Sifte H Farooqui Suwannee, GA ***** 404-***-**** adfckx@r.postjobfree.com

Business Analyst/Technical Analyst/PM

IT professional with overall experience of 12 years and including 5 years of BA and two years of Scrum and Agile environment plus recently become Certified Scrum Master. Got experience in evaluating, vendor management, change management, reporting, defining project scope, clients and user needs, business requirements, functional and with IT best practices. Worked with SharePoint, SQL Database, Office 365, including Visio and PowerPoint, created layouts, flow diagrams, software development, POC, testing and in agile and scrum environments. Saving millions of dollars in AT&T for developing MS office SharePoint portals for command and control center and did similar works in other organizations time to time. Expertise in functional, and non–functional requirement Specifications (FRS). Fast learner, dedicated, hardworking, detailed oriented, team member, social and excellent written and verbal communication skills.

Technical Skills and Languages:

MS Office 365, MS Visio, Outlook, MS SharePoint, BMC Remedy, HP Service Manager, HP Quality Center, JMeter, MS SQL Server, Oracle database and models, Work Flow, MS CRM Dynamics 365, Tableau, JavaScript, Pascal, .Net and Java installed in agents, Visual Basic and SQL Plus, DelTek PIM, SharePoint Portals, SAP CRM.

Key Strengths and Qualifications:

Business Analyst: Over 5 years of work experience as a Business Analyst using both Agile/Scrum and Waterfall methodologies. Acting as a liaison between cross-functional business units and Information Technology to gather requirements, create functional requirement documents and translate to IT for technical development.

Reporting and Analysis: Several years of working in the Business Intelligence field including standard and ad hoc reporting, automation of manual reporting, data quality and integrity, data governance, implementation of BI tools.

Project Management: Providing end-to-end management of projects all the way from scoping/design and development through to QA and successful implementation into production environment and used effective time management.

Scrum Master: Converting requirements into epics, features, and user stories, defining acceptance criteria, definition of done, daily standup, backlog grooming, training on scrum and agile principles, sprint retrospective and providing support in transition from waterfall to agile. Completed CSM (Certified Scum Master) from Georgia Tech in Nov 2018.

QA Testing and Monitoring: Active participation and conducting of user acceptance testing before the deployment of product/enhancement into the production environment. And application/monitoring for 6 years, used ITIL best practices.

Facilitation of JAD sessions: Coordination and facilitation of meetings/discussions between cross-functional business units and Information Technology.

Database Design and Analysis: Designed, monitored mapped, analyzed and created schemas for database in MS SQL, ORACLE and CMDB, connected database with SharePoint portal.

Education

Master of Science (MS), Computer Science, Kennesaw State University, Kennesaw, GA

PMP Certification Courses Diploma, Kennesaw State University, Kennesaw, GA

Certified ScrumMaster*(Scrum Alliance) Georgia Tech Atlanta, GA USA

Experience

Abacus Services Corporation, (Georgia State DHS), Atlanta GA 2019 – 2020

Gathered business, operational and functional requirements for the Georgia SHINES enhancement project.

Started a new project of Department of Human Services in OIT for the DPH Vital records for the SHINES program.

Worked in the SQL queries, and Lenses for the data analytics requirements gathering and making the data flow models for the systems as BA in the team.

Performed JAD sessions, joint meetings, performed visits, question and answer sessions, for collecting the business requirements while developing new information systems for a company.

Prepared Requirement documents and updated for the enhancements, defects and for Data correction.

Participated in the STB, SIT, and UAT testing plans, delivered results to the management/operational meetings.

Used LoadRunner, VUgen, and other tools for the performance testing and recommended high availability and efficiency.

Completed operational, and production, SHINES, issues/defects by resolving the hundreds of data corrections and errors.

Performed the unique Child Welfare and Analytical Welfare and Conceptual design and research project in DHS.

Working with SOWs like projects, creating design documents, RTMs, and conduct JAD sessions.

Analyzing the reports, forecasting, and creating the recommendations child welfare areas for SHINES applications.

Worked in Splunk, JIRA and Searches and coordinated with Tableau.

Performance Monitoring testing for SHINES application of OIT.

Creating test plans for functional and non-functional requirements.

Guided development and test teams to frame design challenges, collaborate on ideas, and test them with stakeholders.

Apex Systems and US Tech Solutions, (Projects at BOA and APD Sites), Atlanta GA 2018 – 2019

Aternity Consulting and monitoring new mortgage and parole applications and updated the client’s requirements.

Worked in Splunk Searches and coordinated with Aternity and Tableu.

Performance Monitoring testing for PayForce application of ADP and PM with Deltek.

Used LoadRunner, VUgen and Micro Focus Performance Center for recommended Scenarios.

Created VUgen scripts and designed new Scenarios for performing production tests and Analyzed test results.

Completed payroll and business applications projects in time.

First Data, Atlanta GA 2015 – 2018

System Engineer/Projects /System Monitoring

Worked closely with project owners and users to validate and document the business needs, objectives, scope, and impact studies, alerts, and documented complete solution and managed process on each project and ITSRs.

(Worked 50% as a Business Analyst and 50% as the System Engineer):

Performed and created QA test plans, cases, scripts for performance, load testing with HP LoadRunner, JMeter and generated reports for application response time and other critical matrices for deployment of critical applications.

Communicated with stakeholders for the specifications and documented functional and non-functional requirements, for business and facilitated the solutions according to SLAs in agile environment.

