Ahmad Hayatleh

519-***-**** • adfb5g@r.postjobfree.com

Services Sales Manager

Services Sales Manager for the last 8 years

Responsible for generating over $3 million in new business over past 5 years at current employer, with a track record of outstanding sales results and awards at previous employers. Able to drive relationships with Vendors, Partners, Distributors, & Clients. and identify solutions to satisfy client needs while furthering the company's presence and brand.

Lead Generation Account Management New Business Development Team Management Coaching Solution Designing

Product Awareness CRM Systems Relationship Management Cloud Computing Security System Consulting

Professional Experience

Rogers Communication Moncton-NB 2019 – Present

www.rogers.com

Technical Support Specialist.

Rogers Communication is one of two service providers in Canada with more than 26,000 employees, and

$14 Billion revenue.

Highlighted Accomplishments:

• Monitoring Current contracts and upselling services.

• Providing technical support to end-users on all related core services issues.

• Troubleshoot, fix, report & escalate outages/ problems, and issues to higher technical tier.

• Up-sell customers’ packages/ services.

• configuring Rogers Services, application & products remotely for Rogers’ Customers.

• Meeting the OTE/ QA targets.

• educating end users on how to use/ connect/ configure Rogers’ services and/or third-party aiding services.

• Coaching the new comers.

Alpha Data L.L.C Abu Dhabi- UAE 2011 – Present

www.alpha.ae

Services Sales Manager

Alpha Data is a leading system integrator in the Middle East. Established in 1981, the company has evolved from an initial team of just two employees to a 1000+-strong workforce building ICT infrastructure solutions for thousands of organizations with a revenue of $ 1.5 B. Highlighted Accomplishments:

• Territory, Account & prospects leadership and Management

• Planning Prospects and Accounts for annual and quarterly reveniue.

• Achieving 125% of the target for the FY 2017 -2018 in revenue and 120% in GP, and 120, 102 % respectively for the FY 2017

• Increasing the company footprint by 20% by hunting for new accounts.

• Rehabilitating 20 idle major accounts

• Maximizing the outcome of the current major accounts

• Orienting the sales plan to fit the company goals

• Increasing the number of partnerships and allies

• Setting marketing, sales, and head count plans to maximize the ROI of the year New Horizons CLC Abu Dhabi- UAE 2009-2011

www.newhorizons.com

The first Computer Training Institution in Abu Dhabi, with history goes back to 1990s. A part of the international New Horizons in USA.

Regional Sales Representative

Highlighted Accomplishments:

• Targeting new customers

• Reaching a total of 300 accounts (50 active

• Achieving the target every year

• Preparing for the courses

• Setting annual training plans for corporates

• Marketing some new to the region courses

• Engineering training contracts. Building a database of the instructors (outsourced). PC Brothers Dubai- UAE 2006-2009

Www.pc-int.com

Part of PC International, the only distributor for LG & Fujitsu Siemens computers and laptops. Merchandiser Manager

• Planning the physical distribution of the promoters.

• Understanding the need of the customer to put the right person in the right place.

• Overachieving the target every week.

• Managing more than 10 retail stores in Abu Dhabi alone.

• Pushing to get the eye-level display in all outlets.

• Achieving more than 4M monthly invoicing.

• Achieving more than 4M in Gitex week alone.

• Review applications, perform interviews, and recommend candidates to the sales director.

• Prepare and deliver performance reviews to the team in partnership with the store manager. Damascus Government Damascus- Syria 2003-2006

Help Desk Specialist

• Install and perform minor repairs to hardware, software, and peripheral equipment, following design or installation specifications.

• Set up equipment for employee use, performing or ensuring proper installation of cable, operating systems, and appropriate software.

• Maintain record of daily data communication transactions, problems and remedial action taken, and installation activities.

• Confer with staff, users, and management to establish requirements for new systems or modifications.

• Develop training materials and procedures, and/or train users in the proper use of hardware and software.

• Refer major hardware or software problems or defective products to vendors or technicians for service.

• Participating in bidding committees and scoring new bids. Education

Jaipur National University 2018

Master’s in Business Administration- IT

Nixon University 2014

B.S., Computer Engineering,

Damascus Training Center 2003

(Two Years Diploma)Computer Applications and Electronic Control,

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