Travel agent,customer service representative

ROWENA M. SAGALON

Madinat Khalifa South *******9

*************@*****.***

Faithfully adhere to the highest standard of hygiene, quality customer service. .

IATA: Foundation in Travel and Tourism with Amadeus

SEPTEMBER 2016 – PRESENT

WAITRESS, al wajba palace doha, qatar

Always arriving at work in correct uniform and being well presented.

Updating the Log Book in the family Kitchen frequently to ensure no information is lost between shift changes.

Responsible for ensuring the Family Dining & Family Kitchen are properly prepared for all operations on a daily basis.

Checking the Private Sitting Area & Pantry to ensure it is clean, tidy & appropriately stocked with drinks & food.

Keeping all service areas clean & tidy.

Performing frequent stock checks of all items in the Family Kitchen to ensure we have all the items we need for operations and that all food items are suitably within use by dates.

Responsible for filling in a daily Requisition form and handing it to Stores to ensure we are supplied with items we need for our operations.

MAY 2013 – JULY 2016

RECEPTIONIST, hotel roma tuguegarao city, philippines

Greet clients as soon as they arrive and connect them with the appropriate party

Answer the phone in a timely manner and direct calls to the correct offices

Create and manage both digital and hardcopy filing systems for all partners

Make travel arrangements and schedule meetings based on all partners' itineraries

Deal with bookings by phone, e-mail, letter, fax or face-to-face

Complete procedures when Guests arrive and leave

Prepare bills and take payments

Deal with special requests from Guests

Answer questions about what the hotel offers and the surrounding area

Deal with complaints or problems

Answer telephone calls and take messages or forward calls

Schedule and confirm appointments and maintain event calendars

Check visitors in and direct or escort them to specific destinations

Inform other employees of visitors' arrivals or cancellations

Enter customer data and send correspondence

Copy, file and maintain paper or electronic documents and records

Handle incoming and outgoing mail

Take and pass on messages to Guests

SEPTEMBER 2012 – MAY 2013

WAITRESS, EMIRATES LOUNGES DUBAI AIRPORT, UAE

Serve the customers/guests with high quality of food & beverages prepared according to the established standards

Assist other staff in maintaining sufficient stock during the entire shift including checking all the received stock, make sure that the same is in accordance with the order, quality and quantity and display or store them

Ensure that the service station, outlet, area is kept clean and tidy at all times and that crockery and cutlery items are clean and arranged accordingly as per the standard defined procedure

Comply with and practice the company’s established Hygiene Policy and procedures especially in food & equipment handling, and ensure that the environment is clean and organized at all times

Attend to customer complaints satisfactorily or seek the assistance of the superior in charge when not in the position to provide solution to the problem and inform the Supervisor on duty at all times

Assist in collecting, loading and delivery of items to the outlets and perform other related duties as required

Comply with Corporate Occupational Health and Safety Responsibilities Standards

Apply the Quality Policy and Quality System established in accordance with ISO 9001:2000 International Standards and executes all responsibilities according to the department work procedures while reflecting the company’s Quality

MARCH 2009

BACHELOR OF SCIENCE IN HOTEL, RESTAURANT AND TOURISM MANAGEMENT, saint paul university philippines

Patience

Problem Solving Skills

Accuracy and Attention to Detail

Integrity

Interpersonal Skills

Telephone Skills

Microsoft Office Skills

Listening

Customer Service

Overachieving Attitude

Work Ethic

Verbal and Written Communication

Friendly

Professional

Adaptable

Professionalism

Customer Focus

Organization

Handle Pressure

Supply Management

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