Pavan Doddamane K
***************@*****.*** +91-907*******
https://www.linkedin.com/in/pavan-doddamane-k-74ab3981/
Summary
* ***** ** ************ ** Experience in MAC, JAMF and Windows Support.
• Experienced In JAMF, Active Directory, SharePoint, Application Support, troubleshooting,
Anti- virus and other security/utility software.
• Experienced in Data Encryption, Decryption and Data Protection (Cedant /Dell Data Protection).
• Working Experience on Jira, Service-Now, O365 and Microsoft Azure
• Excellent escalation management/ customer handling skills
• Strong vendor management skill
Looking forward for a platform where my skills will yield profitable result to
Experience
Cisco Systems India Pvt Ltd (2018 – till date): Mac L3 Engineer
Payroll Zensar
• Good knowledge to work on Mac OS Mojave 10.10 to 10.15
• Daily handling 5-15 Tickets of especially Mac issues
• Good knowledge of File Vault Encryption and troubleshooting
• In Mac Domain join and issues
• Setup MAC Firmware password
• Configuration One Drive, User Data Backup
• Installed software such as works, Office for Mac, Adobe Photoshop, Xerox Printer drivers, and more on Apple Technologies as a member of the setup team
• Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walk through
• Repair of Mac OS
• Re-Image of all Mac PC
• Configure MacBook for ready to deploy
• User Login issue in Mac
• Key-chains issue troubleshooting
• Performed basic troubleshooting procedures on iOS devices and MAC OS Computers
• Certificate install and Un-install
• Build customer relations through accurate resolutions and simple explanations to complex software and hardware issue
• Account Lockout issue
• User account password reset
• Software Un-install and Re-install
• Good knowledge to provide support on iPhone, iPad, iPod, Apple Watch, Airplay, Screen Mirroring
• Good knowledge to handle Users Mac machines on JAMF PRO and CASPER Server
• MacBook/iMac configuration by DEP
• Mac OS related issue, Wi-Fi issue
• All lines of Apple hardware including Apple TV
• Troubleshoot all hardware, software, or OS problems on the Mac
• Printer Setups - Responsible for daily functionality and print queues printers for all locations, including PC
• A broad understanding of computer hardware (Mac and PC) and software -including installation, configuration, management, diagnostics, and support
• Delivered exceptional customer service while maintaining a high degree of professionalism
• Cisco AnyConnect.
• Cisco WebEx.
• Office for Mac 2016, 2011 and O365
Mac L3 Engineer
Time Analytics and Shared Services Pvt.Ltd ( 2016 -2018 )
System Engineer
CSS Corp (2015 - 2016)
Minacs (Apple India)
Technical support Engineer ( 2014- Jun 2015 )
Education
2013, Sri Dharamshala Manjunatheshwara College of Engineering and Technology, Dharwad - Karnataka
B.E in Information Science and Engineering – CGPA- 6.59
2009, Government Pre-University College, Sagar– Karnataka
Skills
Programming Languages: C, Basic Linux.
Tools Used: JAMF Casper, SCCM, Active Directory, Google apps, Microsoft azure, VM horizon client iLog, citrix receiver, Jira,,MS Office, ServiceNow.
Operating system: Mac OSX, Ubuntu, Windows
Certifications
JAMF 100 Certified
Apple Certified by Minacs
Declaration:
I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.
Date :
Place : ( Pavan Doddamane K )