Created customer’s, management requirements, training, architectural, maintenance documents and performed QA tests for application synthetic monitoring and performed change management and implemented through Remedy and JIRA.

Expertise in creating Business Requirement Documents (BRD), Functional, and Non–functional Requirement Specifications (FRS), User stories, and performed POCs. Strong experience in Requirements elicitation techniques - conducting user interviews, document analysis, JAD sessions and managing the requirements, also performed and experienced in Agile and Scrum environment.

TCS at Bank of America, Atlanta GA 2013 – 2015

System and Business Analyst

Managed, designed, configured, supervised, and provided customer support.

(Completed the assignments of 50% as the BA and rest as the System Analyst):

Investigated financial and banking application’s system performance by collecting the business specifications, functional and nonfunctional requirements, and communicated with developers, SME, users and clients to facilitate the real solution by creating the prototype detailed dashboards and UI.

Worked as BA in the sales Tools like MS 365 and Sales Forces in the Client facilitating project.

Defined, designed business, functional requirement and specification documents for a new and existing enterprise application, followed the SDLC standards, for financial products and targeted to customer focus.

Performed and managed projects for deliverables and in initiation, planning and executing the processes.

Co-ordinated and communicated regarding the functional and business requirements and with development WebSphere team for the creating the PBDs and tested for QA used HP LoadRunner.

Worked and understanding of the Customer relationship management and worked on CRM Dynamics 365.

Fiserv Corporation, Atlanta GA 2011 – 2013

Project/Business Engineer/Analyst

Deployment, Operations monitoring CA Tools Wily Introscope, and maintain and support APM 9.1, CA Wily CEM, TIM and Super-agent with Multiport Collectors. Worked also on 10 different system support projects.

Collaborated with business teams to evaluate business and functional requirements addressing business needs, responsible for analysis and detailed documentation of new performance monitoring systems.

Analyzed QA testing of development solution according to requirements, managed UAT and used Deltek PIM.

Performed Interview sessions, requirements gathering by workshops, reviewing of documentations, analyzing existing business systems, visiting business sites or work areas, and conversing with subject matter resources from both the business and technical sides. Introduced Customer experience Management Charts and used sales force approach with CEM arranged and conducted JAD sessions.

Acted as the liaison between the engineers, developers, business units, various technology teams.

Collaborated with engineers and developers to document user guides, support manuals etc. for the technology, helping coordinated enrollment of business users into the system.

Modis & Ajilon Consulting, Atlanta, GA 2010 – 2011

Consulting Systems Business Analyst/Projects/Applications

Used/worked in HP BAC/BSM 9.0/HP SiteScope 10.10/11.0 for the migration of BAC and SIS monitors

from existing system to the new HP BSM 9.01 system and environment.

Worked on 10 critical applications monitoring through HP Tools like SiteScope 10.10 and HP BAC/BSM 8.03

Created 51 profiles from latest LoadRunner/VUgen (Ver. 9.50) in Citrix and other protocols.

Gathered requirements using interviews, document analysis, requirements workshops, surveys, business process descriptions, use cases, scenarios, business analysis and task and workflow analysis

Documented use cases, functional and non-functional requirements for the project.

Worked for BA capacity contributed and created/designed the Industry Inventory database management system.

Equifax, Alpharetta, GA 2008 – 2010

Systems and Tools Engineer

Worked in IT Tactical Operations department, monitored infrastructure, applications and servers tested

Performance Monitored for financial applications through CA Wily Introscope & CA Wily CEM, HP BAC/BSM,

and HP SiteScope provided matrices. Increased the IT applications performance and availability to 99.98%craeted banking applications on LoadRunner and submitted analysis reports created functional and nonfunctional documents for projects.

Worked on IBM Cognos for the Customers reports and used asset management for reports.

Monitored and used CA Wily Introscope, making dashboards, generated reports, graphs, and did triage analysis of application performance and optimization.

Worked with IT performance and configuration tools including HP BSM, SiteScope and LoadRunner.

Increased the overall visibility, availability and performance of the 45 critical applications up to 99.99% by using

six sigma concepts and trainings.

AT&T Mobility, Alpharetta, GA 2004 – 2008

IT Project Manager/Support Engineer/Business Analyst

Worked as an IT manager/Business analyst, supported IT Infrastructure applications and databases, created websites, performed synthetic performance through HP LoadRunner and designed databases and supported 31 applications.

Designed three creative databases for projects and consolidated all excel data at a single point in MS Access and later in SQL database for Cingular Wireless an AT&T company.

Created and saved million dollars of AT&T command and control center for developing the MS SharePoint portal for repository of different department and fast communication.

Created the modular system for Infrastructure performance monitoring through the ITIL.

Designed, managed, sustained, and administered various Share Point websites for various departments.

Controlled, maintained, administered, and created the manuals and documentations for internal clients.

Created high quality deliverable documents like Business Requirement document (BRD) Functional specification document (FSD), Use-Case document and implemented in new projects.

Created flow maps/diagrams for data and system transactions and designed schemas, working diagrams and systems.

Professional Development And Certification

ITIL Foundation Certification.

Certificate ScrumMaster from (Georgia Tech Atlanta/Scrum Alliance)

Six Sigma Green Belt certification.

Trained in BA and having IIBA membership.

IBM Cognos training.

Completed one complete module of SAP(CRM).

Trained in Tableau and Splunk as intermediate user.

Used MATLAB in MSEE (one semester)

Agile Project Management training.

Splunk IT Services Intelligence Fundamentals.

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