Office Front Desk

Helen Tefera

**** ********** **. ***#* San Jose, CA 95130

Mobile 408-***-**** *****-********@*****.***

Professional Summary

Head Receptionist with years of experience looking for a position in which to further enhance my skills while becoming an asset to the company

EDUCATION

Bachelor of Science Degree in Business Management Received July 2018

University of Phoenix, San Jose, CA

Core Qualification

Customer and personal service Critical thinking Negotiation Judgment and decision making Problem solving Active learning Active listening Coordination Documentation and record keeping Bilingual in English and Amharic

Office Skills

Multitasking phone skills typing leadership time management Active listening Customer service bilingual Office Management File Management Inventory Coordinator Spreadsheets Event Management Calendaring Front-Desk Reception Office Support Copy Faxing Badging

Computer Skills

MS Word Excel PowerPoint Outlook Passage point Fosse ilobby

WORK EXPERIENCE

Agilent Technologies Lead Receptionist Full Time March 2014- Present

Greets clients and visitors in a friendly manner and answered any inquiries they may have

Answers incoming telephone calls and routes to appropriate individual or department

Organized and planned daily office operations

Effective customer service skills and ability to maintain a polite and professional behavior Strong motivational and leadership skills to direct front desk team to perform efficiently and help achieve common goals

Opened, sorted and forwarded incoming mails as well as prepared outgoing mails as required

Assisted in ordering, receiving and stocking of office supplies as well as maintained office equipment

Ability to adapt to a fast-paced and dynamic work environment as well as work under pressure with minimal supervision

Good working knowledge of administrative procedures as well as demonstrated ability to operate and manage multi-line phone system, copiers, printers, scanners, and other standard office equipment and machines.

Excellent critical thinking and problem-solving skills as well as ability to maintain high level of accuracy and confidentiality of the sensitive information.

Residence Inn Marriott Front Desk Receptionist Part Time Aug. 2017 – Dec.2018

Greeted Guest upon entrance, checked guests in/out; dealt with cash and credit card payments of bills. Ensured that all wake up calls are handled promptly and properly.

Concentrated on cleanness and neatness of desk and office areas.

Ensured transportation of guest to and assisted with Concierge Services

Checked in and Processed Payment for Hotel Reservations

Performed Checks and Balance on Cash Drop and Journal at beginning and end of each shift

Handle guest issues in a proficient professional manner

Macy`s Department Manager Customer Service Representative Oct. 2011 – Apr .2014

Worked as a team member to provide the highest level of service to customers

Maintained friendly and professional customer interactions

Opened and closed the store, including counting cash registers and creating stuff assignment

References available upon request

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