Manager Customer Care

Resume

Martin Alphonse Netto

Mob. #. 009**-*********

Email ID: ***********@*****.***

https://bit.ly/2tdHRn4 Summary

Profile : Male, Married Visa Status : Employment

Nationality : Indian Valid till : 08-04-2019

Current Location : Dubai, United Arab Emirates Passport No : J2538427 Current Position : Administrative. Officer. Date of issue (renewed) : 01-12-2010 Professional Summary:

Highly efficient and diligent administrative professional with 12 years of experience in management. Capable leader with excellent skills in delegating responsibilities, supervising, evaluating for effective task completion. Enthusiasm for delivering excellent service to customers external and internal in the office environment. Commitment to upholding company policies and procedures when working with staff members and motivating team. Strong organizational skills and excellent attention to detail when dealing with paperwork. Skills:

Strong skills in operating software required for business support, such as Microsoft Word, Excel, Integra, HRSSI Outlook SAP, and more. Proven record of results when leading a team of staff members, resulting in better productivity and improved morale. Talented in dealing with multiple assignments at once and an ability to meet deadlines and complete accurate work at all times. Exceptional ability to deliver outstanding customer service (internal & external) and diffuse customer complaints or problems. Highly capable on both oral and written communication with internal depts. and external companies. 28th Feb 2008 M. H. Alshaya .Co. LLC Dubai, UAE

Current Position: Administration. Officer cum Personal Assistant

Supervision of Administration Dept. ensuring effectiveness in day-to-day operations.

Secretarial support for Sr. D. Operation Manager.

Implementing policies and procedure as directed by corporate office.

Recording attendance/annual leave/medical & End of service data’s for payroll

Coordinating through Email & Phone with vendors and corporate office (Kuwait)..

Purchase and Procurement.

Maintaining office & Warehouse equipment running in good standard.

Preparing agreement with support of legal department for contractual suppliers.

Handling petty cash accounts & payment follow-ups for payments.

Inviting quotations Tender and negotiating with the supplier for procurement

Analyzing prices, specifications & delivery date in-order to determine the best bid among the potential suppliers

Generating LPO’s & reports like KFR, KPI, Outstanding payments, MIS etc.

Verifying & reconciling suppliers SOA’s before submitting approval for payment.

Maintaining & archive documents related to telephone bills, suppliers invoices, fuel bills, vehicle maintenance(repair/service) etc.

Coordinating with Govt. departments for renewal of agreements, contract, Trade license etc...

Personal Assistance to Sr. D. Operations Manager, answering and screening telephone calls before transferring to concern dept.

Maintaining diary of Sr. D. Ops Manager, arranging meetings & conference call with higher management

Booking Business Travel in coordination with Travel dept. for higher management

Greeting and receiving incoming visitors, interacting with external clients.

Supporting Sr. Ops Manager for yearly budgeting & financial analyses.

Preparing Memos, business letters for approval and submitting them to proper department.

Handling highly confidential correspondences, reports and other complex documents 08th April 2017 First Flight Middle East LLC Dubai, UAE Current Position: Administration (Customer Care/Import)

Administration support for all depts. Such as HR/Sales/Payroll/Govt. relation dept. etc.

Managing all incoming calls, correspondence with internal depts. and external clients.

Calendar management for all Department Manager, organizing meetings, conference calls and events.

Assisting SDOM for monthly budget and accruals.

Preparing Business Travel arrangements & Itineraries, expenses related to travel documents

Procurement, Raising Purchase order for warehouse operations.

Implement of policies and procedures for better efficiency

Maintaining highly confidential records, documents,correspondence in safe

Generating Reports as directed by Manager and managements.

Managing and maintaining company bus for staff transport.

Maintaining petty cash account.

Generating Invoices and checking invoices from suppliers. 1st Jan 2002 to 31st Dec 2007 Magma Shrachi Finance Ltd India Position: Sr. Marketing & Accounts Officer

Job Responsibilities:

Checking & approving the petty cash vouchers

Maintaining daily bank transactions

Daily, Monthly sales report (to GM).

Develop new business in assigned territory.

Attending customer’s queries, resolving problems and intake feedback.

Achieving and exceeding the target given.

Guiding the sales team in closing enquires.

Regularly meeting the dealers.

Conducting the events with the dealers.

Preparation of Non Performance Accounts (NPA) statements.

Resolving tax problems with the Government bodies. 5th April 1996 to 31st Dec 2001 Motor General Finance Ltd (MGF) India Position: Sr. Marketing & Accounts Officer

Job Responsibilities:

Maintaining daily cash book

Cashier.

Bills receivable & payables

Whole control of warranty department

Maintaining daily bank transactions & Cash flow

Salaries & benefits of staffs

Yearly auditing in TELCO (Tata engineering & Locomotive Company Limited)

Marketing Financial Products (Heavy Vehicle Finance)

Whole control of Collection (Repayments)

EDUCATIONAL QUALIFICATION:

Bachelor Degree in Commerce (Kerala University)

Pre Degree (Kerala University)

10th

(Infant Jesus Anglo Indian High School- LONDON SYLLABUS) COMPUTER SKILLS:

(Word, Excel, Outlook, Power Point)

Accounting Package, Integra, SAP, MS

Office.

STRENGTHS:

Detail Orientated, Hardworking and Confident

Good Rapport with People

Team Player, Quick Learner

Won Appreciation Award for best employee from M.H.Alshaya.Co.LLC EXTRA ACTIVITIES:

Played & Won District Inter-College Cricket

Championship. Participated & won second place in

District School Athletics.

LANGUAGES FLUENT: English, Hindi & Malayalam

DECLARATION

I, affirm that the information given above is true and correct to the best of my knowledge and belief. DATE :

PLACE : Dubai, UAE MARTIN ALPHONSE NETTO.

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