Catrina Westbrooks

**** ****** **** *****, #***

Tampa, FL 33613

813-***-****

Work Experience:

Direct Support Professional

**/**** ** ******* – Life Concepts/Quest Inc.

• Provide direct care to those with intellectual and developmental disabilities.

• Perform home management functions, personal care tasks and medical monitoring for patients.

• Responsible for meal planning, including preparing and serving meals.

• Foster positive relationships between caretakers and individuals served.

• Report changes in client’s condition or family matters to supervisors.

Administrative Assistant/Receptionist

02/2018 to 03/2020 - Life Concepts/Quest Inc.

• Managed and distributed information within the office.

• Maintained records and files, answered phones, wrote, forwarded and circulated memos.

• Sent and received correspondence, as well as greeted clients and customers.

Customer Service Representative

11/2016 to 12/2017 – Teco Energy

• Received inbound calls from potential, existing and former residential customers.

• Provided customer service to commercial customers regarding new service, billing and payments.

• Solved all inquiries regarding services and electric outages in a professional manner.

• Answered billing questions.

• Scheduled Gas and Electric appointments.

• Created a positive experience for customers by means of proactive listening.

• SAP Experience.

Customer Service /Collection Representative

08/2015 to 11/2016 - Manpower Group/ Merchants Association Collection Division

• Managed inbound/outbound calls and provided customer service.

Hillsborough County Clerk of Circuit Courts

12/2014 to 03/2015 - Manpower Group (Civil/Juvenile Department)

• Prepared Civil/Juvenile Cases.

• QC1/ QC3 (Quality Control), scanned files and records.

• CRIBS Spread Sheet confirming accurate data for each file.

• Odyssey Program (Deleting duplicate information from the system).

• EFILE (Transferring paper documents into the computer system).

Customer Service Representative

02/2014 to 04/2014 - Manpower Group/Felony Department

• Scanned and filed important documents to be read and understood by judges

• Retrieved and delivered case files for upcoming court appearances

• Received incoming calls and transferred call to proper personnel

Customer Service Representative/Prep Server

08/2012 – 08/2013 - Sodexho Food Service LLC

• Prepared and cooked food.

• Served customers.

• Stocked new shipments.

Customer Service Representative

08/2010 to 09/2011 - Safe Streets USA

• Assisted with organizing installation dates for customers.

• Provided customer service to redirect inbound and outbound calls.

• Performed cold calling sales.

Customer Service Representative

02/2009 to 08/2009 - P&B Capital Group LLC

• Received inbound calls and placed outbound calls

• Performed collections in order to resolve delinquent credit card accounts

Customer Service Representative

09/2005 to 01/2009 - I.C Systems Collection Agency

• Performed collections on delinquent Dell and HSBC accounts

• Established payment plans to assist customers

Customer Service Representative

10/2002 to 9/2005 - NCO Financial System, Inc.

• Performed collections and customer service on delinquent Dell accounts

• Received inbound and performed outbound calls to establish payment plans for customer

Education:

High School Diploma (H.B. Henry Plant High School - Tampa, FL)

Skills:

• Customer Service

• Microsoft Office (Outlook, Word, Excel)

• Micro Edge

• Odyssey

• ADP

• Centrex Telephone System

• Jabber Telephone System

• Empower Web system

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