Manager, Engineer, Trainer, T Technical Writer, Instructional designer

Jawad Qureshi

Male, Married

Corona, California, U.S.

**********@*******.***

Mobile: +1-714-***-****

Summary: With over 12 Years experience & Electrical Engineering Degree, and MBA Degree, I’m available for Teaching, Training, Marketing, Telecom site survey, Mobile Transmission site survey, Technical Writing and Documentation, Content Acquisition & Editing.

Profile: Technical Writing & Documentation expert. Last experience serving Ericsson. Previously as Solution Manager in Marketing Support dept in ZTE Trunking. Before that, worked in Huawei in Mobile VAS Business Development & Operations dept. and Training dept (a part of Managed Services). Delivered the basic training course of RBT, SMSC, MMSC, SCG, ipTV, NGiN, SDP, iCache. Have travelled to UAE, Egypt, China, Oman, Saudi Arabia, with Projects done for Paktel, Ufone, MTN, Vodafone, Etisalat. Before that as Senior Document Engineer in ZTE Shanghai. Excellent at Language & culture.

EDUCATIONAL QUALIFICATION

Jan 2017 - Jun 2020

MBA Academic Degree

Major Subjects: International Business, Change Management, Leadership and Organizational Behavior, Management Information Systems, Human Resource Management

Mar 2000 - Sep 2004

Bachelor’s degree in Electrical & Electronics Engineering (B.E.E.) from University of Engineering and Technology (U.E.T.) Peshawar, Pakistan.

Major subjects: Mobile Communication (GSM, CDMA, and related), Communication Systems, Data Communication & Computer Networking, Electronics, Power Electronics, Radio Frequency & Microwaves, Digital Electronics, Electrical Machines.

Project in Engineering: GPS system; deep study project.

SKILLS

●Technical Writing & Documentation

●Content Editing & Acquisition

●Product Operations

●Delivering Training

●Tools: ST4, Nightly build

●Pre-installation survey for Transmission LoS

●Computer Windows & MS Office, Medium-Advanced skills

●Data Entry Operator

●Languages: English, Chinese, Arabic, Urdu, Pashto, Punjabi, Hindi, Persian.

Senior Yellow Belt of Taekwondo

Hands-on:

●Marketing

●Business Development

●Project Management

●Project Delivery

●Tools: Map Info, Pathloss, Visio

●Arbortext tool

●FTTx, PON, GPON

●DITA

WORK EXPERIENCE (Latest to Oldest)

May 2016 - July 2016

Technical Writer in Semcon Co. for Ericsson CPI, China. Customer Product Information documents with Topic-based writing using ST4, Nightly Build, and Visio etc.

Job Responsibilities

●Successfully achieved targets in writing and editing technical documents such as procedure manuals, user manuals, operation manuals, maintenance manuals, and related technical writing.

●Successfully collaborated with product developers, R&D department, and Subject Matter Experts.

●Successfully done review the content for quality analysis with details of technical and grammar with spelling

Jan 2015 - Apr 2016

Solution Manager in International Marketing Support Dept. at ZTE Trunking, Shenzhen, China.

Job Responsibilities

●Successfully achieved all targets of Technical Writing & documents support for overseas projects for Trunking solutions, two-way radios, voice and data communication products and systems for private networks for enterprise markets, including government and public safety agencies. Supervised the presentations & proposals of the products & solutions to customers. The technologies include DMR for Push-to-talk, LTE for rail transit, “3G GoTa”, and “2+4G” combined.

●Proof Reading spelling, grammar and punctuation with special attention to detail.

●Online content management, editing, proofreading, grooming it for marketing point-of-view, customer-oriented and ROI-oriented.

●International Customer acquisition and training.

July 2010 - Dec 2014

Training & Operations Manager at Huawei Software Technologies Co. Ltd., Shenzhen, China.

Carrier Software & Core-network Business Unit, Hosting & Managed Services Dept. for Mobile Value Added Services (VAS) including Rich Communication Suit, Digital Content,& SDP.

