Resume

The best preparation for good work tomorrow is to do good work today. Work hard for what you want because it won't come to you without a fight. You have to be strong and courageous and know that you can do anything you put your mind to. If somebody puts you down or criticizes you, just keep on believing in yourself and turn it into something positive.

Name:- Mrs. Daphney Tavares

Date of Birth:- 7/11/1979

Address:- Gulmohar Bldg.,

B 208 2nd Floor,

Mithaghar Road, Kandarpada

Dahisar- W, Mumbai- 400068

Email Address:- adfb5t@r.postjobfree.com

Contact No.:- 970-***-****

Qualification:-

Completed S.S.C. in June 1997.

Completed H.S.C. in October 1999.

Completed B. A. (Arts) Geography in March 2003.

Work Experience:-

Worked with Mehta Institute as an Office Assistant from June 2003 to March 2005.

Work Discription:-

Taking Care of Student’s overall performance.

Informing about future courses.

Informing Parents about the progress of their Childrens.

Taking Payment .

Preparing bills.

Handling new enquires.

Keeping entries of new enquires. Following up to ensure parent enrole their child for the courses.

Taking special care of NIOS students

Maintaing Excel sheet.

Taking care administrative work of office.

Worked with Mulgaunker Agency as a Sales/Collection Advisor from April 2005 to June 2008.

Work Discription:-

Handling Sales of mobiles, prepaid & post pad plans.

Suggesting plans that would fit customer requirement.

Suggestion of best phone that would satisfy customer requirement.

Explanation of bill.

Taking Payment.

Preparing bill.

Handling verification process.

Maintaing Excel sheet.

Sending reports of work done.

Worked with TCS E-serves (U S process) as a Senior Associate from April 2009 to August 2009.

Work Discription:-

Inbound call taking.

Handling Business Clients.

Blocking of credit cards if unknown activities found.

Unblocking of credit cards.

Verifying transactions.

Upgrading card according to customer usage.

Adding & Deleting employee details for business clients.

Bill explanation.

Changing address, etc.

Reminding of payment due.

Taking payments.

Rerating of interest on card according to situation of clients.

Giving balance transfer option.

Giving new offers to clients with benefits.

Sending out of cards.

Maintaing Excel sheet.

Sending reports of work done.

Worked with IBM Daksh as a Customer Care Executive (U S Process) from October 2009 to September 2010.

Work Discription:-

Handling live acc.

Handling inbound calling.

Blocking & unblocking of debit cards.

Upgrading customer cards.

Bill explanation.

Putting standing instruction of transfer of money.

Taking payment of credit cards.

Giving new offers of Debit card with benefits.

Changing address, etc.

Maintaing Excel sheet.

Sending reports of work done.

Worked with 3 Global (Australian Process) as a Services Customer Relations Advisor from September 2010 to November 2013.

Work Discription:-

Handling customer enquiry.

Suggesting plans which suit customer requirements.

Bill explanation.

Taking bill payment.

Giving out best phone options .

Revising bill if changes done.

Changing address, etc.

Activating sim.

Rerating bills if change of plan.

Maintaing Excel sheet.

Sending reports of work done.

Worked with TCS E-serves (Australian Process) as a Senior Process Associate from November 2013 to July 2014.

Work Discription:-

Handling customer enquiry for land line services.

Coordinating with technicians site manages, ect to work out plan for laying land line connection.

Handling normal land line connection, business land line connection.

Handling broad band connection as well.

Helping booking technician to fix land line connection.

Coordinating with customer to fix appoint for technician visits.

Calling customer on the land line no. to see if having any issue after connection.

Closing the customer file as good connection once services connected.

Maintaing excel sheet.

Sending reports of work done.

Worked with Tech Mahindra (U K Process) Customer Relations Advisor from November2014 to September 2015.

Work Discription:-

Handling Customer Queries

Retaining customer.

Suggesting plans which suit customer requirements.

Bill explanation.

Taking bill payment.

Giving out best phone options .

Revising bill if changes done.

Changing address, etc.

Activating sim.

Rerating bills if change of plan.

Maintaing Excel sheet.

Giving customer special offers.

Sending reports of work done.

Working for Viannte (U S Process) as a Senior Specialist – Operations from November 2015 till date

Work Discription:-

Handling files of Doctors, nurses, etc.

Varifing details of doucments sent by clients.

Perparing profile that fits health plan that is required by Clients.

Based on which doctors, nurses can take part with health plan client serve.

Calling up doctors or credentianiling officer to confirm information sent by them.

Sending out of emails to doctors, nurses, credentianiling officer, etc. to get information to help complete the file.

Maintaing Excel sheet.

Sending reports of work done.

Replying to emails sent by clients, doctors, nurses, etc.

Hobbies:- Singing, Listening to Music, reading books.

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