Miguel Soares

adfbx4@r.postjobfree.com 804-***-****

Atlanta, Ga

CAREER PROFILE

IT professional who leverages technical skills to meet business objectives for manufacturing sites. Managed several IT projects to completion under budget and on time. Introduced and standardized procedures to reduce cost of IT operations and increase productivity, while mitigating risk factors. Proficient at establishing relationships, working effectively with individuals and groups while acting in liaison with an organization, its staff, and clients. Effectively managed IT teams.

TECHNOLOGIES AND SKILLS

Hardware

Software

HP Storage Works Appliance

Office 365 Cloud Administration

RF Scanner Technology for Proof of Concept

Automox

FortiGate 200D Firewall

Splunk

HP MSA 2040 SAN Appliance

Lansweeper

Dell and HP Servers

Azure Dev Ops

Smartphones (Android, iOS, and Windows)

vSphere

Checkpoint Firewall

Windows Server

Laptops

Active Directory

Barracuda Webfilter

CrowdStrike Falcon

Management Skills:

Project Management

Talent Development

Life Cycle (SDLC)

IT Budgeting

Resource Management

Production Support

Risk Assessment

Software Delivery

Quality Assurance Assessment

Strategic Planning

Vendor Management

Requirements Solicitation

ITIL Management Skills:

Configuration Management

Change Management

Process Management

Service and Release Management

Network Management

EXPERIENCE

APEX SYSTEMS (For GEORGIA PACIFIC), GA 01/2020-7/2020

Senior Systems Engineer on Cybersecurity Acceleration Team

Moved antivirus, firewall, and OS patching compliance scores from 65% to 85%

Performed system administration of Active Directory, Windows servers, and Fortigate firewalls for 48 sites

Manually installed CrowdStrike on various versions of MS Server and MS desktop operating systems

Met with site contacts to establish criticality of systems for updates; created hierarchical ranking in Automox

Patched OS systems using Automox, troubleshoot firewall issues using Firemon and Splunk

Designed, implemented, and enforced security policies

Reviewed changes to information systems to ensure compliance with security standards

Created/documented architectural designs for specific applications or technology solutions

Drove implementation of manufacturing IT standards and best practices

Used Azure Dev Ops to record progress, bugs and impediments

SOARES CONSULTING, NY, NJ

Principal Consultant (Part-Time)

12/2000-Present

Design, plan and manage network and server installations

Assist with project management, budget planning, disaster recovery solutions, smartphone setup and troubleshooting, pc and server support

Perform vendor selection, and train users in use of Microsoft Office Programs

Led project that migrated 100 pcs from Windows 98 to Windows XP, which decreased calls to the Help Desk by 80%

Led project that successfully moved obsolete applications and hardware from eight servers down to two, using VMware. Also managed the accompanying infrastructure upgrade. Result: Downtime reduced from 20% to 0%. Enabled server room space reduction by 70%

Consulted non-profit organizations, small businesses, and NY government agency with Information Technology needs, including strategic network planning, security, training, and documentation

Conduct technical research on issues facing clients and use findings to drive research on potential solutions

ASTYRA, VA 9/2019-12/2019

Windows 10 Deployment Specialist for Dominion Energy

Assisted users in migration from Windows 7 to Windows 10

Followed up with software installs and One Drive migration

Managed inventory of assets

Instructed users in Windows 10 GUI changes

HP eCMM Services, VA 3/2018-3/2019

Infrastructure Engineer for TEKsystems

Performed server provisioning, maintenance, and support (Physical and Virtual)

Managed Cloud Office 365 accounts; administered Active Directory structure and policies

Maintained & troubleshooted enterprise wireless network and HP Storage Area Network

Managed server room operations, including cooling, UPS, and wiring

Evaluated, architected, and supervised the implementation of technologies and platforms

Managed, developed and implemented infrastructure projects

Served as the primary point of contact for telecom carriers and service providers: coordinate circuit design, provisioning, installation and troubleshooting

Updated security procedures for system access, password policy, and monitored email gateway for malware events

HONEYWELL, VA and NJ 6/2012-3/2018

Senior Enterprise Support Analyst for RL Canning

Supported Windows servers, laptops running Win7 through Win 10, provide tech support for 500 users at four sites in Central Virginia; site project manager and resource for Win 10 migration, server upgrades, and VOIP implementation

Interacted with upper management for project buy-in, executive level issues and outages

Subject matter expert with regards to information technology service operations related to enterprise and business-related technology systems hardware & software

Managed mobile phones on iOS platforms; request and troubleshoot MDM activations; trained users

Performed analysis & represents the requirements of business users & stakeholders; identifies characteristics, tasks, security, demand, capacity issues

Coordinated local projects & participates in enterprise level initiatives; planning, coordination, transition, integration & systems support for operations & production

Participated in IT operations evolution of processes, procedures, creating value, driving knowledge management process and guidance

Supported multiple systems through maintenance, modification, and problem solving to support ongoing delivery of services

Acted as contact point for resolution for ticket escalations with support vendors: monitored ticket queues

CELGENE CORPORATION, NJ

Identity and Access Management Analyst

6/2011–6/2012

Managed 4000 Active Directory accounts for international pharmaceutical company according to rules set out by established company process

Created, modified, and deleted Active Directory OU’s, users, security groups and distribution lists; process permission requests for server shared folders

Edited procedures, submitted them for approval by management Created RSA soft tokens, troubleshoot issues regarding deployment of those tokens

Utilized Exchange 2007 Management Console to manage mailboxes

UNCOMMON SCHOOLS, NY

Infrastructure Manager

9/2007–11/2008

Collaborated with outside vendors to set up, ensure proper functioning of, and maintain all IT based systems and infrastructure at nine schools

Managed projects to upgrade systems at all nine schools

Coordinated and completed all technology budgets and purchasing

Standardized laptop, pc, and server setup across all facilities which reduced trouble ticket submissions by 60%

Led implementation of new file synchronization and email archival

Introduced systematized approach to managing trouble ticket submission

Created process for reporting monthly trouble ticket completion

Handled set up of all new pc's, servers, printers, and Blackberry smart phones

INDEPENDENCE CARE SYSTEM, NY

IT DIRECTOR

3/2004–1/2007

Began implementation of technology plan to support five-year expansion including multiple sites in NYC

Managed IT based projects

Applied best practices to all facets of IT management, which reduced trouble ticket submission by 75%

Interacted with upper management to implement technology vision

Created a standardized training program

Managed phone system – adds, changes, deletions

Set up disaster recovery procedures and emergency steps for remote access to systems

Mentored and developed IT staff

Bolstered infrastructure with new rack mounted servers and UPS units

Reviewed, proposed, and managed implementation of new backup strategy for email and IT systems. Result: a reduced backup window and a system that is more reliable and yields faster recovery times

Researched and narrowed the list of telephone systems to replace obsolete PBX

Selected vendors with the best fit to demonstrate their solution to management and presented my findings and recommendations to management for organization wide implementation

Streamlined operations to save time and reduce costs by proactively designing a move add and changes (MAC)/Change Management system

OHM INTERNATIONAL, NJ

Information Technology Manager

2/2001–12/2002

ENTRUST TECHNOLOGIES, NY

Sales Engineer

11/2000–1/2001

marchFIRST, NY

Network Consultant

4/1997–11/2000

EDUCATION

FORDHAM UNIVERSITY

BS in Economics

Contact this candidate