Medical office coordinator, scheduling patients, customer service
Resume:
APO, AP *****
**********@*****.***
REBECCA CEREZO
SKILLS & ABILITIES
Extensive knowledge in Microsoft Word, Excel, Outlook, and PowerPoint to produce reports and presentations
Type 80 words per minute
Ability to work in conjunction and coordinate with other departments
Working knowledge of fax machines, printers, scanners, and various other pieces of office equipment
Exceptional customer service experience, both over the telephone and in person with patrons, and leadership
Ability to multitask and maintain an organized workstation
Five years of experience working in a medical office scheduling patient appointments
EXPERIENCE
CHILD YOUTH PROGRAMS STAFF, YOKOTA CHILD DEVELOPMENT CENTER
May 2020- June 2020
Care for and supervise children ages 8 weeks to 5 years. Maintain accountability, ensure cleanly and safe environment for children.
OPERATIONS CLERK, SPANGDHLEM CHILD DEVELOPMENT CENTER
October 2017- December 2019. GS5, step 2.
Greet families and welcome visitors to the center, answer telephone calls and route to proper individuals. Develop and coordinate schedules for staff, manage and oversea admission of new enrollments, conduct new enrollment tour and orientation of families. Contact families via telephone to schedule start date and ensure demographic information is accurate along with all paperwork. Act as supervisor on duty when management unavailable. Maintain open communication with parents and staff members throughout the business day. Oversea quality control of record keeping, ensure records are up to date, create and manage financial reports for management. Receive payments from patrons, address concerns or inquiries in person and over the telephone.
OFFICE COORDINATOR, BOTHWELL REGIONAL HEALTH CENTER
December 2012 – January 2017
Front and back office responsibilities, including greeting patients and visitors to the clinic. Answering telephone calls and assisting patrons, physicians, and insurance companies over the telephone and in person. Scheduling and re-scheduling various office appointments to include physicians, imaging, laboratory, surgeries, and referrals. Created, maintained, and organized patient schedules for various physicians. Conducted telephone calls to remind patients of appointment and required documentation. Collecting accurate demographic information over the telephone. Maintaining organized records, receiving credit card and cash payments, creating cash register reports using various systems. Assisted staff with computer and technological needs. Ordering office supplies through distributers, receiving and distributing mail. Calling insurance companies, obtaining prior authorizations. Scheduled meetings between clinic staff, doctors, and wound care suppliers.
CUSTOMER SUPPORT/DATA ENTRY, HORIZON MEDICAL MANAGEMENT
September 2008 – September 2012
Daily entry and posting of medical charges to computer system, insurance verification, providing customer service for doctors, staff, and patients over the telephone. Calling insurance companies regarding unpaid claims and appealing denied medical claims.
EDUCATION
UNIVERSITY OF MARYLAND UNIVERSITY COLLEGE, BACHELOR OF BIOTECHNOLOGY
STATE FAIR COMMUNITY COLLEGE, ASSOCIATE’S OF BIOLOGY
BROADFORDING CHRISTIAN ACADEMY, HIGHSCHOOL DIPLOMA
VOLUNTEER WORK EXPERIENCE
Served as the Parent Advisory Board Secretary from March 2018 thru November 2019. Assisted in creating outreach and give back events for Child and Youth Program (CYP) parents and staff members. Created and published minute notes from meetings and disbursed to CYP.
INTERNSHIP
Internship at Bothwell Regional Health Center Laboratory: Responsible for tracking and recording new sepsis cases admitted to the hospital. Evaluated efficiency and efficacy in treatment of patients. Created graphs, calculated data, and presented findings to hospital board members to discuss needed changes of processes.
REFERENCES
KAREN BRYANT
Spangdahlem Child Development Center. Center Director.
Email: *****.******.*@**.*****. DSN: 452-6697. Commercial: +49-065********
KYLA DAUBER
Spangdahlem Child Development Center. Center Assistant Director.
Email: ****.******.*@**.**.***. DSN: 452-6697. Commercial: +49-065********
BRANDI POTTER
Western Missouri Medical Center. Program Director.
Telephone: 660-***-****
KATIE CASE
Bothwell Regional Health Center. Program Director.
Email: *****@****.***, telephone: 660-***-****
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