Manager Service

AHAMED REFAIDEEN S

Email Id: ***************@*****.***

Contact No: +91-994*******

Passport No: L9586697

PROFESSIONAL PROFILE .

High performing professional with totally three years of experience in automobile workshop as a service advisor, technical knowledge and skill of the entire workshop.

Perform well in fast paced, high pressure environment.

SKILLS .

Good knowledge in MS Office Tools and Internet

Tally ERP 9

Typing speed 45 WPM

AUTO CAD

CREO

GDMS

DPOS (Dealer Parts Operating System)

EMPLOYMENT DETAILS .

STOCK CONTROLLER - KALANJIAM COMPANY (26th July 19 to Still Now)

Check the received goods whether its any damage or defects, quantity with purchase order

Perform physical inventories and keep perpetual inventory records of the quantities of stock in system

Make the quotation and send the details to vendors as well as customers when they required.

Report monthly sale items to the manager.

Listen their enquires and give a detailed clarification to the product and sale it.

Notify superior when stock becomes low and reordering the stock when they needed.

Report daily sale and expense to the manager.

Billing the materials after explain to the customer.

SERVICE ADVISOR - PEE YES YEM HYUNDAI Pvt. Ltd., (1ST April 2016 to 26th May 2017)

Greeting the customers.

Receive customer vehicle for service and raise repair order on Global Dealer Management System (GDMS) according to customer concerns.

Estimate the cost of service and delivery time according to type of repair.

Provide detailed explanation and technical justification for additional repairs with cost.

Estimate and obtain approval from the customer.

Ability to advise customers on the required vital job.

Raise special order for parts not available and follow up and keep customer informed.

Make the Value-Added Service (VAS) to the customers.

Regularly follow up with workshop controller and technicians on the vehicles and for its update.

Updating status to the customers regularly on the job progress ensure the delivery of the vehicle at the promised time.

Prepare invoices on GDMS and arrange for active delivery of vehicles.

Conduct post service follow up to ensure customer satisfaction.

ADDITONAL DUTIES - PEE YES YEM HYUNDAI Pvt. Ltd.

Raise the warranty approvals.

Make the PWA (Prior Warranty Approval) with APSM (Area Parts Service Manager)

Follow up the warranty status and free service claim in HMIL (Hyundai Motor India Ltd) in GDMS.

Handle the customer queries.

JOB COORDINAROR - CARS INDIA Pvt. Ltd., (1ST March 15 to 31st March 16)

Assign repair order work to technician, according to type of vehicle repair.

Monitor directly to workshop and track the status of job.

Coordinate between service advisor and technician for promised times.

To ensure a strong relationship is maintained with parts department to maximize parts and availability.

Track the measurement of productivity and efficiency of the technician, and report to service manager.

To ensure the accurate completion of all relevant documentation for each repair.

To motivate the technician for increase the productivity.

Make a work bay to clean.

CERTIFICATION .

Complete course of Hyundai Warranty conducted by HMIL

AREA OF INTREST .

Spare parts procurement

Customer service

Warranty claims

Problems diagnostic

Team work

ACADEMIC BACKGROUND .

April 2014- B.E Mechanical from Anna university Chennai, India (CGPA-7.26)

HSC State Board – Tamil Nadu, India (scored 85.25%)

SSLC Matriculation Board- Tamil Nadu, India (scored 87.8%)

. DECLARATION .

I do hereby declare that the above information is true to the best of my knowledge and believe. I assure you if I am given a chance. I will execute my work to fullest satisfaction of my superiors.

PLACE: Tami Nadu yours truly

DATE: (S AHAMED REFAIDEEN)

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