Administrative Assistant Sales
Resume:
Jasmin C. Ruiz
Doha Jadeed, Doha Qatar
***********@*****.***/ ************@*****.***
OBJECTIVE
To obtain a challenging position in a company that will utilize my experience in administrative tasks, procurement, data management, sales, and customer service management.
PROFESSIONAL SUMMARY
Experienced administrative, procurement and customer service executive with client and office management skills, database and inventory handling efficiency, call handling, sales strategy alongside resolution to each customer issues and needs. Key person on integrating manual inventory procedure to system based approach in main campus. Pioneered bank associate in launching sales-in service approach with HSBC Philippines. Has a proven ability to manage key account relationships. Experienced with presenting ideas to senior management in discussions to better internal and external customer experience and providing feedbacks. Assisted and coordinated new hires in policies and procedures of bank process, sales tactics and team building.
PROFESSIONAL EXPERIENCE
Store in-charge / Procurement Staff cum Administrative Assistant October 2014 – 6 September 2020
Pearl School, Al Thumama Doha Qatar
Responsible for procuring items like stationery, office supplies, sanitary and pantry items.
Manage Stores Department in the campus which entails issuance of books, uniforms and supplies to students, faculty and staffs.
Coordinates and liaise with vendors to acquire quality reasonable priced items.
Coordinate with staffs and faculty for any requirement pertains to supplies.
Directly assist our Principal for any administrative duties.
Prepares costing of all saleable items and procured kept in Stores.
Prepares books and notebooks list requirement from Kindergarten to Class IX for each session.
Coordinates and manage staffs for preparing bulk required items every start of the session e.g. books sets from KG to Class IX, notebooks sets, stationery class requirement,
Responsible for Closing of Stocks every fiscal year and consolidation of sales for both campus.
Ensures all required items like stationery, office supplies sanitary and pantry items are available on hand.
Process Executive since 2010 to August 2014
HSBC Philippines
UP Ayala Land Techno Hub Commonwealth, Quezon City Philippines
Receiving inbound and making outbound calls to clients, responsible in continuously providing high quality service to achieve maximum customer satisfaction within the specified Performance Level Agreement (PLA’s)
Increased team performance from October to November in year 2010, with highest offer rate of 27.22%
Responsible for relationship building while resolving customer inquiries in a professional manner
Takes ownership and initiative to complete necessary research and customer follow-up or direct customer to appropriate department for resolution
Consistently achieved individual targets and/or sales goals while maintaining quality and compliance
Helped promote outstanding team performance for the month of January in year 2011, with highest IVR (Voice of the Customer) Rating of 100% and Customer Experience Rating of 93.11%
Overall accounts handled: Telephone Banking for Savings & Current Customers in UK and US, Internet Banking, Credit Card Accounts and International Payments or Foreign Transfer
Customer Support Representative from 2008 to 2010
NCO Group
6th flr. ELJ Communication Center ABS-CBN Compound Mo. Ignacia Ave Quezon City, Philippines
Respond to incoming calls that concern product related problems and concerns by following techniques provided and approved by training
Advice on simple to complex Xbox operations using Microsoft Tools, troubleshoot customer’s issue with connection, setting, console functions & other related issue by following steps specified on the Visual Knowledge Base
Responsible in managing customer concerns from simple application processing, closure, credit increases towards complex issues like payment hold verification and releasing
Constantly exceeded customers’ expectations in providing efficient and quality service
Qualified for service and sales monthly recognitions while stayed with Credit One account
Tele-specialist, from 2007 to 2008
CTI (California Telemarketing Inc.)
5/f JOCFER Bldg., Commonwealth Ave, Quezon City Philippines
Responsible in handling confidential and sensitive client information
Deliver prompt laboratory results of clients to nursing and medical facilities in US
Ensures client concern is attended in timely manner to designated personnel
Exceeded individual training target thus solely and mainly tasked for daily reporting to Senior Management regarding service deliverables
Assigned in preparing and presenting reports of team daily accomplishment
Representative from 2006 to 2007
Aegis People Support
Ayala Avenue cor. Senator Gil Puyat Ave., Makati City Philippines 1200
Efficiently handle incoming calls from clients for booking and travel for Wyndham Hotel and companies
Arranged booking and travel itineraries for clients
Call Center Executive from 2005 to 2006
Human Resource Associate
TRG Philippines, 8th flr Hanston Bldg 20 F Ortigas Jr. Ave., Ortigas Center Pasig City Philippines 1605
Responsible for delivering exceptional customer service to US and Australian clients
Promote and sell products and provide services, information, conduct surveys and collect data from customers
Contributed and recognized as a Member of the Best Team from April to May in the year 2006
Assigned to Human Resource after pilot team dissolved, contacting prospective applicants, maintaining pool of scheduled applicants in daily basis for interviews
Helped in administering examinations to qualified applicants for different positions
Keeps employees 201 files updated, also collaborating with support services department regarding recruitment’s need of materials for job fair campaigns
EDUCATION
New Era University, Central Avenue, Diliman Quezon City Philippines
Graduate of Bachelor of Arts in Mass Communication,
April 2001
SKILLS
Strategic Planning Skills, Relationship Building, Customer Service Management, Good communication Skills, Call Center Services, Call Handling Skills, Telemarketing, MS Office, Clerical Skills, Vendor Negotiation and Supply Purchasing, Operational Activities, Compliance Management, Negotiation Skills, Administrative Skills (Resourcefulness, Detail Oriented, Organizational)
REFERENCES
Available upon request
I hereby declare that all mentioned information listed above are true and correct.
JASMIN CANDILLRUIZ
Contact this candidate