Service Representative Customer
Resume:
SUMMARY
Diligent and detail-oriented Administrator with proven history of effective team management. Professionally coordinate files, correspondence and resources to boost productivity and facilitate efficient operations. Skilled in general office processes and optimization strategies. Personable and dedicated Customer Service Representative with extensive experience in wholesale and retail industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
SKILLS
Diagnosing issues
Documentation and reporting
Communications
Organization
Customer service
MS Office
Administrative support
Specifications understanding
Inventory management
Problem resolution
EXPERIENCE
In-Bound Administrator
Douglasville, GA
Chadwell Supply/ Sep 2019 to Current
Eliminated process discrepancies, implementing continuous improvements for scheduling procedures across multiple client calendars. Increased office organization by developing more efficient filing system and customer database protocols.
Managing and directing vendors when visiting the office for assistance. Smoothly facilitated communication between departments, management and customers to resolve issues and achieve performance targets. Greeted customers and delivered excellent customer service to promote sales and repeat business.
Preserved correct documents by utilizing a scanning system to ensure permanently recorded data.
Completed custodial rounds, including sweeping and vacuuming, glass cleaning and trash collecting.
Troubleshoot technological errors.
Well versed in Excel computer software, creating multiple daily accessed spreadsheets for various reports.
Up-to-date with current proper usage of Outlook computer software. Liaised between employees and senior leadership to address inquiries, complete contract processing and foster problem resolution.
Customer Service Representative Manager
Atlanta, GA
Future Forwarding / Oct 2018 to Aug 2019
C
Cassie
Colvin
Cassiecolvin11@gmail.c
om
Winston, GA 30187
Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments. Aided senior leadership during executive decision-making processes and generated daily reports to recommend corrective actions and improvements. Oversaw warranty counseling process to manage expense controls. Mentored junior team members and managed employee relationships. Worked under strict deadlines and responded to service requests and emergency call-outs.
Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Established membership loyalty, executing flawless customer retail account management.
Provided advice and front-line expertise to internal committees in order to improve team, service and procedural standards.
Exceeded team goals and collaborated with staff to implement customer service initiatives.
Provided detailed monthly departmental reports and updates to senior management. EDUCATION AND TRAINING
Bachelor of Science: Registered Nursing
Georgia Highlands College Expected in May 2022
Rome, GA
REFERENCES
References available upon request.
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