Service Representative Customer
Resume:
Catrina Westbrooks
Tampa, FL 33613
Work Experience:
Direct Support Professional
**/**** ** ******* – Life Concepts/Quest Inc.
• Provide direct care to those with intellectual and developmental disabilities.
• Perform home management functions, personal care tasks and medical monitoring for patients.
• Responsible for meal planning, including preparing and serving meals.
• Foster positive relationships between caretakers and individuals served.
• Report changes in client’s condition or family matters to supervisors.
Administrative Assistant/Receptionist
02/2018 to 03/2020 - Life Concepts/Quest Inc.
• Managed and distributed information within the office.
• Maintained records and files, answered phones, wrote, forwarded and circulated memos.
• Sent and received correspondence, as well as greeted clients and customers.
Customer Service Representative
11/2016 to 12/2017 – Teco Energy
• Received inbound calls from potential, existing and former residential customers.
• Provided customer service to commercial customers regarding new service, billing and payments.
• Solved all inquiries regarding services and electric outages in a professional manner.
• Answered billing questions.
• Scheduled Gas and Electric appointments.
• Created a positive experience for customers by means of proactive listening.
• SAP Experience.
Customer Service /Collection Representative
08/2015 to 11/2016 - Manpower Group/ Merchants Association Collection Division
• Managed inbound/outbound calls and provided customer service.
Hillsborough County Clerk of Circuit Courts
12/2014 to 03/2015 - Manpower Group (Civil/Juvenile Department)
• Prepared Civil/Juvenile Cases.
• QC1/ QC3 (Quality Control), scanned files and records.
• CRIBS Spread Sheet confirming accurate data for each file.
• Odyssey Program (Deleting duplicate information from the system).
• EFILE (Transferring paper documents into the computer system).
Customer Service Representative
02/2014 to 04/2014 - Manpower Group/Felony Department
• Scanned and filed important documents to be read and understood by judges
• Retrieved and delivered case files for upcoming court appearances
• Received incoming calls and transferred call to proper personnel
Customer Service Representative/Prep Server
08/2012 – 08/2013 - Sodexho Food Service LLC
• Prepared and cooked food.
• Served customers.
• Stocked new shipments.
Customer Service Representative
08/2010 to 09/2011 - Safe Streets USA
• Assisted with organizing installation dates for customers.
• Provided customer service to redirect inbound and outbound calls.
• Performed cold calling sales.
Customer Service Representative
02/2009 to 08/2009 - P&B Capital Group LLC
• Received inbound calls and placed outbound calls
• Performed collections in order to resolve delinquent credit card accounts
Customer Service Representative
09/2005 to 01/2009 - I.C Systems Collection Agency
• Performed collections on delinquent Dell and HSBC accounts
• Established payment plans to assist customers
Customer Service Representative
10/2002 to 9/2005 - NCO Financial System, Inc.
• Performed collections and customer service on delinquent Dell accounts
• Received inbound and performed outbound calls to establish payment plans for customer
Education:
High School Diploma (H.B. Henry Plant High School - Tampa, FL)
Skills:
• Customer Service
• Microsoft Office (Outlook, Word, Excel)
• Micro Edge
• Odyssey
• ADP
• Centrex Telephone System
• Jabber Telephone System
• Empower Web system
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