Guest Experience Specialist

Shawntel Courtney

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Professional Experience:

Guest Experience Specialist

Sonder Inc.

Identify guest needs, clarify information, research issues, and provide solutions in each interaction, stay updated on Sonder’s services and policies, assist other agents with complicated situations, document all interactions with detail and precision, build relationships and engage customers by going the extra mile. Administrative Assistant

Sonder Bookkeeping

Provide support to staff, update confidential information, develop standard employee procedures, assist the CEO in creating new company services and programs, manage company’s administrative requirements. Assistant Teacher

Primrose School of Erie at Vista Ridge

Develop creative lesson plans, collaborate with teachers to monitor and document the progress of each child, promote learning and development, communicate with parents about their child’s interactions. Digital Publishing Intern: Editorial Operations

ABC-Clio

Update database facts and figures, upload and create abstracts for primary source documents, edit content for biases and to reflect company’s voice, archive copyright registration and published manuscripts. Managing Editor

The Racquette

Lead editor meetings, act as a liaison between staff and the Editor-in-Chief, negotiate with advertising, printing, and publishing companies, contact page editors for progress updates, create an easily accessible filing archive, edit content for length, clarity, and voice.

Editorial Assistant

Digital Mitford: The Mary Russell Mitford Archive

TEI XML coding, transcribe 19th century handwriting, translate words and phrases from French, research and write scholarly footnotes, practice advanced bibliographical research. Dispatcher

State University of New York at Potsdam: July 2016 - December 2017 Create detailed logs of calls and incidents, organize officer’s calendar of events, act as a liaison between the police and university staff, communicate with emergency services as needed. Education:

State University of New York at Potsdam

Bachelor of Arts with Honors Magna Cum Laude

Major: English Literature Minor: Professional Writing Additional Skills and Knowledge:

- InDesign - Data Research - Digital Content Writing

- XML, HTML, CSS Coding - Quickbooks Online - Copy Editing

- Chicago, AP, and MLA - Intermediate French - Project Management References:

Jared Barnes Lisa Wilson Kelley Krebs

Sonder SUNY Potsdam Sonder

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