Customer Care Service Representative

Tammie Mellies

*** ********** ****, ******** ****, Des Moines, IA 50327 *************@*****.*** 515-***-**** (Cell)

Summary of Qualification

18+ years of Customer Service experience

* ** ***** *ears being in a contact center environment

Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving complex and escalated issues

Excellent verbal, written, and interpersonal communication skills

Good attention to detail and accuracy skills

Ability to navigate multiple computer systems, applications, and utilize search tools to find information

Ability to quickly learn business operations and processes, assist bankers, negotiate, influence, and collaborate to build successful relationships

Ability to influence, educate, and connect customer to technology and share the value of digital banking options

Ability to interact with integrity and a high level of professionalism with all levels of customers, team members and management

Strong coaching experience

Ability to be flexible and adjust plans quickly to meet changing business needs

Professional Experience

JELD-WEN: Warranty Customer Care

Customer Care Representative January 2013 – September 2014

Managed multiple warranty service cases, provided customer care support, and solved customer issues in

a timely manner

Responded to customer inquiries placed by phone, web/email, mail or fax and interpreted proper door

warranty conditions directly with homeowners

Became familiar with and stayed current on proper door warranty processes, operations and resources

through the use of literature, websites and products

Used appropriate data systems to track contacts and inquiries

Interfaced with the proper facility to bring resolution to customer issues

Used the Quality Solutions System (QSS) to report reoccurring problems and work to settle the root cause

Temp Associates – Priority Plastics

Customer Service Representative May 2012 - December 2012

Daily printing of warehouse/product labels

Accurate monthly inventory counts and completion of related paperwork

Processed daily production paperwork and reporting

Reading/Comprehension of multiple and complex work orders, sales orders and purchase orders

Prepared/packaged and shipped multiple sample orders to customers

Daily entering of spreadsheets

Filing

Riverbend Industries

Press Operator November 2011 – January 2012

Maintained a quality score of 99.96 to 100%

Operated multiple presses on a daily basis while providing excellent time management skills

Thoroughly inspected parts prior to packaging

Tagged parts, prepared for shipping, and completed production paperwork daily

Great Western Bank

Head Teller/Customer Service Representative December 1999 – August 2010

Processed daily deposits, cash withdraws, advances, loan payments, and merchant transactions for clients

Cross sell appropriate bank products to assist clients in meeting their financial goals

Attain sales referral goals, branch growth goals and excellent client satisfaction

Head/Vault teller: buy/sell currency with teller cash drawers; responsible for placing bi-weekly branch cash orders and overrides for tellers as needed; and completed CTR's and Negotiable Instruments forms when necessary

Proficiently balanced main vault and cash drawers and maintained an outstanding balancing record

Assisted clients with access to Safe Deposit Boxes; opened/closed boxes and performed monthly audits

Answered telephones; transferred calls to appropriate branch staff members; completed detailed

phone memos when appropriate

Daily, monthly and quarterly filing of paperwork

Followed procedural and regulatory rules; assisted tellers and branch staff by answering questions in

regards to proper procedures and bank policies

Followed bank's security and audit procedures

Meskwaki Casino

Cage Cashier October 1997 – November 1999

Provided excellent customer service by answering questions and explaining processes

Operated cage cashier window and handled all customer transactions; Operated the cage "Employee

Window" paying out high dollar jackpots and completed appropriate paperwork

Daily balancing of cash drawer and completion of balancing paperwork

Check cashing for customers

Ran customers coins through coin counters and paid out in currency

Computer Competencies

Microsoft Word, Excel, Teller Insight, PC Teller and 10-key

Training and Activities

License in Practical Nursing – Marshalltown Community College

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