Sales, Pricing, order service & Accounts Receivable

PATRICIA CAVATAIO

**** ********* ***, **********, ** 53066 262-***-**** *********@*****.***

https://www.linkedin.com/in/patricia-cavataio-6b7672135 SUMMARY OF QUALIFICATIONS

Detail-oriented Marketing Proposal/Pricing Analyst Specialist with extensive experience in pricing analytic tools, account management, training, order service, customer service, Accounts Receivable/Collections and SAP processing. Key member of marketing and sales teams that is focused on daily knowledge tools, identifying customer needs, and delivering reliable and usable customer information. Expertise in resolving customer requests and issues / providing follow- up.

Computer proficient using SAP systems, pricing database software, Microsoft Office: Word, Excel, PowerPoint, Outlook, along with Qlikview and Salesforce PROFESSIONAL EXPERIENCE

JOHNSON CONTROLS 2019-2020

Pricing Analyst

Provided insight from data that could be used to identify price optimization opportunities to drive future pricing decisions on materials, install and service. Responsible for providing analytical support to the newly created process for deal desk/pricing, including analysis of historical transactions and competitive intelligence data. Participated in the configuration and maintenance of CPQ (configured price quote) software.

Collected and aggregated data from multiple sources to build the foundational analysis needed to understand the impact current prices and discounting behaviors.

Worked cross-functionally with Outside Sales Reps/Managers, Sales Leadership, Sales Operations, Global Products, Procurement and others to meet domain growth and profitability objectives.

Understanding of customer decision making criteria, product value, market conditions, and competitive dynamics to help maximize share growth and margin expansion.

Created new processes within databases, to train outside sales to help with pricing guidance for more profitable margin lifts.

ORBIS CORPORATION 2018-2019

Pricing Specialist

Responsible for pricing of good and services in order to stay competitive in plastic injection molding market. Conducted market research and made recommendations regarding pricing policies. Maintained historical pricing data on the organization and its competitors.

Quoted prices of products to pre-determined margin or qty level.

Pricing and margin analysis to help the product management group make better pricing decisions.

Developed expertise in specific product lines.

Reviewed and maintained customer and company price lists. MID-STATES TECHNICAL (Contract - HUBBELL TRINECTICS. Menomonee Falls, WI) 2017-2018 Purchasing/Expeditor

Worked with Hubbell’s major vendor whom manufacturers enclosures, through purchasing functions including but not limited to ordering, receiving, coordinating shipments, and to resolve any issues that arise with purchase orders, shipments, invoice’s and credit’s.

Analyzed, calculated and monitored inventory levels on selected product lines with specific vendors.

Expedited order deliveries on selected products, along with chasing material shortages.

Developed and maintained good vendor relations.

Executed daily purchasing activities including proper authorization to purchase, purchase order input, accuracy and distribution.

Resolved issues with orders, invoices and credits.

Negotiated pricing and contracts in reference to quotes/blankets.

Worked with Quality Control and Merchandising departments when vendor return issues arise.

Interacted with all company departmental personnel and assisted with supply chain issues.

Completed assigned reports by measuring vendor performances. EATON CORP. Pewaukee, WI 2007-2017

Senior Proposal/Pricing Analyst

Supplied customer history data after cross-referencing customer specifications from Inside Sales Representatives (ISR) and outside sales engineer paperwork to ensure accuracy and compliance. Recommended and conducted pricing changes. Serviced Public Power, Commercial & Industrial, and OEM accounts for Line Installation & Protective Equipment (LIPE).

Created key pricing analytic work to share margins, costs and profits with senior management.

Delivered blanket and 30-day quotes along with contract extensions.

Researched pricing databases to price customer and distributor accounts, some large such as utilities (WE Energies, Florida Power and Light) and distributors such as Anixter (HD Supply) and Wesco.

Business unit proposals represented $170M in electrical components annual revenue.

Grew success rate of proposals through key data and specification research.

Designated Power User- trained and developed to marketing/ISRs on database use and customization.

Collaborated with application engineers to train ISRs on LIPE products and functions. EATON CORP./CPS Waukesha, WI 2001-2007

Order Service Specialist

Advanced order processing utilizing SAP systems to achieve accurate and timely turnaround for shipping and delivery. Vetted and resolved customer service issues along with expedites, by supporting ISRs.

Recognized for accuracy, speed and turnaround time without errors. EATON CORP./CPS Waukesha, WI

Inside Sales Coordinator 1999-2001

Built and maintained relationships with customers by supporting their needs with initial order requirements, quotes and other issues. Provided superior customer service to foster repeat business. ADDITIONAL EXPERIENCE

Professional Sales Coordinator

Managed all full-service including and not limited to quotes, invoicing and delivery coordination. Solved customer issues and expediting challenges.

Inside Sales Coordinator

Handled 50-70 phone requests per day with quoting, order entry and customer service. Oversaw inventory checks and quality control on a daily basis. General ledger entries and invoicing responsibilities.

Accounts Receivable Representative

Maintained 500+ accounts including deposits, ledger entries, processed returns by debits and credits, and arrangement with collections to set up special payment terms. Territory included major accounts such as Toyota, Ford and Lockheed-Martin.

TRAINING AND DEVELOPMENT

Certificate- Fred Pryor Seminar- Sales and Customer Service Training WCTC- Degree in Marketing (In Progress)

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