Manager Service

A.M PANDI MURUGAN

# * ***/*, ********* *****, *nd CROSS, ALASANATHAM, HOSUR 635 109

Phone: 978**-***** Email: ***********@*****.***

Seeking assignments in Operation & Client servicing with an organization of repute

PROFESSIONAL SYNOPSIS

A result oriented professional with over 17.5 years’ experience in Operations.

Presently working with Mountain Trail Foods Pvt Ltd As an Asst – Manager Logistics ( Pan India ).

Monitoring Logistics Operations for Reducing the Cost with Superior Customer Experiences.

Leading, training & monitoring the performance of team members to ensure efficiency in operations and meeting the targets.

Strong analytical skills, problem solving & organizational abilities. Possess a flexible & detail oriented attitude.

TRAINING PROJECT’S

1.Completed the Training for the New Transportation software TM 400 for South region with 8 Batch’s consisting of 69 Team Member’s.

2.Vehicle movement monitoring Tool TRIP’s training complied for Entire South 1 Region through webinar also had completed the training for other verticals (PUD).

3.Trained the Bangalore Hub team on P-Scan project.

4.Conducted frequent in-house Training for team.

5.Trained the Pan India SCM team on TMS implementation.

CORE COMPETENCEIS

Operational Management

Managing operations & ensuring efficient Out-put by service quality norms & achieving delivery.

Planning and Implementing Operational process

Building & maintaining healthy professional and Personal relations with Operations Team, ensuring maximum Out-put for achieving delivery & quality norm.

Client Relationship Management

Managing customer centric operations & ensuring customer satisfaction by achieving delivery & service quality norms.

Building & maintaining healthy business relations with major clientele, ensuring maximum customer satisfaction by achieving delivery & quality norm.

Team Management

Leading & monitoring the performance of Operations to ensure efficiency in operations & meeting of individual & group targets.

Identifying & implementing strategies for building team effectiveness by promoting a spirit of cooperation between team members.

Planning & organizing to conduct training & development programs at various branches.

Recognitions

Awarded “Bravo Zulu” for significant effort and contribution towards testing and training rolled out and implementation of Trip System for South 1 operations – Dec 2013.

Awarded “Bravo Zulu” for the team work demonstrated in participating and supporting and initiating towards Fedex World Cup to make it success – April 2014.

Completed Six Sigma Yellow Belt.

ORGANIZATIONAL EXPERIENCE

Mountain Trail Foods Pvt Ltd, Bangalore – Asst Manager – Pan India Logistics

Since Augest-19

Managing Pan India Logistics Operation.

Primary / Secondary Movement’s Planning and Cost Saving.

Month on month cost analysing.

Reducing Logistics cost Month on Month Region / Pan India.

Pan India Vendor Management.

New Vendor Development.

Food / Milk delivery vehicle management.

Frozen / Chilled vehicle Management for Bakery Food’s.

Implementing & Monitoring the TMS Application.

Making the Strategic Planning for Upcoming Project’s.

Monitoring the Pan India Internal Customer Compliant issues.

Planning Warehouse to Warehouse Monthly stocks movements.

Co-Ordinating the cross functions for day to day Operation’s and Monthly reviews.

Regular Training & implementation across the India.

Mountain Trail Foods Pvt Ltd, Bangalore – Asst Manager – Supply Chain Services

Since July-18 To July-19

Maintaining stock Inventory.

Fast / Slow Movement material Study plan.

Cost Optimization plan – SCM.

Cross function interaction for Day to Day Issues & Improvement plan.

Vehicle Planning for Local Deliveries.

Monitoring 3PL vendor performance with the defined set of SLA’s.

Innovative suggestion for Operating Tool correction (Shark Manager).

Quality & Finance Audit preparation.

Conducting an internal 3PL stock Audit.

Training & Implementation.

Warehouse Utilisation plan.

Regular customer visits.

Seavenseas Global Express Logistics Pvt Ltd, Manager – Operation’s – Customer Service since Feb-18 to July-18

Monitoring the Karnataka Operation / Customer Service.

Coordinating with Customers for day to day Operation.

Planning for Pickup & Delivery.

Vehicle planning Hub to Hub and local Movement.

Handling the team of 28 Member’s

Periodic Vehicle service Planning.

Monitoring the Pan India TMS software Training, updation & Implementation

Monthly Operation / Customer Performances Report analysis & Action point.

