Can Multi Task & can working extremely under pressure for long periods
Resume:
April **** - Current MTM GROUP Doha, QATAR
General Manger
Manage area size of 1500 Sq & 30+ Associates in the Department.
Responsible for the rebrand from Qgym Elite to The Venue Men
Responsible to put all club systems in place
Manage and Responsible for the P&L.- Operating Profit, Net Profit, Cash Profit, EBT, EBITHA.
Achieve Over 3 Million in Net Profit over the last 12 months.
Breaking 5 Sales Records & 4 PT Records.
Manage all team aspects such as Training, Performance, HR, Appraisals, Sales and Marketing.
Conducting Audit once per month.
Conduct Team Meetings, 121, HOD Meetings.
Manage Safety, Maintenance, in the operations.
Manage all Members Experience Operations.
October 2017 - March 2019 LE ROYAL MERIDIEN BEACH RESORT & SPA Dubai, UAE Sports & Leisure Manager
• Manage area size of 19 Acers, & 100 Associates in the department.
• Working with Starwood to integrate with Marriott International - Largest Hotel Chain in the world.
• Oversee All Spa Facilities, 4 Swimming Pools, Open Beach Area
• Water Sports Company, 4 Tennis Courts, 2 football pitches, Volley Ball, Table Tennis, Kids Club & Teens Club.
• Implement sales and marketing strategies and manage the financial budgets (P&L) and all department budgets.
• Implement new cost saving strategies, Maintaining high levels of customer service.
• Prepare monthly and weekly reports, Insure a high level of H&S, Clifton Audits.
• Implement brand standards to the highest level (LRA), Maintain a high standard Guest satisfaction, GSS%.
• Manage HR & PRO Issues, Train and develop staff, Monthly & Weekly Meetings, Conduct Seminars.
• Monitor Marriott’s New Trainings Platforms, - Manage Appraisal process, Oversee All POS systems.
• Oversee New POS Integration with Starwood and Marriott System Developments. I am a flexible and motivated professional with extensive experience in the fitness industry specialising in operation management and sports & recreation management. I also have valuable management experience, that I have used in all aspects of my career to helping build and manage companies in a successful manner. I always implement strategies and execute activities to drive and continuously improve financial results, guest satisfaction, human capital index and market share. Ben Landman
Al Du Hail
Qatar, Doha
**********@*****.***
CAREER EXPERIENCE
CAREER OBJECTIVES
December 2014 - September 2017 FITNESS FIRST Dubai, UAE Recreation Manager promoted to Assistant Club General Manager (Promoted)
• Responsible for the entire Club Operations. Was assigned to the premier clubs like Community Clubs, Motor City & Burjuman Center Branch. With more than 4000 members, 52 staffs and average of 1000 check-ins daily basis.
• Was assigned to different types of Clubs - Plus, Platinum, Core and Community Clubs.
• Health and Safety of Staff, Members, Guests and Contractors are of utmost priority.
• Responsible for Pool Operations and Revenue. YTD growth achieved at 122%.
• Ensuring that our Club have the Best Member Experience by maintaining NPS as set by the company standards.
• Knowledgeable in P&L analysis and strategies with focus on Closing Membership Count, Total Revenue, Operating Profit and Attrition. EBT, EBITHA, Operating Income.
• Conduct a team meeting, on a monthly and weekly basis. 121’s with all HOD’s.
• Propose, Plan and Executes Events for Member Retention - Both Indoor and Outdoor. Motivates the team to be at their best all time. Coaching Skills and Fun at work is of utmost value November 2013 - November 2014 BODYSMART Dubai, UAE Operations Manger
• Increase sales by raising the profile of the business targeted, driven results.
• Sales has increased by 120% and Retail by 115%.
• Prepare and forecast monthly, quarterly, annual targets. Managing all marketing campaigns and PR services.
• Conduct performance appraisal for a team of 20 staff members.
• Conduct sales meetings, team meetings, team trainings to ensure target is achieved daily.
• Manage the financial budgets (P&L) and all payments, (WPS). Implement new cost saving strategies by ganging PR services, changing to a more affordable retail brand and bartering with companies. Recruiting - Conduct Interviews and manage all visa processes.
• Team has increased with five addition staff members. Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users.
• Handling complaints and incidents. Delivering some fitness training or coaching in sports activities.
• Writing monthly and weekly reports and preparing cash projections for studio owners and other senior management. September 2012 - October 2013 JW MARRIOTT MARQUIS - PRE OPENING Dubai, UAE Fitness Supervisor
• Designing and promoting activities to meet customer demand and generate revenue.
• Managing maintenance, insurance, repairs and cleaning.
• Maintaining high levels of customer care, often with a particular focus on avoiding loss of existing users.
• Delivering fitness training or coaching in sports activities. Preparing and checking budgets and generating income.
