CURRICULUM VITAE

SHEILAME BIONG JAPAY

Address: Al Murraqabat Deira, Dubai, And U.A.E

Email Address: adfbqd@r.postjobfree.com/adfbqd@r.postjobfree.com

Mobile Number: 054*******

Value Offered:

I have a proven track of success and over delivering expectations of my work. Highly competitive, self-starter who is organized disciplined, and goal oriented. By me hiring me, you will add a very asset to your portfolio-a self motivated individual highly driven to producing results.

CAREER OBJECTIVES

To contribute my knowledge and skills in my chosen field of work, by working with great sense of responsibility,dedication,determination and hard work, such whatever expertise, trainings or skills. I gained will be used for personal enhancement and contribute in my own capabilities and limitations to preserve the good reputation of the company.

EDUCATIONAL ATTAINMENT

COLLEGE – University Of Cebu Lapu-Lapu,Mandaue Philippines

Information Technology

2006-2008

SKILLS AND ABILITIES

Computer Literate, Knowledge in MS Office, Word, Excel and Internet Browsing.

Result-oriented with the drive of objective sense of view.

Communicate effectively with different nationalities, and of all levels.

Ability to work under pressure and with minimal or no supervision.

Enthusiastic team player

Achiever by hitting and targeting sales quotas in a consistent manner.

Flexible and hardworking with ability to learn and adapt quickly to changing environment.

PERSONAL INFORMATION

Nationality : Filipino

Gender : Female

Marital Status : Married

Visa Status : VISIT VISA

WORKING HISTORY

DKNY JEANS - SM CEBU PHILLIPPINES

SALES ASSOCIATE CUM CASHIER

JULY 2012 –MARCH 2016

Role:

Responsibility for the day-to-day operation of the store, focusing on motivating and developing the team and ensuring the shop is commercially merchandised with the goal of increasing sales.

Achieving excellent customer service standards by directing, coaching and motivating the sales team.

Observing shop floor activity and acting to ensure self and others are customer focused.

Seeking to resolve customer complaints by taking appraise action.

Inviting ideas from the team and using them to drive in-store theatre.

Ensuring that the right people are in the right place at the right time.

Utilizing customer feedback to improve service.

Celebrating success.

Obtaining and using relevant information to merchandise commercially, always maintaining high housekeeping standards.

Completing all back office cash and till procedures quickly, securely and accurately.

Managing stock levels, ordering procedures and inventory taking procedures.

Ensuring a healthy and safe working environment is maintained at all times.

Ensuring that all store and head office administration is completed accurately and on time.

Ensuring that all store procedures are followed, and assets protected.

Ensuring the store is commercially visually merchandised and evaluating the impact of decisions.

Reacting positively to change and improving direction and leadership.

Creating a motivational environment where the team work together to achieve shared goals celebrating team and individual.

Sharing good ideas and team successes with in the shop and the area.

Involving others in decision making, creating a sense of ownership and accountability.

Monitoring competitors and using initiative to identify possible responses.

Being able to explain retail trends locally and nationally.

Acting to make the most of business opportunities outside the store.

Breaking down sales target for the team and communicating them effectively.

Understand and working towards the priorities of the business.

Seeking out business opportunities outside the store to increase sales.

Managing cost in order to perform within allocated budgets.

Driving sales to meet and exceed targets.

Service Crew cum Cashier

MC Donald Philippines

Davao Branch, Philippines

October 2009- April 2011

Duties and Responsibilities:

Received customers pleasantly, took their orders, transmitted to kitchen staff, served, and prepared bills.

Prepared food items such as hamburgers as per the established standards.

Adhered to the quality and work standards of the chain.

Maintained the equipment, such as oven and grill, in proper condition.

Maintained cleanliness in the work stations.

Assisted the other staff members in taking orders.

Analysed customer complaints and feedback for constant improvements

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