Customer service representative

PERSONAL INFORMATION Abams Genevieve Ifeoma (BSc)

** ******** ******* ****** ********** lagos

(+234)909-***-**** **************@*****.***, Sex Female Date of birth 31/10/1994

PROFESSIONAL SUMMARY

A professional experience in performance operation management, to also help in improving the performance of organization Meeting of the target, making a maximum impact through individual professionalism and good teamwork.

PROFESSIONAL SKILLS/COMPETENCIES

Excellent interpersonal and good oral communication skills

Highly Proficient in the use of Microsoft office tools (word, excel, PowerPoint, E-mail)

Skilled in data collation and analysis for informed decisions and strategy

Skilled in customer service delivery best practices

Good organizational and administrative skills

Good sense of leadership and excellent listening Ability with cross-functionality

EDUCATION AND CERTIFICATION

2009 – 2014 Bachelor of Engineering Degree in Electrical Electronics Engineering (Second Class Lower)

Madonna University Enugu campus

2004 – 2009 Senior Secondary School Certificate (SSCE)

Easy Flow Collage

WORK EXPERIENCE

2018 – Present. Installation/Site Supervisor

Wave smartcontrol

Responsible for the installation of smartcontrol equipments

Troubling shooting of smartcontrol equipment.

Responding to customers calls for maintenance

Performing routine diagnostic checks on automated systems and monitoring

Isolate problems and perform repairs

Making of schedule for work at the

Assigning of work and training of

Overseeing the work being done by the group of electricians

2017 – 2018 Personal Assistant to the MD

Encentral Solutions

Organising meetings and appointments.

Booking and arranging travels.

Reminding my MD of important task and deadlines

Implementation and maintaining administrative

Dealing with correspondence and phone calls.

2016 – 2017 Maintenance Engineer.

Usman danfodiyo teaching hospital

I was responsible for the installation and maintenance of electrical appliances in the hospital.

Troubling shooting malfunctioning appliances

Responding to customer call for maintenance.

Adhering to all safety regulations

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