Digital Marketing Customer Service

ACADEMIC

QUALIFICATION

B.Sc - Marine Sciences (Fisheries)

University of Lagos.

2018.

• Creative personnel with over 2 years of proven success in executing a full range of administrative and educational operations and activities.

• Proficient at creating and implementing strategies to develop and expand revenue, sales, and productivity.

• Ability to thrive in a fast-paced and high activity business environment, while maintaining an emphasis on the highest quality of customer service.

• Competent at meeting deadlines while executing tasks in administration, business development, sales, marketing, secretarial, etc. CORE STREGNTHS

• Project Coordination

• Cost Control & Budgeting

• Relationship Building

• Team Development

• Digital Marketing

• Peoples Management

• Strategic Planning

• Business Development

• Administrative Support

CAREER SUMMARY

Lagos State, Nigeria.

(081) 6131 -5421

*********@*****.***

Secretary 2C Entertainment, Enugu.

1. Managed and coordinated office reception to ensure smooth operations. 2. Maintained files and documents for audit and compliance purpose. 3. Executed secretarial workflow and managed performance engagement to increase productivity.

SPECIALIZATION

Business Development

Customer Service

Administration

Jan - Nov 2016.

CAREER TRACK (WORK HISTORY)

Educator Polland Home School, Lagos.

Jan - Dec 2013.

ACADEMIC

QUALIFICATION

HND - Insurance (Upper Credit)

Institute of Management & Tech.

2018.

CORE STRENGTHS

• Project Coordination

• Cost Control & Budgeting

• Relationship Building

• People’s Management

• Marketing Tactics

• Secretarial Support

• Sales Strategies

• Administrative Support

• Event Mgt & Decoration

IBEH FAUSTINA

H.D.

ADMINISTRATION BUSINESS INSURANCE CUSTOMER SERVICE EVENT MANAGEMENT 1. Improved students creative skills and learning motivation by 40% to the learning standard.

2. Developed various tutorial programs that improved students by 30% and enhanced their learning style by 35%.

3. Utilized curricula that reflected diverse academic students background. Educator Future Wealth Children School, Lagos.

Mar - Dec 2012.

1. Planned and implemented program of study that met with the students needs, interest and abilities, which led to improved performance by 20%. 2. Pioneered new initiatives that drove interest in assigned subject through weekly sessions and revisions.

PROFICIENCY

PROFESSIONAL SKILLS

Interpersonal

Management

Customer Relations

Ms Office

Planning & Organizing

Problem Solving

• Ability to multi-task in a fast paces environment.

• Remarkable ability to demonstrate leadership, interpersonal skills, communications, and analytic methods.

• Effectiveness is dependent upon the ability to demonstrate leadership in driving business outcomes with focus on the customer experience.

• Proficient in Microsoft Office package.

• Extreme ability to recognize and execute selling opportunities.

• Good understanding of all aspects of Treating Customers Fairly and other relevant legislation.

• Ability to plan, organize, and coordinate project activities till closure..

• Exceptional experience in understanding of administrative, financial, and general management.

• Immense ability to organise and meet priorities before deadlines.

• Strong problem solving, analytical and conflict resolution skills

• Business level English speaking and writing with strong communication skills.

• Result oriented, with structured, organized, methodical planning skills.

• Strong analytical skills required, including a thorough understanding of how to interpret customer business needs and translate them into report requirements.

• Strong interpersonal skills in order to prioritize, focus, and collaborate with end-users and project teams to facilitate data interpretation.

• Demonstrated critical thinking and structured problem solving skills, especially in translating business questions into structured analyses.

• Knowledge on leveraging consumer insights to drive to better briefs and stronger work.

Innovative & Initiative

Negotiation

Time Management

Research

Teamwork

TRAININGS

Universal Mandatory AFRIHub International ICT Centre. 2015. Event Management & Decoration Dajaru Events. 2011.

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