Job Responsibilities

●Project Management: Achieved all goals with extra mile in Assisting Project Manager in Middle East and North Africa regions.

●Product Training: For Mobile VAS, Digital Services course training to customers, e.g. RBT, SMSC, MMSC, SCG, ipTV, NGiN, SDP, iCache

●Product Operations: Successfully achieved targets in operations for Mobile VAS projects for Etisalat, Vodafone, and MTN, utilizing product portal tools.

●Product planning: Successfully achieved tariff planning, promotion planning and channel planning with quality for VAS and RCS.

●Product Design Customization: Successfully achieved Localization of Mobile VAS products in countries of Middle-East, North Africa, &UAE.

●Marketing & Proposals: Presentation to customer and convince them for our product & solution as per current market trend. Evaluate how to obtain sustainable subscribers and revenue growth.

●Content Acquisition: Meeting with Global & local Content Providers (CPs)& Digital Merchants(DMs)for content acquisition

●3rd Party (CP/SP) Training: Provided full training to Content Providers and Service Providers about the use of Mobile Newspaper Portal &Tools.

●Technical Writing & Product Documentation including proof Reading spelling, grammar and punctuation with attention to detail.

Mar 2006 - June 2010

Senior Engineer at ZTE Corporation, Shanghai, China.

Job Responsibilities

●Technical Writing & consolidation of GSM BSS product documents, including Installation Manual, Routine & Emergency maintenance Manual, and User Guide for Home BTS.

●Correct English usage, including spelling, grammar and punctuation with attention to detail.

●Responsible for alignment of documents with Global Technology, Template and Local R&D understanding.

●Quality improvement of technical documents.

●Identify key customer requirements and coordinate with Product Management and Engineering dept. to ensure that these requirements are implemented in the GSM BSS products.

Dec 2004 - Feb 2006

Microwave Transmission Engineer at “Myson Engineering Systems” company in Islamabad, Pakistan.

(MES is a Permanent vendor of NEC-Japan, and Sub Contractors of ERICSSON, NOKIA, SIEMENS, NERA & PAKTEL) for Telecom Projects in Pakistan for NEC (Passolink PDH, SDH and XPIC)

Job Responsibilities

●Worked as Nation-wide coordinator of geo-dispersed team (North, Centre and South) for microwave Pre-Installation survey of U-fone GSM project, phase 5, in close cooperation with customer (LoS clearance surveys).

●Discussed the requirements with customer, developed Requirement Template& communicated it to the project manager.

●Successfully Achieved Line of Sight surveys by Conducting Mirror-test, Balloon-test, Fireworks-test, using tools including compass, binoculars and GPS device.

●Achieved skills on “Pathloss” and “Mapinfo” tools.

OTHER ACHIEVEMENTS

●Teaching Business English to Chinese colleagues preparing for tests such as BEC and BULATS.

●Innovation: Designed a totally new solution about Accessing Security Cameras From Mobile Phone, and formulated implementation-possibility of more extended applications of Mobile Newspaper Service (MNS). Received high appreciation from the Department Director and he forwarded it to R&D Dept. for development.

●60-Hours training on GSM-BSS (BSC and BTS V2.9) in ZTE R&D Center, Shanghai, China

●GSM-BSS& OMCR training in ZTE R&D Center, Shanghai, China

●Training on Quality Control conducted by U-fone GSM, Lahore, Pakistan

●Training on Arbor text tool in ZTE R&D Center, Shanghai, China

●Training on Project Management in ZTE R&D Center, Shanghai, China (topped the training evaluation test)

●Certificate of short-course in MS Office (Word, Excel, Power Point)

●Filling Culture Gap: By providing Language and Culture trainings to Staff, for English and Chinese (to both Foreigner and Chinese staff), I got high appreciation from leaders and staff, because they changed their way of thinking towards each other.

●Senior Yellow Belt of Taekwondo with double promotion from white belt and a Cup for fine steps.

HOBBIES and SPORTS

●Making friends from different countries and cultures and learning languages with fun

●Traveling, Badminton, Table tennis, Football and Swimming.

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