Sales Manager

Patti Beckett

*** ********* ******, ****** *******, GA, 30127 * 1-770-***-**** * *************@*****.***

CAREER OBJECTIVE

Results-oriented professional with 12.5+ years of experience and a proven knowledge of client relations and hiring, training & coaching negotiations. Aiming to leverage my skills to successfully fill the Talent Recruiter role at your company.

EXPERIENCE

SEPHORA INSIDE JCPENNEY, Hiram, GA

General Manager, Dec 2013 - Present

•Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.

•Manage staff, preparing work schedules and assigning specific duties.

•Resolve customer complaints regarding sales and service.

•Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

•Review operational records and reports to project sales and determine profitability.

•Responsible for full cycle recruitment. Training and development and performance management.

Sales Training and Development Specialist, Jan 2012 - Dec 2013

•Monitor, evaluate, or record training activities or program effectiveness.

•Offer specific training programs to help workers maintain or improve job skills.

•Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors, or customer representatives.

•Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials.

Department Manager, Jan 2011 - Jan 2012

•Plan and direct staffing, training, and performance evaluations to develop and control sales and service programs.

•Review operational records and reports to project sales and determine profitability.

•Resolve customer complaints regarding sales and service.

Beauty Advisor, Aug 2010 - Jan 2011

•Greet customers and ascertain what each customer wants or needs.

•Describe merchandise and explain use, operation, and care of merchandise to customers.

•Compute sales prices, total purchases and receive and process cash or credit payment.

•Recommend, select, and help locate or obtain merchandise based on customer needs and desires.

RASMUS REAL ESTATE GROUP, Marietta, Ga

Listings Coordinator, Oct 2007 - Jan 2010

•Operate office equipment such as fax machines, copiers, and phone systems, and use computers for spreadsheet, word processing, database management, and other applications.

•Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.

•Set up and maintain paper and electronic filing systems for records, correspondence, and other material.

EDUCATION

KENNESAW STATE UNIVERSITY

Kennesaw, GA

Master of Arts (M.A.) Professional Writing (May 2010)

ADDITIONAL SKILLS

•Microsoft

•Power Point

REFERENCES

References available upon request

Contact this candidate