Customer Service/Receptionist/Sales Assistant

Rhoda Ann L. Bata

Address: Flat *** Al-Arti Bldg.(opposite Karama Post Office), Dubai, United Arab Emirates

Mobile Number: +971*********

Job Objective

To impart my full knowledge with the company, as well as to gain professional growth through company training and procedures.

I would like to obtain a job with long term prospects and permanent rewarding career.

Position Desired

Any vacancies available

Any job that is commensurate to my qualifications.

Job Specialization

Customer Service

Admin Task

Airport Operations

Computer Literate on the following Applications

Microsoft Excel

Microsoft Word

Work Experience

(Oct 28, 2007 - Aug 2020) Emirates Airlines

P.O Box 686 Dubai International Airport Terminal 3 Dubai, United Arab Emirates

Airport Services Agent

To provide all necessary support to passengers as required by our customer airlines. Which may include check-in, baggage processing, boarding, greeting arriving passengers, handling of VIP's, and provide special passenger assistance

Assist passengers with self-service check-in kiosks and baggage drop for online checked passengers

Comply with carrier security requirements and airport authority

Dealing with proper checks of visas; Inspect and verify passenger documentation

Direct passengers through Customs, Immigration, and quarantine if required

Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers, and gate checked bags(cleared through security) are made available for loading upon departure or upon arrival

Issue boarding passes and re-schedule passengers affected by flight interruptions or cancellations

Manage passenger baggage processing which includes handling and fee calculation if applicable

Make public address announcements as required

Operations Admin Staff

Prepares written documents or reports as needed for daily activities for Duty Mangers, Duty Officers, Supervisors

Handles complaints from internal and external customers as effectively as possible; Analyze situations carefully and apply effective remedy

Maintain confidentiality of information

Communicate effectively both orally and written

Responding queries and sending emails

Attend to internal and external calls from outstations or station based

APPRECIATION : NAJM – Merit Level

For excellent work shown at the dedicated counters like JFK/US flights;

Staff / waitlist counter

(July 4, 2001 - Aug 2007) Dubai Duty Free

9th Street Umm Ramool, Dubai

Dedicated Staff - Perfumes Calvin Klein (COTY)

Responsible for ensuring the delivery of exemplary customer service

Develops strong product knowledge across all categories; Suggesting perfumes(fragrance) or cosmetics to customers

Ability to cross-sell and upsell to achieve individual sales goals

Use suggestive selling techniques, tie in opportunities and promotional opportunities

Offering solutions to effectively address customer needs

Adhere to all safety, security, company guidelines and procedures.

Show respect and courtesy to customers and fellow employees

Arranging and maintaining product displays, pricing products, and monitoring the store inventory

Sales Assistant

Accurately processes all POS (point of sale or point of purchase) transactions; Balancing cash registers with receipts

Dealing with customer refunds

Being responsible for processing cash and card payments

Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards,etc

Assisting shoppers to find the goods and products they are looking for

Keeping up to date with special promotions and putting up displays

Attaching price tags to merchandise on the shop floor; Working within established guidelines, particularly with brands

Giving advice and guidance on product selection to customers

Reporting discrepancies and problems to the supervisor

Stocking shelves with merchandise

APPRECIATION : Employee of the Month July 2003

Qualifications and Competencies

Passionate about customer service

Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Ability to follow processes and procedures; Apply flexible approach when required

Commitment to continuous improvement

Friendly, helpful, polite and engaging personality

Self motivated and able to work independently

Previous experience working in an aviation environment and as a sales assistant

Ability to speak and understand the English language

Educational Background

Tertiary - De Los Santos College

201 E. Rodriguez Sr. Blvd, Barangay Kalusugan, Quezon City 1100,

Marilao Bridge, Quezon City, Metro Manila, Philippines

Bachelor of Science of Physical Therapy

Graduated March 2000 (School Year 1997-2000)

Far Eastern University

Nicanor Reyes Street, Sampaloc, Manila

Metro Manila, Philippines, 1008

Bachelor Of Science of Physical Therapy

School Year 1995-1997

Secondary - Sacred Heart Academy of Novaliches

1155 Quirino Highway, Novaliches, Quezon City, Metro Manila, Philippines

March 1995

Elementary - Sacred Heart Academy of Novaliches

1155 Quirino Highway, Novaliches, Quezon City, Metro Manila, Philippines

March 1991

Personal Information

Gender - Female

Age - 42 years old

Date of Birth - 13th June 1978

Place of Birth - Philippines

Height - 5'2

Weight - 58kgs

Status - Married

Nationality - Filipino

Religion - Catholic

I hereby certify that the above mentioned information are true and correct according to the best of

knowledge and belief.

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