Customer Service Coffee

CURRICULUM VITAE

PERSONAL INFORMATION:

Name :MOHAMADOU BELLO

VISA Status : CANCELION

Gender : MALE

Nationality : CAMEROONIAN

Marital status : SINGLE

E-mail : ****************@*****.***

Address : ABU HELL

Telephone : (971-*********

CAREER OBJECTIVE:

. Track record of increasing the ratio of returning clients through friendly Ambitious and creative professional with 2 years hands-on experience in coffee making and brewing. Substantial knowledge of various coffee types and their characteristics and warm customer service. Very punctual individual with a neat and tidy appearance.

OVERVIEW:

Competent at keeping track of customer preferences and offering customized cups of warm and cold coffee as per taste

Well-versed in maintaining adequate stock of materials at the coffee bar.

Demonstrated ability to create and maintain professional relationships with guests and coworkers.

POSITION APPLYING: BARISTA

WORKING EXPERIENCE:

2014 – 2016: Work as barista in CAFÉ NERO DUBAI

RESPONSIBILITY:

Note orders and serve coffee, food and beverages to guests in a timely fashion

Make coffee using a number of brewing methods such as pour over, espresso and cold brew

Set up and shut down the coffee station

Assist in menu setting and determining coffee of the week regularly

Communicate with customers, note their preferences and take feedback

Deliver impeccable and exceptional service to patrons

Manage service beverage and coffee bean counters simultaneously

Check the taste of coffee to ensure quality

Perform cashiering and inventory management tasks

Monitor wastage and record consumption of items

Maintain cleanliness of counter and bar

ORGANIZATIONAL AND PERSONAL SKILLS:

Practically oriented

I innovate with good analytical skills, loyalty, faithful, obedient, willing to work under pressure.

Good aptitude for team work.

Always willing to learn and adapt very fast.

I can conveniently work with people from multicultural background.

Very good communication skills and good in human relationships, enthusiastic, and have excellent customer service skills.

TECHNICAL SKILLS:

Coffee bean types and features

Coffee brewing

Espresso blends

Latte and fudge art

Communication

Customer service

EDUCATIONALBACK

Advance Level, Cameroon (JUNE 2013)

Ordinary Level, Cameroon (JUNE 2011)

LANGUAGE PROFICIENCY:

ENGLISH: SPEAK AND WRITE

FRENCH: SPEAK AND WRITE

HOBBIES: sports, social games, Traveling, Participating in community development etc.

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