Social Media, Customer Service, Education
Resume:
ROSA FLOURNOY
**** ****** ******, *** *******, California 90007 323-***-**** **************@*****.***
EDUCATION
**/**** ****** ** ********* Postsecondary Administration and Student Affairs, University of Southern California
06/2016 Bachelor of Arts Sociology Minor Human Development, California State University
East Bay
06/2016 Studied Abroad Brazil Rio de Janeiro, California State University East Bay
OBCTIVE
To become a world traveler and continue to utilize customer service skills working from home to booking travel for guests. My favorite travel destinations include Belize, Spain, Brazil, and the Bahamas.
RELATED EXPERIENCE
06/2019-Present Student Services Advisor, University of Southern California Dornsife
Accomplished the ability to transition to work from home during covid and use customer service skills to answer student inquiries.
Manage a caseload of two hundred freshman, transfer, and continuing students and cultivate relationships with students in various majors including history, human biology, and political science.
Advise incoming and continuing students graduation requirements in order for students to successfully complete undergraduate degree programs.
The point of contact for newly admitted students during orientation sessions and present to student’s degree requirements.
Ability to use initiative and discretion in dealing with undergraduates and prospective students.
Collaborate with campus partners and make appropriate referrals to best guide students to adequate resources to enhance the college experience.
05/2018-05/2019 Student Services Advisor, University of Southern California Viterbi
Primary point of contact for both domestic and international applicants interested in the school of engineering; petroleum and chemical programs.
Manage social media platform to communicate with individuals in the engineering department.
Conducted presentations during orientation sessions serving a large international student population.
Developed a partnership with the director to work effectively to best serve student populations.
08/2017-05/2018 Graduate Assistant, University of Southern California Marshall
Spearheaded as a guest speaker to high school students regarding academic programs readily available for juniors interested in a college prep summer program.
Provided information to applicants answering inquiries about the admission process to graduate students.
Presented workshops during Prospective Student Day for transfer students relocating to Los Angeles.
Organized over fifty graduate applications for processing and review for admissions team.
07/2017-08/2017 Teaching Assistant, Bovard Scholars
Taught curriculum on the college application process and mentored students to be admitted into top-tier universities.
Introduced personal college going experience to high school students and built rapport with students.
Supported students to develop ideas and revised personal statement essays.
Mentored students who participated in the summer program who were admitted into the University of Southern California.
12/2016-07/2017 Residential Counselor, Aviva Family and Children Services
Oversaw young female adolescents in residential placement facility and created interactive approaches to support youth adolescent learning.
Implemented crisis prevention when clients demonstrated mental health conflicts.
6/2016-12/2016 Customer Service Representative, Pachulski Stang Zhiehl and Jones Law
Screen calls using switchboard technology.
Answer customer service calls regarding scheduling meetings with attorneys.
12/2012-09/2015 Student Lead, California State University East Bay EOP
Facilitated weekly training sessions to twelve student staff members.
Created student staff training manual with a focus on policies and procedures.
Collaborated with the admissions department and provided information regarding the application process for the program to prospective applicants.
Provided advisement to underserved populations who participated in the Educational Opportunity Program.
Summer 2012 Customer Service, Nordstrom Rack
Provide excellent customer service to guest and keep department organized and maintained.
12/2011-09/2012 Cashier, Jamba Juice
Interacted with student, staff, and faculty at Jamba Juice and worked efficiently on a single shift to service over fifty customers on a daily basis.
LEADERSHIP
2013- 2016 Former Vice President, Alpha Kappa Alpha Sorority Incorporated
2017-2019 Director of Finance, University of Southern California Sistah Circle
2018-2020 Mentor, University of Southern California I AM Mentor
2018-2020 Mentor, University of Southern California School of Rossier Graduate Program
SKILLS
Academic Advisement, Undergraduate Advisement Database, ten plus years of customer service experience, public speaking, creativity, research, and teaching.
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