Pavan Doddamane K

adfatm@r.postjobfree.com +91-907*******

https://www.linkedin.com/in/pavan-doddamane-k-74ab3981/

Summary

* ***** ** ************ ** Experience in MAC, JAMF and Windows Support.

• Experienced In JAMF, Active Directory, SharePoint, Application Support, troubleshooting,

Anti- virus and other security/utility software.

• Experienced in Data Encryption, Decryption and Data Protection (Cedant /Dell Data Protection).

• Working Experience on Jira, Service-Now, O365 and Microsoft Azure

• Excellent escalation management/ customer handling skills

• Strong vendor management skill

Looking forward for a platform where my skills will yield profitable result to

Experience

Cisco Systems India Pvt Ltd (2018 – till date): Mac L3 Engineer

Payroll Zensar

• Good knowledge to work on Mac OS Mojave 10.10 to 10.15

• Daily handling 5-15 Tickets of especially Mac issues

• Good knowledge of File Vault Encryption and troubleshooting

• In Mac Domain join and issues

• Setup MAC Firmware password

• Configuration One Drive, User Data Backup

• Installed software such as works, Office for Mac, Adobe Photoshop, Xerox Printer drivers, and more on Apple Technologies as a member of the setup team

• Provided concrete customer service and support of all standard Apple applications and hardware including hardware resets, password resets/setup, account setups, iTunes and App Store walk through

• Repair of Mac OS

• Re-Image of all Mac PC

• Configure MacBook for ready to deploy

• User Login issue in Mac

• Key-chains issue troubleshooting

• Performed basic troubleshooting procedures on iOS devices and MAC OS Computers

• Certificate install and Un-install

• Build customer relations through accurate resolutions and simple explanations to complex software and hardware issue

• Account Lockout issue

• User account password reset

• Software Un-install and Re-install

• Good knowledge to provide support on iPhone, iPad, iPod, Apple Watch, Airplay, Screen Mirroring

• Good knowledge to handle Users Mac machines on JAMF PRO and CASPER Server

• MacBook/iMac configuration by DEP

• Mac OS related issue, Wi-Fi issue

• All lines of Apple hardware including Apple TV

• Troubleshoot all hardware, software, or OS problems on the Mac

• Printer Setups - Responsible for daily functionality and print queues printers for all locations, including PC

• A broad understanding of computer hardware (Mac and PC) and software -including installation, configuration, management, diagnostics, and support

• Delivered exceptional customer service while maintaining a high degree of professionalism

• Cisco AnyConnect.

• Cisco WebEx.

• Office for Mac 2016, 2011 and O365

Mac L3 Engineer

Time Analytics and Shared Services Pvt.Ltd ( 2016 -2018 )

System Engineer

CSS Corp (2015 - 2016)

Minacs (Apple India)

Technical support Engineer ( 2014- Jun 2015 )

Education

2013, Sri Dharamshala Manjunatheshwara College of Engineering and Technology, Dharwad - Karnataka

B.E in Information Science and Engineering – CGPA- 6.59

2009, Government Pre-University College, Sagar– Karnataka

Skills

Programming Languages: C, Basic Linux.

Tools Used: JAMF Casper, SCCM, Active Directory, Google apps, Microsoft azure, VM horizon client iLog, citrix receiver, Jira,,MS Office, ServiceNow.

Operating system: Mac OSX, Ubuntu, Windows

Certifications

JAMF 100 Certified

Apple Certified by Minacs

Declaration:

I hereby declare that the above-mentioned information is correct up to my knowledge and I bear the responsibility for the correctness of the above-mentioned particulars.

Date :

Place : ( Pavan Doddamane K )

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