Customer Care Representative

IBIKUNLEBLESSING

AYOKANMI

Universityofibadan,

080********,081********

Ibadan,Oyostate.

********.*.********@*****.***

PROFILESUMMARY

Anenergeticandambitiouspersonwithexcellentanalyticalandcommunicationskills.I amdedicatedtofunctioninginahighlycontrolledworkenvironmentandanticipatinga rolethatwillenablemetoputmyformidableskillsetandsoundtrainingtoeffectiveuse, fororganization’sexponentialprogress.Myinsatiableurgetolearnandimprovefuels myfiercepassion.

Gender:Female

EDUCATION

WORKEXPERIENCE

NICKDELSchools,IdiApe,Ibadan,OyoState December2019

–Present

PersonalAssistant:

Handlingcalls,messagesandgeneralcorrespondence

Maintainingdiariesandarrangingappointments

Typingandcollatingreports

Maintainedeffectiverecordsandadministration

KogiStateUniversity,Ayingba,

B.LIS(Hons)Library&InformationScience–SecondClassUpper Division

2013-2017

FederalGovernmentGirlsCollege,Kabba,KogiState

WestAfricanSeniorSchoolCertificateExamination

2006-2012

BaptistNurseryandprimaryschool,lokoja,kogistate.

Firstschoolleavingcertificate

2000-2006

ISONBPOINTERNATIONALLIMITED March,2019–

October,2019

CustomerCareRepresentative:

Promptresponsetocustomers’inquiries

Resolvingandrectifyingcustomers’complaintsandissues

Processingorders,forms,applicationsandrequests

Ensuringcustomersatisfactionandprovideprofessionalsupport

Providingfeedbackontheefficiencyofthecustomerserviceprocess OyoStateLibraryBoard,Dugbe,IbadanOyoState

2018-2019

Librarian:

Selecting,developing,cataloguingandclassifyinglibraryresources

Keepingrecordsofintake

Receivinganddocumentingofnewspapers

Arrangementofinterlibraryloansofmaterialsnotavailableinaparticularlibrary

Assemblingandarrangingdisplaymaterials

Helpinglibraryuserslocatereferenceandreadingmaterials

Regularauditingoftheinformationandinventoryonfiles

Supervising,managingdatabasesaswellasfillingsystems NationalLibrary,Abuja January–

June2016

Intern:

Selecting,developing,cataloguingandclassifyinglibraryresources

Answeringreader’senquiries

Usinglibrarysystemsandspecialistcomputerapplications CORECOMPETENCIES

ProficiencyinMicrosoftOfficeSuite

Excellentoralandwrittencommunicationskills

StrongLeadershipSkill

Effortlessinterpersonalrelationsandcollaboratingwithothers

Extraordinaryeyefordetailandkeenness

Abilitytodeliveraccurateandthoroughanalysis

Abilitytoworkunderminimalsupervision

Exceptionalproblemsolvingandquantitativecapabilities HOBBIES

Reading

Networkingandmeetingpeople

Dancing

Listeningtomusic

REFERENCES:Availableonrequest

Contact this candidate