Meeting the Customer’s on weekly basis to know about service issues & increasing Business.

Vendor Management / Development.

E-way bill Pan India Implementation.

Close interaction with team for better results.

Fedex Express Tscs, Bangalore - Team Leader, Operations

Since Oct-14 to Feb-18

Monitoring the South -1 Region Hub’s.

Handling the team of 40 Members.

Vehicle planning Hub to Hub and local Movement.

Conducting an internal Training for Better Operational results.

Monthly Performances Report analysis & Action point.

Daily Team meeting.

Vendor management.

Ensuring the vehicle on time movement.

Finding the Individual Failures & Training them to avoid the Failures.

Monitoring the Vehicle performances for better customer experiences.

Testing the new Operational tools& Suggesting modifications if required.

Close interaction with team for better understanding & Better output.

Meeting the Key customer’s to know about operation challenges.

Fedex Express Tscs, Regional Office, Bangalore - Regional Operation Coordinator

Nov-10 to Sep-14

Monitoring the South Region Inbound Service Level.

Circulating the Daily Service Level.

Daily Follow-ups with branches to improve the Service Level.

Monthly MIS reports Circulation.

Maintaining the Branch / Regional Monthly report.

Finding the Individual Failures & Training them to avoid Failures.

Monitoring the POD TAT, Closing the Pending POD before 10th of every month.

No POD follow-ups.

DEPS Follow-ups with branches.

Handling the claim settlement process, with the proper check.

New PDA / Franchisee Vendors Agreement follow-ups of activation / deactivation.

New Branch code openings& Activation of vendor codes.

IT Back End support for rectifying the Operation Related Errors.

Monitoring the Branch / Region Operation Stationary requirement & updation.

Monitoring the Branch Undelivered stock, information to the origin for clearance & UCG process.

Monitoring the Regional Demurrage collection.

Monitoring the Regional Pending PP-CC.

Vendor bills follow-ups, with the required supporting documents.

Vendors Bill Verification.

Vendor Payment follow-ups.

Setting up the operational plan on working systematically.

Fedex Express Tscs, Bangalore Madiwala Branch -Operations Executive Oct-08 to Oct-10

Handling the Team of 4 Members.

Vendor management.

Vendor Contract Analysis.

Monitoring Delivery & Pickup Service Quality.

Monitoring the service levels, finding out the improvement areas & rectifying the same to give a complaint free customer cell.

Monitoring the Short/Extra Issues and solutions with in 72 Hrs.

Monitoring the go down stock information to the origin for clearance.

Setting up the operational plan on working systematically.

Monitoring 100% Quality Service and achieve 100 % performance.

Handling, Forwarding & Depositing POD & PP-CC with 100% accuracy.

Fedex Express Tscs, Hosur Branch - Operation Supervisor

Jun-06 to Sep-08

Maintaining Inbound / Outbound Service level.

Maintaining the Quality Documentation checking.

Maintaining daily stock report, Updating Records and Documentation, Register / Files maintains.

Preparation of Weekly, Monthly stocks Reconciliation Reports to be send to Regional Office.

Vendor Development.

PP-CC / Demurrage collection & Deposit.

DEPS coordination.

Vendor Bills generation.

Sending the MIS reports to customers.

Daily Dispatch of Pod / Cod.

Maintaining the UCG process.

Speed age Express Cargo Services Ltd - Operation Assistant

Apr-03 to Feb-06

Maintaining Inbound / Outbound Service level.

Maintaining the Quality Documentation checking.

Maintaining daily stock report.

Updating Records, Register / Files on daily basis.

PP-CC / Demurrage collection & Deposit.

DEPS coordination.

Vendor Bills generation.

Sending the MIS reports to customers.

Daily Dispatch of Pod / Cod.

Maintaining the UCG process.

Strengths

Willing to take on new challenges within demanding deadlines

Extremely organized. Self-motivated, adaptable team player.

Strong leadership abilities, positive work ethic

Quick Observer.

ACADEMIA

B.Com – Tamil Nadu Open University

IT SKILLS

Ms Office 2010

Hobbies

Playing Indoor / Outdoor Games & Music.

PERSONAL DETAILS

Date of Birth : 20/07/1986

Language Known : English, Kannada, Hindi, Tamil & Telugu

Date:

Place: Hosur

A.M Pandi Murugan

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