JG

Jonathan Garica

Professional Summary

Dependable with good supply management, recordkeeping and schedule coordination skills dedicated to keeping professionals focused and prepared for daily requirements. Produce business correspondence, detailed reports and useful spreadsheets using diverse software programs and technical skills. Respectful, punctual and hardworking. Articulate Telephone Operator driven to deliver top-notch telephone management services. Organizes work area to promote efficiency and provides superior customer service.

Helpful Telephone Operator adept at providing detailed and correct information to inquiring customers. Skilled in front desk management and call routing. Displays poised and eloquent demeanor to convey positive company image. Knowledgeable and dedicated customer service professional with extensive experience industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Work History

Berklee College Of Music - Student Office Aide

Boston, MA

05/2018 - 07/2019

adfbab@r.postjobfree.com

956-***-****

Rancho Viejo, TX 78575

Skills

Education

Los Fresnos High School

Los Fresnos, TX

High School Diploma

Expected in 05/2022

Berklee College of Music

Boston, MA

BBA: Music Performance

Opened and properly distributed incoming mail to promote quicker response to client inquiries.

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Received incoming calls and paged individuals and departments over PA system.

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Responded to customer inquiries with patience and positivity to establish excellent first impression.

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Performed clerical work such as sorting mail, restocking supplies and typing documents.

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Directed incoming calls to internal personnel and departments, routing to best-qualified department.

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Connected callers with appropriate professional, department or business.

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● Spreadsheet management

● Accounting familiarity

● Staff Management

● Multi-line phone proficiency

● Technical Support

● 60WPM typing speed

● Maintained accurate directory of all personnel and phone extensions. Scheduled and confirmed appointments for both company personnel and visitors.

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Calculated and quoted charges for services such as person-to-person and international calls.

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