Executive Manager

*

NEHA SOAM

*********@*****.***

Mobile- +91-704*******

● Experienced and highly skilled Corporate Trainer managing Training & Development department.

● Working cross-functionally with different operational, product, engineering, design and marketing team to create and execute on growth projects.

● Maintaining Company’s training & development programs.

● Sound knowledge of e-learning and talent management programs.

● Working closely with various leaders across the organisation and having a full understanding of their units and training requirements

● Good knowledge of HR procedures and business standards.

● Conduct one-on-one mentoring to employees/trainers for skill development and next level

● Effective communication as well as a public speaker

● Highly proficient in MS office (Word, PowerPoint, graphic manipulation, md MS Excel) and google sites.

● Time management and prioritizing work

● Strategic planning and ability to measure and the organizational Needs.

● Strong decision maker

● Multi-tasking

● Conflict resolution

● Creative and Innovative Thinking

● Identifying Training need analysis

● Convincing skills

● Stakeholder management

Grofers India Pvt ltd

April 2019 till date Senior Trainer, Learning and development, reporting to Senior Manager July 2016– April 2019 Trainer, Learning and development, reporting to Manager April 2016- July 2016 Senior Executive, Customer experience, reporting to the Assistant Manager August 2015- April 2016 Executive, Customer experience, reporting to Team Lead Career Snapshot

Functional strengths

Work Experience

2

In my current role, I have gained an understanding of handling a team, planning and execution of training requirements. My key responsibilities include:

● Planning of trainers’ calendar basis the upcoming batches and assess the requirement of train the trainer sessions

● Assigning the roles and responsibilities to other Trainers and maintaining there performance report

● Publishing monthly reports to showcase the entire teams performance

● Identifying the training requirements and publishing the training calendar on a quarterly basis

● Coordination with operational teams for implementation of training calendar on a regular basis

● Draw an overall or individualized training and development road map that addresses the needs and expectations

● Monitoring on the delivery of the training sessions and collecting feedback in the form of responses to ensure improvement

● Ensuring the availability of room’s basis the planned trainings

● Creating processes and training the management for organizations profit, getting more customers on board to increase growth of the company.

● Design exercises, instructional activities and training assessments that reinforce learning

● Enhance training materials and SOP’s to incorporate business changes

● Identification of new requirements for process improvement and better customer experience

● Maintain a keen understanding of training trends, developments and best practices

● Developed leader and participant guides, job aids, training curriculum and other required coursework that is clear, concise and accurate.

● Revising the templates and developing the content.

● Creating presentations and streamlining process on Google sites

● Hiring and conducting interviews with Operations

● Works cross-functionally with product, engineering, design, marketing, sales, and services to create and execute on growth projects

● Constant performance monitoring and project revisions basis quality audit Executive

● Facilitate learning via, classroom instruction and webinars; incorporate a variety of presentation methods and applications to accommodate learning styles.

● Creation and execution of learning strategies and programs

● Evaluation of individual and organizational development needs

● Implementation of various learning methods companywide (e.g. coaching, job-shadowing, online training)

● Designing and delivering e-learning courses, workshops and other trainings

● Assessing the success of development plans and helping employees to make the most of learning opportunities

● Helping managers to develop their team members through career path

● Enhance training materials to incorporate business changes

● Supporting OJT (on job training) batches on floor for a month and publishing the performance Senior Trainer, Learning and development

Trainer (Learning and Development)

3

During my role as senior executive and executive with Grofers, I have gained in-depth knowledge and experience on client handling.

● Delivering a comprehensive service to enquiring customers

● Responding to customers and corporate queries through Emails.

● Managing huge volume of mails and at the same time maintaining the quality.

● Taking Escalation calls for retention and to pacify Customers.

● Calling customers to cater orders and taking feedback for business improvement.

● Took ownership of customer’s issues and follow up to provide resolution.

● Positive attitude and ability to leave no stone unturned while working, Excellent communication, interpersonal, organizational, and leadership skills.

● Exceptional versatility with the ability to manage multiple tasks in a pressured environment

● Dedication and drive as a hard-working individual, ability to lead and motivate people. Degree

University/Boar

d School/College Year

Percentag

e

B.TEC

H Sharda University

Sharda

University 2011- 2015 74%

12th CBSE MEC

2010 –

2011 64%

10th CBSE MEC

2008 –

2009 85%

Senior Executive and Executive

Personal Qualities

Educational Qualification

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