Customer Administrative Assistant

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ZIPPORAH VARGHESE

Email: ***************@*****.***,

Mobile No.:+971*********

Abu Dhabi, UAE.

CAREER OBJECTIVE:

Looking for a position as Administrative Assistant/ Customer Service Representative making use of diverse skills in office management and customer service in a highly dynamic work environment with high level of integrity and commitment to excellence.

PROFESSIONAL SUMMARY:

Total 1-year work experience with Vision Ship Supply LLC as supply chain coordinator.

2 years of work experience as customer services representative in multi-national organization as well as an employee benefit team member in Tata Motors India.

Excellent communication and customer service skills.

Proficient in prioritizing and completing tasks in a timely manner, flexible to ensure multi task when required.

A team player who is attentive to detail and able to work in a fast-paced environment.

Quick in adapting standardized changes in the organization as and when required.

Able to make decision independently and quickly with minimal escalations. WORK EXPERIENCE:

Vision Ship Supply LLC- Sharjah UAE

Supply chain Coordinator/ Administrator

April 2018- April 2019

Keep up-to-date records of customer accounts

Resolve customer queries and complaints in the best possible way and in the shortest amount of time.

Ensure efficiencies in the receiving, processing and delivery of orders to customers.

Provide accurate and comprehensive technical support in line with support handling procedures Essential duties and responsibilities

Prepare monthly sales report, keeping an up-to-date sales plan for each assigned Key Account, with short, medium and long-term objectives and actions to achieve target

Process customer orders appropriately, achieving zero errors during entry to the system

Process transactions, enter orders and raise invoices.

Arrange transportation and forwarding services for all orders to ensure material is delivered as per schedule.

Reviews expediting schedules on all customer orders, obtaining information and forwarding for planning.

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TATA Motors Global Delivery Center - Pune, India

Human Resource (Employee Benefit Team) –Team member. January 2017 - January 2018

Worked for the Human Resource – Employment Benefit Team as a team member.

Handled 7 major plants of operation in 7 different locations in India for Tata Motors.

Handled mobile connections provided by the company to its employees in various regional, area offices and plants all over Pan India locations of the company.

Handled general queries as well as technical queries regarding these mobile connections.

Worked on employee mobile corporate billing queries as well as bill calculations for various corporate mobile service providers location wise (includes major plants, regional and area offices on Pan India level of the company).

Worked on company made operating system called Dhwani portal to maintain the bill records and employee details having the mobile connections as well as updated the software with changes in the details of the employee’s corporate mobile connections and bills and number of mobile connections taken by him.

Maintained records of employees using the corporate landline connections in excel files as well as processed the bills for the same for Pan India locations of the company.

Educating the employees about operations of the Dhwani portal as well as assisting employee on the self-serve operations on the portal so that they can find the portal user friendly to find basic information about their corporate mobile connections.

Attending employee and mobile service provider’s calls regarding various technical, billing and new mobile connections queries and solving these queries in appropriate manner within allotted time without raising it to higher level managements.

Answering to emails queries of the employees individually and also the email queries of corporate mobile service providers about mobile corporate lines at pan India level.

Updating and reporting current billing status and new mobile connections offers to the employees at Pan India level.

Preparing and presenting monthly reports about the monthly billing status to the higher management location wise i.e. major plants’, regional and area offices of the company at Pan India level.

Training colleagues on Dhwani portal for assisting other employees of the company who have corporate mobile connections.

Providing training to colleagues on billing process for various corporate mobile and landline connections on Pan India level for company employees.

Convergys India Service Pvt Ltd - Pune, India

Customer Service Advisor

June 2015 - May 2016

Worked in the EE telecommunications’ UK Voice Process.

Provided a friendly and professional welcome to all customers while presenting a positive impression of the organization.

Answered the customer calls for general queries regarding their mobile and sim connections and bill issues for a UK telecommunication process.

Multi-tasked with handling customer complaint calls and emails and escalated to higher departments and tracked continuously till the customers issue was resolved.

Resolved customer’s minor mobile technical queries simultaneously. 3

Responded to customer enquiries and provided information about a full range of products and services as well as discounts and supporting promotional campaigns offered by the telecommunication company.

Ensured that every customer sales enquiry is dealt with on time and through the appropriate sales team personnel.

Ensured that incoming telephone calls are attended in the standard average handling time set by the process and transferred the call to the relevant department for other queries and escalations.

Managed customer access through the use of the telecommunication processes computer software and guidelines as per the entry systems, ensuring protection of revenue as well as customer’s personal information.

Achieved customer’s appreciations through mails and customer calls after their issue was resolved.

Worked on the computer billing software provided by the process to view the customer account and outstanding balance information.

Also worked on the fraud bill cases and escalated to the frauds departed as well as guided the customer with the initial instructions to follow to report the issue to the fraud department.

Contacted third party vendors to unsubscribe the unwanted services and games downloaded or subscribed by the customers without their knowledge as well as asked for the refund of the excess charges for these services.

Educational Background

Master of Commerce (M. Com) – 2016Pune University - India Bachelor of Commerce (B. Com) – 2014Pune University - India COMPUTER SKILLS

MS Office Suite (Word, Excel, PowerPoint)

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PERSONAL PROFILE:

Date of birth 29th October1993

Visa Status UAE resident Visa (Husband’s Sponsorship) Nationality Indian

Languages Known English, Hindi, Tamil and Marathi

Declaration:

The above stated are true to the best of my Knowledge and the documents to validate the above mentioned would be available upon request.

Zipporah Varghese

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