Manager Learning & Development, Learning Management System, Curriculum

Believing in the potential of people and supporting team success...

CHRISTOPHER BELILA

512-***-**** ***********@*****.*** www.linkedin.com/in/cbelila Director / Manager Learning and Development Sales Performance Improvement Visionary, strategic Learning and Development (LD) leader and Sales expert with 16 years driving sales and training initiatives that optimize customer/client product and services delivery and team productivity, resulting in revenue and business profitability increase. Implements metrics/KPIs to track training impact and monitor performance improvement.

Assesses processes and teams, identifies development opportunities and builds training solutions, resulting in cost savings and revenue growth. Revolutionizes training programs for quality, speed and employee engagement, positioning the training function as a critical support organization. Employs a dynamic facilitation/presentation style that influences executive team support and cross-functional team engagement for change.

Cultivates key stakeholder relationships, coaches for professional development and leverages top talent to execute the strategic plan and deliver extraordinary results. Dedicated to recognizing exceptional effort and celebrating contribution. Instills a commitment to continual improvement through people and processes. EXPERTISE

Strategic Planning and Execution Creative Problem Solving Culture Change Sales and Marketing Business Development Human Resources Training Development and Delivery Instructional Design Process Analysis Performance Management Project Management Operations Optimization PROFESSIONAL EXPEREINCE

CORESITE, LLC, Denver, CO 2014 - Present

Manager, Learning and Development

Spearheaded and led training program transformation for this colocation provider. Led best practices implementation and training expansion. Recruited due to previous success in cross-functional system training.

Co-Developed and delivered the company’s first enterprise-wide management training program, achieving average skill improvement of 48% across 100 people managers, and exceptional participant feedback.

Led re-development of New Employee Onboarding process and Sales Training, building team cohesion, appreciation for corporate culture and comprehensive knowledge of products and services.

Launched ‘live’ communications sessions to provide real-time updates on product, system and process changes, ensuring immediate messaging and support to Sales.

Collaborated with development team to create function-specific Salesforce training, optimizing the cross- organizational transition to Salesforce.

CIGNA-HEALTHSPRING, Phoenix, AZ 2012 - 2014

Manager, Sales Performance Improvement

Maximized profits for leading health service company. Guided 5 indirect reports in the development of strategic sales program covering policy compliance, training consolidation and messaging/training improvement across Compliance, Product, Sales, Marketing, and Operations. Recruited for reputation as outstanding training leader.

Re-Built the Field Marketing Organization (FMO) Agent Training Program impacting 1,000+ agents, improving process consistency, presentation quality, participant engagement, and sales opportunities.

Championed implementation of new Learning Management System (LMS) to support market expansion and company growth in the insurance and healthcare industry, streamlining operations. Christopher Belila 512-***-**** ***********@*****.*** www.linkedin.com/in/cbelila 2

Led implementation of Sales Performance Management SharePoint system to centralize resources, significantly reducing training development time and improving the learner experience.

Cultivated trust and collaboration with Regulatory Affairs, Compliance and Sales Integrity units to build Training Material Review process, engaging internal clients and eliminating extraneous and inaccurate content.

Initiated Call Center Training to address incomplete and non-compliant training issues, leading to launch of universal training and messaging program across 3 call centers.

Proposed and designed analytic-based agent success model, resulting in sales production estimate accuracy and crucial information delivery to the executive team. OPTION 1 NUTRITION, Phoenix, AZ 2011 - 2012

Manager, Training and Support (contract)

Within 2 months, managed the development and execution of start-up Training and Development function for operations training in Enteral Therapy home care company: Strategic Planning, Finance/Budget Management, Human Resources, Training programming and scheduling for 200+ employees.

Cultivated executive stakeholder relationships, developed Clinical Consultation program and influenced a focus on sales methods, increasing referrals by 17%.

Designed and delivered seamless implementation of Brightree Medical Fulfillment and Billing system to replace outdated system, increasing order process efficiency 23% and reducing improper claims 18%. UNITEDHEALTHCARE (UHC), Minneapolis, MN 2008 - 2011 Learning and Development Sales Consultant

Lead training program development and business partner collaborations to increase Medicare sales.

Spearheaded new Medicare part D Low-Income Subsidy (LIS) sales practice, delivering increased sales opportunities and the model sales program implemented in other key initiatives.

Increased relevancy and product attractiveness to low-income recipients, boosting sales.

Built a needs-based selling approach, improving sales enrollment 4% across 350 agents.

Awarded the UnitedHealthcare “Spot Award” for Outstanding Corporate Service. SOCIAL SERVICE COORDINATORS, INC., Phoenix, AZ 2004 - 2008 National Account Manager

Promoted in 2004 at the request of UnitedHealthcare due to exceptional customer and industry knowledge, success in account management, and ability to collaborate effectively with key stakeholders.

Cultivated relationships with executive team, VP of Sales, VP of Operations, Regional Presidents and Director of Finance, driving turnaround of customer account and preserving $20M in annual sales. Regional Account Manager 2002 - 2004

Led revenue increase, membership retention and enrollment for UHC. Managed operations.

Directed large integration and service merger for UHC acquisition of PacifiCare, optimizing revenue generation by $3M (20%) and adding 1 million members.

Recognized as the first Account Manager to launch new product (Secure Touch) for UHC’s sister company EverCare, resulting in product adoption for all UHC accounts with Social Service Coordinators and increased member retention.

EDUCATION, CERTIFICATION AND TECHNICAL EXPERTISE

Bachelor of Arts in Political Science and Communications (in process), St. Mary’s University, San Antonio, TX Training Certification, American Society for Training and Development (ASTD) Technical: Microsoft Word, Excel, Access, PowerPoint, Project, Visio, Publisher, Outlook, Snagit, Cisco WebEx, GoToMeeting, SalesForce (CRM), bConnected (LMS), Pinpoint (LMS), AHIP (LMS), Skillsoft (LMS), WalkMe, BOX, and Storyline Articulate 2

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