Lisa Ann Hauck, RN

***** ******* **. *******, ** 70445

Mobile Phone: 985-***-****

Email: adfcjj@r.postjobfree.com

Experience: Currently - Northlake Behavioral

– Director of Utilization Review Department

- Supervise, direct, and lead Utilization Review Specialists Team. Daily, monthly, quarterly and yearly reports on data entry for Approval / Authorization / Denial Log. Revises UR Department Policies as needed.

-Responsible for proactively monitoring the utilization of continuum services and optimize reimbursement for the system. Reviews clinical documentation and interacts directly with managed care or insurance companies / entities performing concurrent, live reviews with provided clinical documentation to get additional patient days authorized for payment as needed.

-Communicates with inter-disciplinary team members to ensure optimal length of stay for patients depending on their continued medical necessity for treatment or care: reviews and provides feedback to the Medical Director, psychiatrists, DON and clinical leaders as to quality of documentation to support continued medical necessity.

-Files Appeals for denials as indicated.

- Maintains communication with Office of Behavioral Health, submits continued stay requests for chronic patients with placement issues through Provider Link, sends clinical documentation every 2 weeks to Central State Hospital and OBH as requested, inform interdisciplinary team/ billing department status of client and authorization.

Experience: Urgent Psychiatric Care Center with ConnectionsAZ (Phoenix, Arizona) Psychiatric Crisis Emergency Department for Involuntary and Voluntary Patients (September 2006 - June 2014) Staff Nurse then promoted to Charge Nurse and Assistant to Facility Nurse Manager / ADON

- Assistant Nurse Manager Administrative Duties (ADON) and increased duties in the absence of a (DON) on several occasions lasting up to 3-4 months on separate occasions, including staffing / scheduling for Nurses / Techs. Administrative seat for New Hire Interview Panel.

- Weekly Administrative Meetings, facilitated Monthly Multi-disciplinary Treatment Team Meetings to maintain close collaboration for safe, effective and efficient Patient Care.

- Ongoing New Hire Orientation Class and Education on Facility Forms and Assessments also conducted Infection Control Classes for New Hires and Yearly Skills Fair Education Stations, including documentation.

- Incident Reporting - Evaluation and Data Analysis with monthly tracking for Quality Improvement. Seat on the QA Committee.

- Mentoring for New Hire Nurses and Nursing School Students during Clinicals, as well as some providers at times, providing 1:1 education and support for Highly Acute Psychiatric Crisis Center.

- Developed New Policies and redesigned forms and assessments with new Owners and Administration for Value Options to Magellan to now ConnectionsAZ to streamline for better efficiency.

- Supervised Nursing Staff on Day Shift, Disciplinary Actions when necessary which included: Verbal Counseling, Verbal Warning, Written Disciplinary Performance Evaluations with continued monitoring for improvement and all documentation required for employee file.

- JCAHO and other Accreditation: Preparing for and assisting staff to prepare for survey, including ongoing Chart Audits on both active and inactive charts, and assisted in developing and implementation of a Plan of Action for any deficiencies.

- Restraint / Seclusion: Oversee most events during the shift and Leader of Code when necessary.

- Admissions: Assisted with Triage Assessments and Admissions, which were astronomical for this facility, averaging over 1000 patients monthly for the most recent past. Staffing with Providers to obtain and follow through with Emergency Medication Orders.

- Continue Psychiatric Nursing Care including, monitoring and assessing safety, psychosis and medication needs, medicate as ordered, consult with providers PRN. Phlebotomy PRN, Network with community resources and facilities for discharge / transfer placement, and Discharge Teaching / Instruction.

Banner Health - Banner Good Samaritan Hospital - Admissions Nurse for inpatient Psych Unit Phoenix AZ (December 2008 - June 2014)

-Admissions triage in Emergency Room and via fax from other facilities. Crisis Calls

-Orders, care plans and admission assessments, first dose medications and education.

-Network with Community Resources for patients that did not meet the admission criteria.

-Educate families on Involuntary Commitment information and procedures Neuro-Psych MD Office Nurse - Dr. Gregory Khoury (New Orleans, LA) October 2004 - September 2005 (no longer open since Hurricane Katrina )

- Many Office Nurse Duties: Answering phone / crisis calls.

- Triage patients as they arrive to the clinic.

- Comprehensive Nursing Assessments - Biomedical Review - of medical and psychiatric dx., including lab results.

- Administering Meds PRN, Nursing Education with patients, and Care Plans.

- Multidisciplinary Treatment Team.

- Managing Medication renewal authorization with pharmacies.

- 24 -Hour Call for patients when clinic was closed. Assisted with the Patient Medication Management per PHONE with MD - while clinic was closed due to Hurricane Katrina Disaster. Worked PRO-BONO for several months doing this because office did not reopen. Emergency Room Psychiatric Nurse - Kern Medical Center, Bakersfield California.

(August 2002-February 2004)

- Travel Nurse - EPAC Nurse - Emergency Psychiatric Assessment Center in the Emergency Dept. of County Hospital.

- Psychiatric Triage Evaluations and Assessments of the psychiatric patients presenting to the Emergency room.

- Certified to Petition patients on Involuntary Psychiatric Holds for further psychiatric assessments and treatment.

- Completed nursing medical and psychiatric assessment and staffed with MD to assist with coordination of care while patient remained in the Emergency Room. Administered Rx as ordered. Phlebotomy PRN.

- Completed Admission Assessments for the inpatient Psychiatric Unit of the hospital and Care Plans.

- Networked with community resources for outpatient care when discharged from the emergency room. Psychiatric Inpatient Unit Nurse - on Eating Disorder units (New Orleans, LA) River Oaks Hospital (October 2001 - August 2002) and Depaul Tulane Hospital (May 1998 - October 2001)

- Charge Nurse of Eating Disorder Unit

- Supervised Employees working on unit.

- Monitoring and Assessing of Mental Status and eating disorder behaviors.

- Administered Medications as ordered. Care Plans

- Used Meditech Computer to generate orders, provide Census Reports and Kardex Sheets for following shift.

- Initiated and Conducted Behavioral Therapy Groups - Eating Disorder audio / visual groups, ED Post-meal discussion groups, Body Image Groups and After-care process support groups.

- Morning Weigh-In's with each patient individually and bathroom supervision as ordered.

- Phlebotomy PRN.

Hospital Supervisor on Weekends - Bayou Oaks Psychiatric Hospital (now part of Terrebonne General Hospital) Houma, LA (worked at Bayou Oaks for approx 7 years, until they were merged with Terrebonne General Hospital in 1998) Promoted to Hospital Supervisor after working as staff unit nurse for several years. Worked as Supervisor for approx 3 years with many of the same duties listed as last job in the Urgent Care Center. Education: Howard College, Del Rio Texas (Associates Degree in Nursing - May 1990) RN License - for Louisiana - RN 067327 original issue date 5-1-91 to current. AZ License - for Arizona - RN 141627 Exp 04-01-18

Lisa Hauck RN

58539 Elenore Drive

Lacombe, LA 70445

985-***-**** Mobile phone

email: adfcjj@r.postjobfree.com

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