Social Media Administrative Assistant
Resume:
Caroline Declercq
*******************@*****.***
Tel: 1-236-***-****
LinkedIn : https://www.linkedin.com/in/caroline-declercq-303624193/ WORK HISTORY
February 20- Present TELUS, Burnaby, British Columbia, Canada Data Administrator
- Validates sales order data, confirming product and book services/installations
- Communicates with customers directly for order details and agreements
- Identifies systems and process opportunities to create efficiency, reduce customer effort and reduce Sales effort
- Builds relationships with downstream support teams
- Develops a relationship with sales and sales leaders to foster strong communication on order and service flows
- Provides translation/interpretation services in French to customers when required
- Assess credit check for the customers when required June 19 – January 20 Best Buy Inc, Burnaby, British Columbia, Canada Bilingual Customer Experience Coordinator
- Answers and follow up on customer’s questions and complaints (telephone and email)
- Adds & updates customer information in the database
- Assists in decisions related to goodwill cases to a pre-determined limit.
- Manages the returns through an Excel spreadsheet
- Coordinates complex deliveries and picks up working closely with the Logistic Team
- Translation projects: Translate from English to French the Standard operating procedure and standard customer templates
- Develops and revises when required the Standard Operation Procedures Sept 18- April 19 New York Institute of Technology, Vancouver, Canada Academic Support Coordinator
- Organizes, develops, and manages student engagement events such as campus life activities and new student orientations
- Coordinates communications to new students with recruitment, admissions, and marketing team
- Selects, hires, trains and manages Student assistants
- Manages the registration process for off campus student activities
- Answers students’ queries regards medical insurance, accommodation, transportation
- Orders promotional items, books venues and transport, catering
- Publishes and proofreads off campus activities blogposts through CMS
- Creates and develops training documentation for student assistants
- Answer all incoming calls and handle callers’ inquiries
- Greet, assist and direct professors, students, visitors and the general public
- Help with scheduling appointments, maintain calendar
- Pick up and deliver mails
- Assist in the planning and preparation of meetings, conferences May – Sept 18 Prince of Whales, Vancouver, Canada
Guest Services Agent
- Responds politely and professionally to all customer inquiries and complaints
- Sales whale watching tours and merchandising products
- Delivers in a professional but friendly manner important tour information Nov 2017-April 18 AC Tours, London, United Kingdom Travel Coordinator
- Supports corporate as well as small group travel reservations.
- Ensures to confirm availability plus convey tentative itinerary to respective traveler for approval.
- Confirms reservations, distributes tickets along with confirmations to traveler.
- Researches on optimal travel alternatives.
- Coordinates and implements every aspects of travel arrangements for the customer
- Collects information from travel agent and hotels vendors
- Resolves organization travel related technical conflicts. Feb-Sept 17 Tourism Holding Ltd, Auckland, New Zealand Booking Coordinator
- Supports travel reservations.
- Ensures to confirm availability plus convey tentative itinerary to respective traveler for approval.
- Confirms reservations, distributes tickets along with confirmations to traveler.
- Researches on optimal travel alternatives.
- Coordinates and implement every aspects of travel arrangements for the customer
- Collects information from travel agent and hotels vendors
- Resolves organization travel related technical conflicts.
- Provides translation/interpretation in French-German for customers when required May 16 -Jan 2017 Accordo, Auckland, New Zealand
Licenses Compliance Coordinator
- Calling international customers to introduce and coordinate the Microsoft licenses engagement process
- Helping with licensing and compliance related questions to the customers
- Update the customer’s information into the customer’s database
- Translates French Canadian customer’s emails/queries into English
- Translation project: Responsible for the translation from French to English of the training documentation
Aug 14-Jan 16 Expedia, London, United Kingdom
Digital Content Coordinator
- Executes and coordinates production tasks e.g. building, updating, maintaining, localizing merchandising pages and creative assets.
- Proofreads and copy edits when required the French merchandising content
- Translation task: Translates marketing content from English to French and French to English
- Outsources and select images in collaboration with the Digital Design team
- Follows pre-defined processes for the translation of content, as required
- Liaises with internal teams (Digital Designer and Merchandisers) on content requirements
- Translation project: Translates and documents into English internal training Standard Operating Procedures
Jan-May 2014 Shopstyle by Popsugar, London, England Digital Content Coordinator/Editor
- Executes and coordinate production tasks e.g. building, updating, maintaining, localizing merchandising pages and creative assets.
- Proofreads and copy edits when required the French merchandising content
- Outsources and select images in collaboration with the Digital Design team
- Translation project: Translates marketing content from English to French and French to English
- Liaises with affiliate vendors through emails and calls on promotional content
- Liaises with internal teams on content requirements ensuring that product content is relevant for the sales channel while meeting brand guidelines
- Coordinating the weekly fashion Editorial columns working closely with the Editorial team October 13 – Dec 13 Hotelscape, Berlin, Germany
Junior Marketing Assistant
- Executes and coordinate production tasks e.g. building, updating, maintaining, localizing the website pages and creative assets through a content management system
- Outsources and select images for the website
- Implements a social media strategy to increase awareness of the services offered
- Works on the implementation of a newsletter strategy (‘List Building’)
- Attends hospitality training seminars when required May - Sept 13 Batimco, Millonfosse, France
Administrative Assistant
- Answer and direct phone calls
- Organize and schedule appointments
- Write and distribute email, correspondence memos, letters, faxes and forms
- Develop and maintain a filing system
- Pick up and deliver mails
Oct 11- Apr 12 Club Med, Frankfurt, Germany
Digital Content Coordinator/Editor
- Maintains and publishes all website content in German using a Content Management System
- Proofreads and copy edits the French product sheets
- Writes daily social media posts in German
- Outsources and edits using Gimp creative assets taken from Getty Images
- Assists the Online Marketing Manager in the video content editing of Club Med’s YouTube channel (review the quality, length, background music of the videos)
- Translates from German into French the communication/ marketing materials June-Sept 11 Living Colors, Mriehel, Malta
Sales and Administrative Intern
- Prepares sales orders for the Administrative and Accounting department
- Assures quality control of the products before delivery
- Enters in the database the customer’s contact details for the daily deliveries
- Submits and reconciles expense reports
- Worked on the conception of a children short story from scratch June- Sept 2010 Hotel Rotes Kreuz, Arbon, Switzerland Waitress
- Provides excellent customer service to ensure satisfaction.
- Takes customer orders and delivering food and beverages
- Ensure full payments of the orders
June-Aug 2009 Thistle Hotel, London, England
Administrative Assistant (Internship)
- Answer and direct phone calls
- Organize and schedule appointments
- Write and distribute email, correspondence memos, letters, faxes and forms
- Develop and maintain a filing system
EDUCATION
2008-2011: Foreign Languages Bachelor’s degree, ESTICE, Lille, France with Honors – B Grade HOBBIES
Literature, Wellness, Travelling, Outdoor activities LANGUAGES PROFICIENCY
English: Fluent IELTS General Training: 7,5/9
German: Fluent
French: Fluent TEF: C1 on each level
Spanish: Beginner
SOFTWARES
Proficiency in the Microsoft Suite
Newsletter System: Mail chimp
Salesforce
Jira/Confluence
Adobe Indesign, Photoshop
Microsoft Access – SharePoint
Knowledge of different internal Content Management Systems used during my different work experiences
Translation Software: SDL Trados Studio 2019
Previously used Hoot suite to manage the social media postings schedule Dreamweaver – Basis knowledge
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