Front Office Manager

CURRICULUM VITAE

ONEWANG NGAKANE

E-MAIL : ********@*****.***

Cell : 081-***-****

Home : Centurion

PERSONAL DETAILS

Name(s) Onewang

Surname Ngakane

Gender Female

Nationality South African

Home Language Setswana

Other Languages English and Afrikaans

ACADEMIC QUALIFICATION

TERTIARY EDUCATION

Institution Motheo FET College

Qualification Travel and Tourism N4-N6

Year 2007

Institution Taletso FET College

Qualification Financial Management National Diploma Year 2018

ACHIEVEMENTS

Course Development and Training Technology 31 August 2007 Place Motheo FET College, Bloemfontein

Course Galileo (Central Reservation System) February 2008 Place Cape Town

Course Practical Industrial Relations for Charging Officers September 2009 Place Mmabatho Palms Hotel, Mafikeng

Course Practical Management One NQF Level 4 (Supervisory Development Project) Dates March 2011-November 2011

Course Advanced Excel NQF Level 6 September 2016

Placed North West University

SKILLS & ABILITIES

• Ms Word Excel, Power Point, Advance Excel, Power Point

• Good command of the accounting software SAGE, ACCPAC, PASTEL, OPERA

• Galileo Central Reservation System

• proficient in using IT equipment

• Ability to design monitoring tools (dashboards, etc.)

• Sound understanding of labour legislation, the fundamental fiscal rules and the tax schedule

• Ability to adapt to change

• Meticulous, systematic, attentive, and organised

• Sense of ethics and honesty

• Attention to detail and displays analytical thinking

• Proactive, dynamic

• Problem solving skills

• Respect for confidentiality

Professional Qualities Excellent communication skills, good interpersonal relations, good in service, eye For detail, polite and courteous, Consistent, customer service ethics, good team worker, and ability to work under pressure, persistent, loyal and always willing to go an extra mile.

WORK

Company Mmabatho Palms Hotel

Department Front Office

Position Receptionist

Period 11 March 2009-July 2011

Duties

• Welcoming and registering of guests on arrival as per company’s procedures;

• Ensuring correct charges on guest’s accounts;

• Checking guests out on departure and handle guests billing;

• Assisting guests with enquiries;

• Answering switchboard and directing calls

Company Mmabatho Palms Hotel

Department Front Office

Position Reservationist

Period August 2011 to February 2013

Duties

• Maintaining the booking system database;

• Dealing with guests over the phone;

• Taking and inputting reservations;

• Negotiating rates in for different departments;

• Up selling or offering a more expensive room to the customer;

• Ass. Font Office Managers duties

Company Mmabatho Palms Hotel

Department Finance Department

Position Debtors Clerk

Period March 2013 to 31 March 2015

Duties

• Ensure banking is done daily and all cashiers are balanced as per company policy and procedure

• Check daily that all invoices city ledgered by Front Office are received in Accounts department.

Check all charges on invoices and transfer to debtors when correct. Post all invoices received from Front Office and file one copy.

• Ensure that all outstanding debtors are followed up and amounts collected timeously

• Attend to any queries that customers may have regarding outstanding invoices

• Submit monthly report to the Financial Manager of payments expected for the following week. Submit Age analysis on a monthly basis the Financial Manager. Submit all documentation to Head Office when an account reached 60 days for legal action.

• Process all payments received from debtors onto OPERA. Process all commissions deducted from payments onto OPERA.

• Ensure that all deposits are allocated by month end and any deposits that cannot be allocated, to be processed tot eh Unallocated Account. Printout Age Analysis at the close of business on the last day of the month. Print Debtors statements at month end and post to customers.

• Ensure all queries are solved and followed up to ensure that payment of Accounts is not delayed.

Bring to the attention of Front Office manager any discrepancies in order for corrections to be done.

Company Mmabatho Palms Hotel

Department Finance Department

Position Creditors Clerk

Period April 2015 to February 2018

Duties

• Procurement files for BEE done on a monthly basis and sent through to the surveillance manager, accountant and HR

• Credit application must be sent to HO for approval

• All payments to be done on the 15th and 30th.

• Treasury report to be sent out on weekly basis (Wednesday)

• Processing invoices in accounts payable daily

• Send remittances to creditors each time payments are made

• Keep creditors up to date in a file

• Make sure all documentation is attached before a payment can be authorised.

• Balancing creditor balance and reconciling to creditors statement prior to payment

• All payments made should to be captured on Accpac immediately after payment has been authorised.

• Sending remittances advices to supplier after completing of payments Company African Hotel Development T/A Onomo Hotel Durban Department Finance Department

Position Accounts Hotel Administrator

Period 1 March 2018 to June 2020 ((RETRENCHED DUE TO COVID-19) Duties

• Receives, monitors and control supplier invoices:

• Validates all invoices against supporting documentation and submit to Regional Accounting Centre;

• Manage physical archives at the hotel of all accounting records

• Analyses the supplier accounts and invoices receivable accounts on a monthly basis;

• Carries out accounting administrative tasks (invoice matching, bank reconciliation, etc.);

• Ensures the completeness of information at the Regional Accounting Centre

• Collaborates with the AFM to send all the documents requested by the accounting firm;

• Attends the operational briefings and report to the Cluster Financial Manager on finance related issues;

TREASURY:

• Petty cash management and providing change to the points of sale;

• Takes part in cash register inventories (till cash, disbursements);

• Checks all the disbursements carried out for direct purchases;

• Prepares and makes payments to the bank: counting envelopes sent to the bank;

• Oversees inputting all of the bank transactions;

• Analyses the customer accounts and credit cards on a monthly basis;

• Actively takes part in recovering outstanding debt (debtors accounts);

• Monitors the customer accounts and credit cards;

• Manages the relationships with the social welfare bodies and makes the regulatory statements. Legal and administrative responsibilities

• Adheres to the procedures to ensure traceability proving the hotel's compliance with tax, social and regulatory standards;

• Integrates the changes in legislation communicated to him/her in his/her daily tasks;

• Records and processes data relating to financial transactions;

• Guarantees the trustworthiness of the accounting records;

• Adheres to internal and external schedules;

• Identifies and flags problematic items.

REFERENCES

Mr. Denzel Dube (FINANCIAL MANAGER) ONOMO HOTEL

Cell: 076-***-**** ******.****@**********.***

Ms Ursula Coster (GENERAL MANAGER) ONOMO HOTEL

Cell: 082-***-**** **********@*****.***

Ms Gill Bowmaker(TRAINER) FRESH EYES ONOMO HOTEL

Cell: 083-****-*** ****@*********.**.**

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