Customer Service Food Safety
Resume:
Raven Harris
ServSafe certified food and beverage manager with highly proficient customer service and leadership skills looking to join a team and help them win! Gulfport, MS
*****.******@******.***.***
Customer Service is my speciality! I love talking to people and I get a great feeling when I help someone else.
#readytowork
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server
Patio 44 - Gulfport, MS
June 2020 to Present
Food & Beverage Supervisor
IP Casino - Biloxi, MS
February 2020 to March 2020
Food & Beverage Director
PREMIERE CINEMAS - Biloxi, MS
December 2017 to February 2020
Bartender
Golden Nugget - Biloxi, MS
January 2017 to July 2018
I’ve worked as a restaurant bartender for 4 years and also worked as a Casino bartender for almost 3 years
Assistant Unit Manager
KFC - Gulfport, MS
July 2015 to September 2016
Server
Island View Casino Resort - Gulfport, MS
August 2015 to August 2016
Bartender (Seasonal)
Treasure Bay Casino and Hotel - Biloxi, MS
May 2016 to July 2016
Seasonal Pool Bartender
Server/Trainer/Shift Leader
Longhorn Steakhouse - Gulfport, MS
October 2014 to August 2015
Responsibilities
I greet all guests within a timely manner. I meet daily sales goals by selling and upselling menu items. I serve food, beverages and sometimes cocktails to patrons who are of age. I provide friendly customer service to all guests and I have fun doing it! I maintain my area cleanliness and perform all closing duties assigned to me before the end of my shift.
Skills Used
Customer Service
Server (Trainer)/Hostess
TGI Fridays - Gulfport, MS
June 2012 to October 2014
Responsibilities
I greeted all customers within a timely manner, met daily sales goals by selling and upselling menu items. I served food, beverages and cocktails. I processed cash and credit card payments. I also encouraged customers to sign up for our loyalty program. I maintained my area cleanliness and provided excellent customer service to all customers. Accomplishments
My name was mentioned in many customer satisfaction surveys and I had many regular customers that would only let me take care of them. I made many friends and really enjoyed working here. Skills Used
I demonstrated leadership and how to be apart of a team. Customer Service Representative/Receptionist
City of Biloxi Visitors Center - Biloxi, MS
December 2013 to February 2014
I greeted all guests and offered any advice as to how they can best enjoy their stay. I offered directions to attractions, places to eat, and fun things to do for families. I served complimentary coffee to guests and also worked in the gift shop as a cashier. I also set up the ballroom for events such as weddings, receptions, birthday parties, business meetings, family gatherings, etc. I helped keep the place clean and provided excellent customer service and southern hospitality to everyone that walked through the door.
Hostess
Walt Disney World - Orlando, FL
January 2011 to May 2011
I operated the cash register, encouraged customers to apply for company credit card, strived to meet daily sales goals, processed and stocked merchandise and provided excellent customer service to all guests, including children. I received several employee recognition cards for going above and beyond for the guests. I also completed customer service training at Disney University. I was a participant in the Disney College Program, a paid internship for college students. Education
BA in Hospitality Management
University of Southern Mississippi
2008 to 2013
Skills
• Customer Service (5 years)
• I can type 75 wpm. (6 years)
• Waitress
• Restaurant Server
• Waiter
• Mixologist
• Food Service
• Food Service Management
• Restaurant Management
• Upselling
• Food Safety
• Bartending
• Host/Hostess
Certifications and Licenses
ServSafe Food Protection Manager
November 2018 to November 2023
Servsafe Food Safety Instructor/Proctor
October 2018 to November 2023
food handler certificate
Food Handler
Assessments
Restaurant Manager — Highly Proficient
January 2020
Managing restaurant staff and meeting customer expectations. Full results: https://share.indeedassessments.com/ share_to_profile/6a0db5476eae3ec969e58b9a7f22dd4eeed53dc074545cb7 Supervisory Skills: Directing Others — Expert
April 2019
Motivating others through feedback to identify improvements or corrective actions. Full results: https://share.indeedassessments.com/ share_to_profile/6880822ee279c447285a404ce74810d8eed53dc074545cb7 Supervisory Skills: Directing Others — Highly Proficient April 2019
Measures a candidate's ability to motivate the performance of others through feedback to identify improvements or corrective actions.
Full results: https://share.indeedassessments.com/share_to_profile/ d0fe5141bc0781bc9fe84edc0b0ff5f8eed53dc074545cb7
Supervisory Skills: Motivating & Assessing Employees — Proficient April 2020
Motivating others to achieve objectives and identifying improvements or corrective actions. Full results: https://share.indeedassessments.com/ share_to_profile/526aed8700af8676fe845bae9caad002eed53dc074545cb7 Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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