** ********* ******, ***********, *********, Johannesburg, 2198

Mobile: 076-***-**** Email: adfasr@r.postjobfree.com Personal Profile

I am a friendly hardworking Customer Relations Manager with passion in servicing and maintaining a good customer relation with existing and potential clients, I also have excellent communications skills which I have obtained from previous employments. My studies and my previous work experience have all been in these areas and I am currently looking to progress my career in a more challenging role in a different environment then what has been my comfort zone. I have previously supervised a Contract and administration department as well as the accounts department, I have the ability and the qualities to supervise, manage and motivate others. Achievements

More than 10 years of relevant experience

Best credit controller of the month

Data department supervisor

Credit control supervisor

Education

January 2011 – December 2012 Institute of Credit management Credit management Qualification: NQ level 5

• Credit Management 1

• Credit management 2

• Credit management 3

August 2016 – August 2017 Administration Management Level 4 Ifundi Qualification: NQ level 4

• Learning in the workplace

• Understanding management

• Managing teams

• Understanding leadership as a role of all managers

• Human resources

• Managing expenditure against budget

• Industrial relations

• Problem solving

• Managing customer service

• Business communications 1,2 and 3

• Oral communication

• Running effective meetings

Employment

August 2019 – Current Customer Relations Manager National Security & Fire Main duties:

• Building and maintaining relationships with clients

• Conducting business reviews to ensure clients are satisfied with their products and services

• Escalating and resolving areas of concern

• Project support (new or existing

• Billing & Credit Control support

• Service Management & Customer visits

• Upgrade / New Product Development

• Service Level Management

August 2017 – July 2019 Credit Controller Fidelity ADT security Main duties performed:

• Telephonic debt collection, dealing with walk in clients and via email

• Reconciling of clients’ accounts

• Monitoring debtor balances to ensure a reduction in debtors DSO

• Liaising with customers, as well as internal personnel including the sales team

• Handling account queries, processing of refunds, credits

• In charge of the credit control department in the absence of the supervisor February 2015 – July 2017 Sales consultant Fidelity ADT Main duties performed:

• Maintain working relationships with existing clients to ensure exceptional service and identification of potential new sales opportunities

• Identify appropriate prospects, set appointments, make effective qualifying sales calls, and manage sales cycle to close new business in all service categories offered

• Conduct demos and being able to market our product

• Achieve sales goals by assessing current client needs and following selling process with potential buyers, often utilizing product demos and presentations

• Coordinate with other sales reps to ensure company quotas and standards are being met, performing market research and regular competitor monitoring July 2012 – January 2015 Contracts and administration supervisor ADT Securit Main duties performed:

• Assign Work and Supervise Employees

• Identify Errors in Data of new contract submitted

• Evaluate Performance of employees

• Communicate Policies to Employees and ensuring that is adhered to

• Quality control

August 2010 – June 2012 Credit controller ADT security Main duties performed:

• Telephonic debt collection, dealing with walk in clients and via email

• Reconciling of clients’ accounts

• Monitoring debtor balances to ensure a reduction in debtors DSO

• Liaising with customers, as well as internal personnel including the sales team

• Handling account queries, processing of refunds, credits

• In charge of the credit control department in the absence of the supervisor March 2007 – July 2010 Credit controller Protea Coin Group Main duties performed:

Same as above

November 2005 – February 2007 Sales administrator Protea Coin Group Main duties performed:

• Distribute incoming sales accordingly to relevant sales representatives

• Process orders via email or phone

• Check data accuracy in orders and invoices

• Contact clients to obtain missing information or answer queries

• Liaise with the Logistics department to ensure timely deliveries

• Maintain and update sales and customer records

• Develop monthly sales reports

• Communicate important feedback from customers internally

• Ensure sales targets are met and report any deviations

• Stay up-to-date with new products and features

January 2001 – October 2005 Receptionist/switchboard operator Protea Coin Group Main duties performed:

Act as a receptionist to the site administration. E

• Receiving incoming calls and making necessary outgoing calla

• Take and transmit messages telephonically or via email

• Give routine information as requested.

• Process incoming and outgoing mail.

• Perform general clerical work as assigned including typing tasks.

• Place long distance calls. E

• Direct visitors to the appropriate offices in a professional and courteous manner.

• Work cooperatively and courteously with supervisor and co-workers.

• Maintain various files.

• Print and copy reports and other data as assigned.

• Maintain a professional atmosphere in the reception lobby.

• Assist other departments as needed.

• Operate a variety of office equipment including a computer, fax machine and copier.

• Performs other related duties as assigned

Qualifications

• Certificate in Credit Skills and management

• Certificate in Genetic Management

Skills

• Excellent communications skills

• Excellent interpersonal skills, I have the ability to effectively serve customers and I have a strong relationship with staff

• I have the ability to deal with stressful situations in a calm and professional manner

• Able to work in a team and on my own initiative

• Ability to manage, lead and motivate fellow colleagues Hobbies and interests

I enjoy socialising with friends and family, I also enjoy Jogging twice a week which allows me to meet and interact with new people and that develops my communication skills outside of my normal working environment

References

Ivan Govender Vaughan Pillay

Sales and Marketing Executive – National Security Regional Manager, Fidelity ADT Tel: 079-***-**** Tel: 031*******

Email: adfasr@r.postjobfree.com adfasr@r.postjobfree.com

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