Richa Pandey

Mobile: 896-***-****

Email: adfass@r.postjobfree.com

OBJECTIVE

To utilize my knowledge, skills and attitude towards the growth of organization.

SKILL SET

Tools

Microsoft Office tools Excel, Power Point.

EDUCATIONAL QUALIFICATION

Course

Board

Year

10th class

M.P Board

2008

12th Class

M.P Board

2010

B.COM (Tax)

DAVV

2013

PROFESSIONAL EXPERIENCE

Ims People Feb 20 – Apr 20

Process Trainer

Responsibilities

●End to end responsibility for planning and executing assigned training and development programs and projects.

●Provide process and soft skill training to new and existing employees for all functions.

●Plays a vital role in various change initiatives, new process/policy/tools roll out, cross-functional/departmental process improvement projects.

●Also involved in needs analysis, content development, professional effectiveness and high-potential and leadership development programs.

●Shared responsibility for development, coordination and facilitation of employee on-boarding.

●Assist with formal/informal needs assessments on an ongoing basis.

●Build strong relationships, partnering with key stakeholders throughout the organization.

● Apply adult learning principles to customize training the target audience.

●Deliver content using VAK methodology in a variety of formats, including classroom, web conference and blended learning programs

●Track evaluation metrics to measure and report on the effectiveness of learning initiatives, learner’s performance.

●Evaluate and assess effectiveness and quality of training materials and content.

●Support workforce readiness and change management on major initiatives.

Lancesoft Pvt. Ltd. Jun 19 - Oct 19

Process Trainer

Responsibilities

●End to end responsibility for planning and executing assigned training and development programs and project.

●Provide process training to new and existing employees for all functions.

●Also involved in need analysis, content development, professional effectiveness and high potential and leadership development programs.

●Deliver content using VAK methodology in a verity of of formats, including classroom and blended learning programs.

Teleperformance Indore M.P Nov 17 – June 19

Process Trainer

Responsibilities

●Conduct NH Training according to product/process and client modules.

●Supporting Trainees on customer service.

●Making employees aware about client requirements and fulfilling customer needs.

●Identified calls failing to meet predefined standards while identifying gaps, conflicting or incorrect procedure or documentation.

●Understanding the priority of the organization and evaluated call behaviors for nesting batches on regulatory compliance and adherence to policies and procedures and professional conduct.

●Performed regular DIP checks, developed and reviewed performance report to identify areas of improve and implement measures to improve both departmental and individual performance.

●Experience in developing client content for pilot phases.

●Worked as a main resource in a pilot campaign (developed modules, contents, and scripts and taking the entire process to live.)

●Attended TTT by Client Training Teams.

●Supporting OJT Batches on the floor.

●Conducting TNA and Refresher training on the floor.

●Conducting Cross Training as per requirement.

SGS Technical Services Pvt. Ltd. Indore M.P Oct 16 – June 17

Talent Acquisition Executive

Responsibilities

●Source and recruit candidate by using job portals (Monster, career builder, Ladders, Dice) and LinkedIn

●Screen candidate resumes and job application.

● Review and understand technical job requirements.

●Making Boolean string according to requirements.

●Follow up candidates.

●Review applicant to verify if position requirements are meet.

●Format resumes meeting client expectations.

ACTIVITIES AND ACHIEVEMENTS

●Has won debate competition.

●Hosted cultural events at school.

PERSONAL DETAILS

Date of Birth : 14-08-1993

Father’s name : Mr. R.K.Pandey

Permanent Address : 52 D-B slice no 4 sch. no 78 opp old Jain maindir Vijay nagar Indore

Madhya Pradesh

Languages known : English & Hindi

I hereby declare that the information furnished above is true to the best of my knowledge.

Place: Ahmedabad Richa Pandey

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