Sales Manager

Resume

Objectives:

I would like to work in your esteemed organization whereby the opportunities for growth through effective & efficient management in Administrative, Operations, Corporate, Sales & Marketing, Office or computer related position job.

Work Experience:

Emaan- Silk Bank - Customer Relationship Manager

16th August 2017 to 6th January 2020

Responsibilities:

oMaintaining a Liability portfolio of Rs.60 Million and still growing

oBuild relationships with key employees among customers

oCreate plans to address clients’ business needs

oAdvise clients on creating profitable processes

oSchedule regular meetings with customers to ensure they are satisfied

oAct as point of contact for complaints and escalate issues as appropriate

oHelp sales team up-sell or cross-sell services and products

oEnsure both the company and clients adhere to contract terms

oStudy competition to find new ways to retain customers

oSet sales and revenue targets and work diligently to meet them

oCollaborate with internal teams (e.g. sales, engineers, senior management) to address

Customer’s needs

Yussri General Trading - Business Development Manager

(10th November 2014 till 15 Feb, 2017)

Responsibilities:

oHandling Sales team and generating revenue for company

oDealing with High Net worth clients for bringing new business

oMeeting the team targets assigned to me

oNegotiate and close the business deals with the customers

oMaintain extensive knowledge of current market conditions

Mashreq Bank - Customer Service Officer

(12th August 2010 till October 2014)

Responsibilities:

oTargeting new customers for conventional and Islamic products (Personal Finance, Cover cards, National loans, Auto Finance, Deposits, etc.)

oDealing with HNI & MNC for CASA/deposits & services.

oAchieving sales targets.

oCross selling new products to current Mashreq customers.

oListing new companies.

Emirates Islamic Bank- Customer Service Officer

1st March 2006 till 31st July 2010

Responsibilities:

oAttending customer’s inquiries.

oFacilitating teamwork at the branch and help others when required.

oWatch the general appearance of the lobby, marketing material and stationary material.

oExceed customer expectations by monitoring service delivery among all staff and departments and to ensure that the branch achieves required service performance ratings.

oCoordinate with other departments for all branch activities or system issues.

oEnsure proper filing with complete documentation and maintenance of all documents

oAnnual Target for Credit Cards, Auto Loan, of which 120% was achieved.

oEmirates Islamic Bank: Acting Branch Sales & Service Manager

1st September 2009 till 31st March 2010

Responsibilities:

oEffectively managed the sales & operational activities of the branch.

oExceeded all sales, service and operational goals.

oStrong business development and community involvement skills.

oMaintained 130% of the branch sales and referral goals

oIncreased branch volume by 35%.

Emirates Bank-Retail Business Executive

8th August 2004 till 28th February 2006

Responsibilities:

oAchieve sales target.

oResponsible for selling Loans (UAE Nationals & Expatriates) & credit cards.

oPreparing loan proposals.

oProviding services to existing clients.

oListing new companies ( private & semi-government)

oWork closely in collaboration with all departments.

Academic Qualification

M.B.A - Masters of Business Administration from University of Northern Virginia- USA.

Personal Strengths & Skills

Self-motivated.

Ability to see and grasp opportunities to cross sell other bank products while serving customers.

Ability to handle pressure and difficult customer situations.

A very pleasant and presentable personality.

Ability to establish and carry out interpersonal communication effectively.

Enthusiastic & hard working nature.

Positive thinker & strong believer in creativity.

Personal Information

Name: Farhan Zahid Khan

Date of Birth: 23rd February 1981

Languages: English & Arabic

Mobile: 032*-*******

E-mail: ***********@*******.***

References:

1)Asem Iftikhar, Commissioner Income Tax FBR Karachi

2)Muhammad Islam Ch, Chairman of Islam Medical College, Sialkot.

Contact this candidate