Ahed Nazir

Supervisor - Grooming & Customer Service

C O N T A C T

Al Mansoura

Flat 17, SKS -

***, ****,

Qatar

Mob : +974-********

adfbam@r.postjobfree.com

K E Y P O I N T S

o 12+ years of Sales, Travel

Retail, Training and Buying/

Procurement assistant

experience

o Ac@ng Grooming Officer

for 6 months

o Grooming Induc@on

training for new joiners

o QDF Training Lead since

2016

o Internal Safety & Security

trainings

o Proven track record - EOM

o Call centre experience

o Willing to travel

o Ensuring Standards and

Procedures.

C A R E E R H I G H L I G H T S

· Worked for Premium Brands like Hugo Boss, Bally, Diesel, Coach, Paul & Shark, Porsche Design, Tumi, Michael Kors & Harrods etc.

· Handled premium store opera@ons like First Class Lounge Shop, Esquire, JuncEon and Arrivals shop with excellent sales results.

· Good product knowledge and experience working in Perfume & CosmeEcs, sec@on in Duty free with brands like Dior, Chanel, Armani, D&G, YSL, Tom Ford.

· Experience working in Duty free core shops like Chocolate, Liquor Tobacco, Fashion BouEques, Watches and Eyewear.

· Conducted internal product and process training for 800+ staffs

· Qatar Airways LEAP 1 CerEfied – O n t h e J o b T r a i n er

· Qatar Airways LEAP 2 CerEfied – World Class Facilitator.

· Conducted trainings like “You See Something You Say Something” Dynamic Currency Conversion, Credit Card Security .

· Advance diploma in Computer Applica@ons - Excellent computer skills, very tech savvy. MS Excel, MS Powerpoint, MS Outlook, MicrosoU Dynamic AX, CRM, and PoS Terminals.

P E R S O N A L S U M M A R Y

I am a competent Retail Sales Supervisor with excellent communica@on and interpersonal skills, together with a proven track record of maximizing sales by providing a comprehensive management, planning and support to the QDF Retail team. I have 12+ years of experience in Sales, Retail, Training and Hospitality industry and a further 2 years of banking experience for TD Canada Trust bank

Currently, looking for a new and challenging posi@on, One which will makes best use of my exis@ng skills and experience. S K I L L S

o Commercial awareness

o Confidence

o Excellent interpersonal skills

o IT skills

o Maturity

o Numerical skills

o Pa@ence

o Perseverance

P R O F F E S I O N A L

o Won MVP - Most Valuable

Player of the team.

o Won EOM - Employee of the

Month.

o Promoted as a training lead

for internal product and

process trainings

o Recogni@ons – Mumtaz

cards.

o Wriben Apprecia@on from

Guests

W O R K E X P E R I E N C E

Grooming & Customer Service Supervisor

Q a t a r D u t y F r e e – A p r i l 2 0 1 8 t o p r e s e n t My role is to monitor, assess and evaluate QDF staff, Brand promoters, Beauty advisors uniform, brand and Grooming Standards by conduc@ng regular audits, during shic briefing and throughout working hours to ensure that staffs grooming, their body language and approach are in line with company policy and 5 star grooming standards.

In my ac@ng role as Grooming Officer for 6 months, I was responsible for the team of 12 Grooming Supervisors to help uplic the grooming standards and customer service delivery aspect of the business.

Sales Supervisor - Duty Free Shops At HIA Airport

Q a t a r D u t y F r e e – M a y 2 0 1 4 t o A p r i l 2 0 1 8 My role was to ensuring highest level of Guest service and Guest sa@sfac@on.

· Manage and lead retail staff including cashiers,

promoters, BAs and people working on the shop floor.

· Conduc@ng briefing sessions for the sales staff, making them aware of new targets and objec@ves of the company.

· Meet financial objec@ves by ensuring the team achieves the given targets on @me.

· Coach, Counsel, Mo@vate, Train and discipline the staff.

· Evaluate On the Job performance of the staff.

· Analyzing staff variances occurring on the cash @lls and ini@a@ng correc@ve ac@ons.

· Ensure promo@ons are accurate and merchandised to the brands standards.

· Handle customer ques@ons, complaints and issues. Restaurant & Banquet Manager

A M P M R e s t a u r a n t - 2008 to 2 0 1 4

My role was to ensure the highest standards of food and beverage service.

· Ensuring health & safety, hygiene procedures & food standards are maintained.

· Responsible for training & developing restaurant staff.

· Overseeing client bookings & reserva@ons.

· Dealing with and resolving customer complaints.

· Maximizing all business opportuni@es to drive sales.

· Communica@ng with the kitchen staff to ensure efficient food service.

· Organizing the daily and weekly rosters for the staff.

· Monitoring sales and then genera@ng reports.

C A R E E R S T A T E M E N T

“I feel that my greatest

strengths are first my ability

to provide effec@ve line

management to all the

retail staff who i am

responsible for.

Secondly my skill at

improving efficiency of

retail opera@ons to

maximize sales revenue,

thereby help to ensure that

all sales targets are met.

Thirdly coming up with

new ideas for the

beberment of the

business”

Ahed Nazir

T R A I N I N G C O U R S E S

o LEAP 2 - Qatar Airways

Cer@fied - World Class

Facilitator.

o LEAP 1 - Qatar Airways

Cer@fied - On the Job

Trainer.

o Asser@veness Mabers

o Supervisor Skills

o Coaching & Feedback

o Grooming & Customer

Service Standards

o Body Language

o Avia@on Safety and

Security 2018-2019

o CPR & Basic Life Support

Training

Customer Support Officer – TD Canada Trust Bank

M s o u r c e I n d i a P v t L t d ( a p r o j e c t o f H P I n d i a ) T D C a n a d a T r u s t B a n k 2006 - 2008

I served as a first point of contact for the TD Canada Trust Bank Customers calling from Canada.

· The primary role as a CSO of the team was to handle a team of customer service agents in the call centre floor.

· Respond to a variety of calls from the customer service agents of the bank related to customer requests, approvals and inquiries via the telephone, handling escala@on calls related to bank accounts and credit card issues, Irate customers.

· Promote bank products and services.

Buying Assistant

L o u i s D e m a r W a t c h e s P v t L t d . 2 0 0 6 My role was assis@ng the buyer with the selec@on of the right product mix.

· Wri@ng, placing and tracking purchase orders.

· Nego@a@ng with vendors and building posi@ve, long-term rela@onships

· Preparing compe@@ve retail and pricing strategies.

· Planning, monitoring and maintaining suitable inventory levels.

· Preparing budgets and forecas@ng purchasing trends.

· Compiling reports on product performance and sta@s@cs. E D U C A T I O N

Masters in Journalism and Mass CommunicaEon.

L u c k n o w U n i v e r s i t y

Bachelor of Commerce (B.Com - 3 Years)

M o n a d U n i v e r s i t y, G o v t . o f U P

Advanced Diploma in Computer ApplicaEons (ADCA)

A n i m a t i o n M e d i a I n s t i t u t e

L A N G U A G E T E S T S

IELTS – SCORE 7.5

Interna@onal English Language Tes@ng System.

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