Skyler Lyn Resvick

MOTIVATED BUSINESS PROFESSIONAL

612-***-**** adfawm@r.postjobfree.com linkedin.com/in/skylerresvick Burnsville, MN

Expertise

Operations Management

Team Leadership & Mentoring

Performance Mangement

Training Facilitation

Process Improvement

Workforce Management

Project Management

Corporate Compliance

Skilled In

Microsoft Word

Microsoft Excel

Microsoft Powerpoint

Kronos

Tableau

InfoPath

EPIC

Enterprise

Education

Bachelors Degree in Business

Management

Metropolitan State University

Undergrad in Biology

University of Iowa

Six-Sigma Yellow Belt

Certification

University of St. Thomas

Profile

I am a professional, self-motivated manager with a solid understanding of managing large teams within high stress environments. Over 10 years of experience within healthcare; Clinical and Pharmacy Benefit Management (PBM), Specialty Pharmacy Operations, serving patients, clients, and members through strong leadership skills.

I am a passionate and highly motivated business professional with strong communication and leadership skills. I provide exceptional customer service and top-quality deliverables. I have a long suit in establishing valuable interpersonal relationships and excel at creating a cohesive, team-building environment. I am confident in my ability to meet the needs of my team members and clients in a professional, organized, and efficient manner.

Professional Experience

Prime Therapeutics, Twin Cities, MN June 2014 - Present Prime Therapeutics is committed to helping people get the medicine they need to feel better and live well. This mission fuels their passion and drives every decision they make.

Manager of Operations, Medicare D Clinical Review

Prime Therapeutics / Mendota Heights, MN / 2016 - Current

• Oversee all aspects of the Medicare D Clinical Operations team including supervisors, leads, pharmacy technicians, paper claim specialists, leads, clinical review assistants, and concurrent quality specialists

• Facilitated supervisory training for departmental team leaders and supervisors.

• Provide project management and support to ensure continued efficiencies and improvements are developed and implemented

• Provide strategic vision and leadership that encourages team member development and high levels of engagement among all roles while aligning with departmental and corporate goals and initiatives

• Develop and maintain interdepartmental relationships throughout all levels of the organization to ensure quicker resolution to escalated issues and gain support for strategic initiatives

• Establish and adhere to operational budgets and manage to cost per case targets.

• Collaborated with various internal and external teams to ensure compliance with regulations and client contracts

Professional Experience (Continued)

Supervisors of Operations, Medicare D Clinical Review Prime Therapeutics / Mendota Heights, MN / 2014 – 2016

• Supervised a team of pharmacy technicians to ensure service, quality and production levels were achieved and maintained

• Successfully have overseen teams, upwards of 40 staff members, that have held a variety of roles and responsibilities.

• Monitor client specific quality and turnaround time standards, oversee implementation of new clients and clinical programs, facilitate standard operating procedures and interact with cross functional departments to address client specific issues.

• Staff development through one on one coaching, follow up and individual attention.

• Held individuals accountable to quality, production and cultural expectations

• Identified efficiency gains within the team and submitted recommendations for change

• Implemented process improvements to increase efficiency and engagement

• Provided project oversight and support as an operational leader and subject matter expert.

Fairview Pharmacy Services, Twin Cities, MN June 2014 - Present Fairview Health Services is an award-winning, nonprofit, integrated health system providing exceptional health care across the full spectrum of health care services. Fairview is driven to heal, discover, and educate for longer, healthier lives. Patient Financial Advocate Supervisor, Specialty Pharmacy Fairview Pharmacy Services / Minneapolis, MN / 2008 - 2014

• Oversee a team of professional patient financial advocate that investigate and resolve patient concerns while working proactively to provide comprehensive medical and pharmaceutical benefit planning and financial advocacy.

• Led the team to implement changes that align with priorities, plans and goals of the department and organization.

• Creating and implementing process and documentation for on boarding new staff, which has been carried over to other lines of business.

• Identified gaps or lack of consistent directives and remediated with proper workflows and tools.

• Collaborating with peers and other departments to network and address opportunities appropriately.

• Support to peers and management teams to provide advice, direction or input

+123-***-**** adfawm@r.postjobfree.com linkedin.com/in/hillaryclinton Chappaqua, NY

Volunteer

Leadership

Member

Rare Disease Network (RAN)

2017 - Current

Fundraiser

Children's Miracle Network

2010

Leukemia & Lymphomia Soceity

2014

Volunteer

Second Harvest Food Shelf

2007 – Current

Gift of Life Transplant House

2017

Annimal Humane Society of MN

2005 – 2007

References

Available upon request

Skyler Lyn Resvick

MOTIVATED BUSINESS PROFESSIONAL

612-***-**** adfawm@r.postjobfree.com linkedin.com/in/skylerresvick Burnsville, MN

THE MOST

RELIABLE WAY TO

PREDICT THE

FUTURE IS TO

CREATE IT

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