP Trust.

Support other departments of KEP Trust of any legal issues. Draft legal documents for different issues.



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