Rafael F Arceo

Old San Isidro Black *

Buhangin, Davao City

Mobile Number:

+639********* / +639*********

E-mail Address: adfbeh@r.postjobfree.com

Objective

To be part and handle a team while pursuing my career in your fastest growing company and to undergo in your all training to use my skills and knowledge. Educational Background

Tertiary SY:

AMA Computer Learning Center (ACLC) 2008-2012

Software Development

Secondary

Gen. Pio del Pilar National High School 2004-2008

Primary

Nicanor C. Garcia SR. Elementary School 1998-2004

Skills

Computer proficient with extensive knowledge in MS Office applications. Functional NetSuite and Magento Administrator

Certified in Search Engine Optimization (SEO)

Certified in Selenium Webdriver+ JAVA advanced

Knowledgeable in Automation, Smoke and Regression using ECLIPSE Background in scripting and data management in ERP Solid understanding of accounting fundamentals and payroll best practices Excellent communication skills.

Result oriented person and can work under minimal supervision. Flexible and versatile.

Strong leadership skills and coaching abilities.

Trustworthy with attention to confidentially.

Outstanding organizational ability with great attention to detail. Good time management skills.

Ability to learn new processes quickly

OJT

Meralco Main

Ortigas Center

I.T assistant

Personal Background

Place of Birth:

Date of Birth:

Age:

Civil Status:

Makati City

February 19, 1992

28

Single

Work Experience:

VXI (Davao)

Customer Technical Support

February 21, 2020 – Present

Responsibilities:

Handling customer concern regarding about UBER EATS, DRIVER and RESTAURANT Escalating customer information, adjustment and other technical issue Resolving technical issue and investigate regarding about the UBER Application, phone and tablet Using SALESFORCE and BLISS application for cases and ticket Handled front end and back end POS application

Maintain adherence, R2 and CSAT

Responsible of e-learning for growth

FREELANCER

Q.A Tester (Selenium) / Software Engineer

July 15, 2019 – January 31, 2020

Responsibilities:

Develop a robust selenium framework from scratch by integrating all the components of the framework and run selenium.

-TESTNG -SMOKE

-DATA DRIVEN TESTING -REGRESSION

-MAVEN -AUTOMATE

-JENKINS -POM

-REPORTS -PAGE OBJECT MECHANISM

-LOG 4J -API

-mySQL -CUCUMBER FRAMEWORK

-GIT -ANT+JENKINS+XSLT

SHORESUITE

Unit 2 3/F Business Center 6,

Philexcel Business Park, M.A Roxas Highway

Clark Freeport, Philippines

DATA ADMINISTRATOR

July 9, 2018 – July 12, 2019

Responsibilities:

NETSUITE

•Identify and understand customer NetSuite configuration and customization to evaluate account customization and integration requirements

•Ability to interpret existing customization and integration

•Review outputs from existing scripts and creates user-level documentation

•Ability to migrate data, perform mass updates, data merge without compromising on data integrity

•Troubleshoot/create forms, records, dashboards, views, reports, and searches per business needs

•Provide ongoing technical guidance

•Collaborate with technology team members, end-users and other stakeholders in testing and system cleanups

•Create documentation, including IT and lay/user-level documentation

•Ensure users are provided professional, courteous and timely support and service

•Stay current on the latest technology trends and best practices and apply this knowledge to the business

•Maintain NetSuite expertise

•Perform other related duties as assigned by management MAGENTO

•Managing multiple big eCommerce websites

•Ability to set up, create the request of the client regards in all settings

•Investigating the problems might cause errors and resolve troubleshooting in Magento.

•Communicate with Magento Administrator for new integration and run tests between ERP to CRM.

•Set-up new customers, customer group in Magento as per request of the clients.

•Managing products including attributes, categories, SEO, URL of the items.

•Managing sales which include Orders,Invoice,Shipments, or any related to transactions with Magento

•Update new connector for integration that sync to magento

•Mass import/export ecommerce data

•Generate reports from inventory

•Check logs to identify the error

•Manage product mapping, inventory mapping

•Manage Cache and Index Management

•Report and create tickets for malfunction or any error DESTINATIONS OF THE WORLD (DOTW)

Shared Services

U 403 & 404 4F SHAW IT CENTRE

SHAW BOULEVARD, MANDALUYONG CITY

PHILIPPINES

DATA ENTRY ASSOCIATE

August 14, 2017 – June 22, 2018

Responsibilities:

Processed contract of the hotel from Contract Manager. Analyze the UPDATES, AVAILABILITY and PROMOTIONS in real time. Check the quality and result using the MAGENTO system. Contract loading, content,mapping, stop sales requested by the hotel. Received multiple emails from OUTLOOK.

Investigate and resolve concerns, issues of the hotels. Communicate all Contract Managers from ASIA PACIFIC through email and phone calls. Southern Global Services – Multi-Purpose Cooperative 2616 Gen. Malvar St, cor P.Binay St.,

Bangkal Makati City

HR Payroll Specialist / Billing Specialist (April 19, 2016 – April 4, 2017) Responsibilities:

Gather information on hours worked for each employee Calculate the correct amount incorporating overtime, deductions, bonuses etc. with assistance of a computer system

Daily Productivity monitoring

Receive approval from upper management for payments when needed Prepare and execute pay orders through an electronic system or distribute paychecks Administer statements of payment to personnel either electronically or on paper Process taxes and payment of employee benefits

Keep track of hour rates, wages, compensation benefit rates, new hire information etc. Address issues and questions regarding payroll from employees and superiors Prepare reports for upper management, finance department etc Updating and reporting in the IT Team for possible enhancement of workforce management (timekeeping & payroll) system.

Weekly monitoring for our billing status we processed for our clients from the Accounting Team. Updating and backing up the database using SQL Server 2008. Converga Asia, Inc.

4th Flr. Port Royal Palace,

118 Rada Street, Legaspi

Data Entry Operator (Q.A)

Jan. 22, 2013 – April 14, 2016

Responsibilities:

Analyzing and Processing invoices inc.(ABN, Invoice No., Purchase Order, Amount. Etc) using a 3rd party program.

•Receiving different invoices from clients and extracting using email to software.

•Train people to do the same task in AUS, US, Canada and New Zealand accounts. While monitoring the KPI’s SLA and volume of invoices per day.

•Assisting and leading people to their task and distributing them in different accounts.

•Capturing all accounts for quality assurance before we release from Data Operator to Clients.

•Giving feedback and investigating for the errors we encounter to the leaders.

•Updating operators for the new rules or instructions of the clients Trainings:

Certified Selenium WebDriver

with Java Basics - Advanced + Frameworks

Udemy (April 29,2020)

SEO Bootcamp

Certified SEO since 2018

At ShoreMarketing

Customer Service Relationship

Training for CSR

Conducted by Converga Asia Inc,

Tiara Hotel, Makati City

English Language Proficiency

6 Saturdays Training for ELP

Converga Asia Inc, Office

Port Royale Palace Legaspi

Makati City

CURRICULAR ACTIVITIES:

Part time website developer and VB.net developer

Enrolment System(VB.net) in Grace School

Dental Online Reservation Website(Serif)

Registration System for an event(VB.net)

Travelin.ph (BIGCOMMERCE)

YOAST SEO (WORDPRESS)

Character Reference

Jeffrey Garcia

+639*********

+639*********

Magento Developer Manager

Accenture

Tomomi Suzuki

+692********

NetSuite Developer/Consultant

ShoreSuite

Kelvin Cuellar

+695********

Functional Consultant NetSuite

CloudStaff

Diosh Lequiron

091********

Senior Project Manager

AMARIS

Contact this candidate