• Provide first aid treatment in the event of any accident or injury to a guest or member.
• Setting up and running a time table of aerobics classes, circuit.
• Team Meetings and 121’s with instructors.
• Overseeing the pool operations and Life Guard operations. January 2012 - August 2012 ACADEMY OF INVENTIVE DESIGN & TECHNOLOGY Cape Town, RSA Marketing Manager
• Researching and reporting on external opportunities.
• Understanding current and potential customers.
• Project Management, Seminars, Exhibitions, Presentations.
• Working with all marketing campaign. SEO - Search Engine Optimization. 2010 -2012 WELGEMOED & KENRIDGE Cape Town, RSA
Head Coach of Cricket and Rugby
• Managing Team and Managers.
• Game plan and strategies.
• Refereeing matches & Sports development and Sports Administration. February 2011 - December 2011 IGA, AUSTRALIA, PERTH Assistant Store Manager Australia, PERTH
• Managing Customer Care.
• Stock taking.
• Coordinating and supervising staff.
• Operations Management.
• Meeting with general operations director on a regular basis to ensure smooth running of business.
• Dealing with visitor’s queries and complaints as and when needed. February 2011 - December 2011 FITNESS FIRST, AUSTRALIA, PERTH Australia, PERTH Personal Trainer
• Designing exercise programs.
• Preparing individuals training schedules.
• Ensuring correct execution of exercises.
• Applying correct occupational health and safety procedures. November 2009 - December 2010 WOOLWORTHS DEPARTMENT STORE Cape Town, RSA Assistant Store Manager
• Managing customer care. P&L.
• Stock control.
• Coordinating and supervising waste management.
• Managing client purchasing. Team Meetings.
May 2008 - September 2009 VIRGIN ACTIVE Cape Town, RSA Fitness Instructor
• Designing exercise programs.
• Preparing individuals training schedules.
• Ensuring correct execution of exercises.
• Applying correct occupational health and safety procedures.
• Nutritional advice for members.
September 2006 - February 2008 LANDMAN CONSTRUCTION Cape Town, RSA Project Manager Assistant
• Managing building project.
• Stock taking and ordering of stock.
• Production management.
• Managing team of 20+ staff members.
• HR Duties and occupational health and safety procedures. September 2005 - August 2006VEES VIDEOS Cape Town, RSA Managing Partner
• Managing staff and rosters.
• Stock taking and ordering of stock.
• Customer services. Financial management.
NORTHLINK COLLEDGE, South Africa, Grade 12 (2004)
DISS, Nebosh International General H&S Certificate, Doha, Qatar (2020) AUSTRALIA INSTITUTE OF BUSINESS & TECHNOLOGY - Advance Diploma Business Management, NSW Australia (2018) EXERCISE TEACHERS ACADEMY, South Africa, National Fitness Certificate Level 5 (2008) WEST AUSTRALIAN FITNESS ACADEMY, - Australia, Certificate IV in Fitness (2009) TAFE – Australia, Certificate IV in Sports Development (2011) SOUTH AFRICAN RUGBY UNION - Rugby Couching Certificate Level 1 (2009) FITNESS FIRST UAE - Fitness First Sales to Bronze certification, Fitness First Front of House certification, First Aid certification valid date
(2015), Fitness First - RTB Training, Reps Level 3 Personal Training (2018), Leadership switch-on (2017), REPS LEVEL 3 QUALIFIED - Category A - Personal Trainer - 2018 MARRIOTT INTERNATIONAL HOTEL GROUP - Basic food hygiene training level 1 (2015), Pre-Sea familiarization & Fire Safety (2004) CAPIBILITIES
• Can Multi Task & can working extremely under pressure for long periods
• Good communication and problem recognition skills
• Solutions orientated with the ability to meet deadlines with the highest standards
• Ability to work with diverse team and cultures under severe pressure
• Very good knowledge of Fitness Technical Operations
• Able to understand and implement procedures and policies such as SOP’s
• Result Driven - Achieving Targets, Growth on P&L & Capital Index
• Leadership skills to motivate and support a diverse team
• Extreme Knowledge to manage all aspect of the business - NPS, Net Gain, Attrition, Extremely Strong Implementation on P&L
• Extreme Knowledge on Brand Standards - Guest Satisfaction - GSS Score; Contribute to GDP AWARDS
MARRIOTT MARQUIS PRE-OPENING TALLEST HOTEL certificate in the word - 2012 FIT AWARDS BEST FITNESS FACILITY of the year for OVER 2000 Members Burjuman Fitness First - 2016 TIME OUT- Best Family Beach Award Le Royal Meridian Beach Resort & Spa - 2018 FITNESS FIRST AWARD - Employee of the month, Burjuman Fitness First - July 2016 REFERENCES AVAILABLE ON REQUEST
EDUCATION
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