Manager Front Office

Resume of Wycliffe Adem

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HOSPITALITY SECTOR PROFESSIONAL

[Targeted roles: Executive role, responsible for driving growth, expansion and profits.] Background Information:

Seasoned professional with over 12+ years of extensive experience in Hotel Operations, Training & Development, Budgeting, Marketing & Guest Relationship Management in the Hotel/ Hospitality Industry, Food & Beverage Operations. A keen planner & strategist with record of accomplishment of achieving Revenue, Profit & Business Growth objectives within start-up and highly competitive, rapid change environments. Proficiency in devising strategies to streamline operations; Organise Shows/Festivals; augment visibility & customer preference across the career span. Excellent interpersonal, communication, management skills with demonstrated abilities in driving motivated teams in achieving organisational goals. Broad-Based Competencies:

● Resort / Hotel Operations ● Strategy Planning ● Policy Formulation ● System Implementation ● SOP’s

● Resource Planning & Utilisation ● Budgeting ● Cost Optimisation ● Cost Control / Reductions ● Client Servicing ● Inventory Management ● Front Office Operations ● Food & Beverage Operations ● Housekeeping ● Guest Satisfaction ● Administration ● Trainings & Development

Wycliffe Adem REACH ME ON:

072*-******/*******@*****.***

P.O. Box 2005-01000, Thika

EXECUTIVE SUMMARY

RESORT GENERAL MANAGER MANAGER Current

MSAMBWENI BEACH HOUSE & HOTEL

Key Responsibilities:

In-charge of entire operations of the hotel.

CHIEF EXECUTIVE OFFICER 2015 - 2019

NAIROBI SPORTS CLUB

Key Responsibilities:

Preparations of Board Reports

Implementations of Board Resolutions

Overseeing Rooms Divisions Operations

Overseeing Food & Beverage Operations

Overseeing Execution of the Strategic Plan

Leading on Projects implementations

Overseeing all the administrative functions of the club

Budgeting formulation and implementation.

Key Achievements:

Modernizing the entire two Main Kitchens

Up-grading the existing restaurant and the Main Lounge

Introduction of a Barrister Corner

Introduction & Implementation of the Standard Operating Procedures.

Introduction of Performance Management Systems

RESORT GENERAL MANAGER

MERICA GROUP OF HOTELS (Kenya) 2013-2015

A 47 Roomed Resort with 3 restaurants, 3 bars with meeting facilities of up to 1000pax capacity and various animation and entertainment facilities. Key Responsibilities:

General management and Administration of all departments.

To ensure achievement of revenues targets.

Management of costs within the budgets.

Resume of Wycliffe Adem

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Compliance to set standards

Ensure processes are in place to enhance Guest Satisfaction.

Driving the overall Resorts Strategic Plan

ASSITANT LODGE/CAMP MANAGER 2007 – 2013

SERENA HOTELS, LODGES & RESORTS, Nairobi (Kenya)

Serena runs multiple chains of hotels, lodges/Camps & Resorts across Eastern & Central Africa. Roles & Responsibilities

Responsible for the set up and trainings for the set sop’s

Responsible for Rooms Divisions Operations

Responsible for Food & Beverages Operations

Overseeing Administation duties with the Unit

Coordination of Human Resources Requirements of a unit

Leading in ensuring guests serices quality management systems are in place

Assist Unit GM in Budgets Preparation and mplementation.

Relieves the Unit GM when any need arise at any of the lodges/camps.

Leading on CSR initiatives for a unit

Responsible for the management of the 5-star lodge, with a staff compliment of 52 and a guest compliment of over 150.

Providing a 5* guest experience.

Maintaining the very high standards of the Serena Group

Ensured that the staff was continually developed and trained to keep up with international trends

Responsible for managing, directing and overseeing all departments,

Assisting in Budgeting and financial management.

Co-ordinating Labour relations within the lodge environment.

Sales and marketing with varous stakeholders. As well as face to face with both local and foreign based tour operators to increase patronage within the unit.

FOOD &BEVERAGE MANAGER/OPERATIONS 2007 - 2008

NANDOS RESTAURANT CHAINS, Nairobi (Kenya)

A company that runs Galitos/Nandos restaurants, Pizza inn, chicken inn, My Shop and Creamy Inn Key Responsibilities:

Restaurant set-up of Union towers Branch, Lusaka road Branch, Ngong road branch, Westland Branch and Nakuru branch

Ensure compliance to brand standards through aligned SOP's

Training and recruitment of personnel

Marketing of the restaurant chains

Achievements:

Revenue targets achievets and Strict Control Measures on Food & Beverages

Compliance to brand standards audits for the restaurant’s chains.

Control of cost and achievement of bottom line.

Expansion of the restaurant to be the largest fast food chain in Kenya. EDUCATION & TRAINING

October 2003 – September 2007: Hotel Management Diploma Kenya Utalii College, Kenya October 2010 - December 2012: Bachelor of Science in Hotel & Restaurant Management USIU, Africa (United States International University)

January 2017 to date : Masters in Hospitality & Tourism Management Kenyatta University Resume of Wycliffe Adem

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TRAININGS

Total Quality Management Course- KUC Nairobi

Leadership and Communication Skills- Outward Bound Leadership Training School

Strategic Management Course- KUC Nairobi

Result based leadership Course-KUC Nairobi

Financing and Investments Decisions in Hospitality Industry

Leading Quality Assuarance Trainings with Serena Hotels

Hospitality Service Marketing & Delivery Course-KUC Nairobi

REFERENCE:

1.Charles Muia

Group Operations Director

Serena Hotels Serena Hotels & Resorts

Cellphone: 070*******

2.Ken Wereh

General Manager

Amboseli Lodge

Cellphone:072*******

3. Mr. Thomas Rutto

General Manager

Limuru Golf Club

Cellphone: 072*******

4.Gerison Misumi

Managing Director

Tamarind Group

E-mail:******.******@*****.***

Cell phone: 072*-******

Contact this candidate