CURRICULUM VITAE

Karin Addison

PERSONAL DETAILS

LANGUAGES Fully Bilingual: English & Afrikaans

MARRIAGE STATUS Married

DEPENDANTS One

GE NDER Female

HEALTH Excellent

DRIVERS LICENSE CODE 8

EMAIL adfasa@r.postjobfree.com

MOBILE NUMBER 064-***-****

NATIONALITY South African

AREAS OF EXPERTISE & PERSONAL SKILLS

• Customer-facing Skills

• Sales & Marketing

• Excellent management ability and communication skills

• Hostess

• Bartending

• Computer Literacy

• Strategy & Accounting

• Data entry

• Incoming & Outgoing correspondence

• Extensive knowledge of operating systems

• Leadership and Personal Effectiveness

• Management in different areas

• Punctual

• Excellent face-to-face and telephone communicator

• Enthusiastic

• Team player

• Motivational

• Ability to adapt to change

• Prioritizing

• Initiative and problem-solving abilities

• Multi-tasking

• Flexibility in different areas of workplace

• Paying attention to detail

• Accounting Reports

• Relieve Manager

• Acting HR (below involvement but not limited to) - Maintaining personnel files

Submitting paperwork to external sources such as UIF claims etc. Creating work policies and procedures

Participated in disciplinary hearings

EMPLOYMENT DETAILS

JOB TITLE Front of House Receptionist/Housekeeping Manager/Relieve Manager COMPANY Thabela Mountain Retreat

EMPLOYMENT DATE 13.05.2018 – 28.03.2020

REASON FOR LEAVING Business closed due to Covid-19 RESPONSIBILITIES

• Front of House.

• Meeting and greeting of guests

• Handling of switchboard.

• Room Reservations.

• Liaising with clients regarding reservations and special requirements

• Daily, weekly & monthly summaries

• Salaries

• EFT payments to varies beneficiaries as well as salary transfers

• Staff rosters and leave approvals

• Housekeeping manager

• Handling of all and any enquiries, complaints and compliments

• Marketing

• Design and maintenance of website

• Email liaising

• General Filing

• Group bookings and planning thereof

• Creating and editing of varies documents on word, excel and PowerPoint.

• Check chalets once a week and ensure all maintenance and cleanliness is up to standard.

• Stock checks

• Catering administration & ordering

• Afterhours standby for late arrivals

• Ensuring that all clients receive the best possible service & experience facilities have to offer

• Relieve manager

• Acting HR

EMPLOYMENT DETAILS

JOB TITLE Front of House Receptionist

COMPANY Kumkani Country Lodge Potchefstroom (4 Star Lodge) EMPLOYMENT DATE 27.01.2015 - 22.12.2017

REASON FOR LEAVING Went to New Zealand

RESPONSIBILITIES

• Handling Switchboard.

• Room Reservations.

• Liaising with Travel Agents/ Companies regarding client reservations.

• Deliver the professional greeting of clients and visitors, to the highest standards and upholding it.

• House Keeping supervisor

• Personally inspect guest rooms to ensure first-rate cleanliness and presentation.

• Daily supervision of the housekeeping staff.

• To ensure visitors booking in and out system is maintained and adhered to at all time.

• Provide accurate statistical reports on a weekly basis.

• Telephone guests prior to arrival to confirm booking details and any special requests.

• To complete the guest payment of room / restaurant bills on departure and to take appropriate payment and record as necessary.

• Amenity Stock control, balancing & allocations.

• File booking correspondence, update of guest’s data etc.

• Divulge information regarding the lodge facilities and services and encourage guests to make use of them.

• Handle lodge correspondence, emails and filing duties.

• Ascertain the overall cleanliness and maintenance of the front desk and waiting areas, by coordinating efforts with the housekeeping staff.

• Ensures the proper maintenance of all equipment; make arrangements for repair and/or replacement of used and damaged equipment.

• Assigning housekeepers with their daily duties.

• Collect payments (debtors), and record data pertaining to funds and expenditures. EMPLOYMENT DETAILS

JOB TITLE Insurance Administrative Assistant

COMPANY ABSA Potchefstroom (BARCLAYS)

EMPLOYMENT DATE 01.08.2014 - 23.01.2015

REASON FOR LEAVING Financial reasons

RESPONSIBILITIES

• Process and review insurance documentation and ensure all documents are complete.

• Customer Services including answering phones.

• File and maintain personal and confidential customer insurance files.

• Drawing up and comparing quotations for multiple service providers

• Send and receive emails.

• Handling claims.

• Sending of amendments to varies insurance companies.

• Checking policy schedules when received.

• Assistance in head financial advisor’s diary management (e.g. organizing client meetings when instructed)

• Barclays training at Study quarters.

• Wrote ABSA exams.

• Managing databases and filing system.

EMPLOYMENT DETAILS

JOB TITLE Tour Operator / Sales & Admin Consultant COMPANY Seasons in Africa information Centre (Hilton Ross/Seasons in Africa) EMPLOYMENT DATE 16.10.2013 - 25.07.2014

REASON FOR LEAVING Personal matters occurred and I relocated to Potchefstroom RESPONSIBILITIES

• Administration.

• Sales.

• Marketing (online/out of office)

• Advising clients on travel arrangements.

• Meeting Scheduler.

• Send and receive emails.

• Itinerary planning.

• Booking of tours and activities.

• Utilized excellent verbal and written communication skills.

• Proficient internet research skills for customer information.

• Website editing.

• Handle feedback and complaint in a professional manner.

• Assist in annual business report writing.

• Act as a liaison between the office and the field staff (drivers, guides and freelancers)

• Being flexible to work outside office hours if necessary.

• Optimize tour handling and other administrative procedures

• Assist in new product development

EMPLOYMENT DETAILS (Second job whilst working at Seasons in Africa Information Centre) JOB TITLE Part Time Bartender

COMPANY Tanks Bush Pub

EMPLOYMENT DATE Part Time

RESPONSIBILITIES

• Serving clients

• Stock control

• Sales

• Taking orders

EMPLOYMENT DETAILS (Employed in different departments) JOB TITLE Manageress & Receptionist

COMPANY Summerfield’s Estate (5 Star Lodge)

EMPLOYMENT DATE 01.12.2011 - 14.10.2013

REASON FOR LEAVING Received job offer from Seasons in Africa RESPONSIBILITIES

• Task Manager.

• Managing preparation of lodge on a daily basis.

• Marketing Summerfield’s Products & Services.

• Assisting guests for daily appointments.

• Guest Check-ins.

• Check and Place lodge amenities orders timeously and correctly.

• Effectively resolving problems.

• Supervisor.

• Interview and hire housekeeping applicants.

• Issue daily tasks to housekeepers and ensure that tasks are executed timeously and to the required standard.

• Co-ordinate emails relating to guest info from reservations office and file in a day file for easy reference.

• Ensure Indemnity forms are completed and filled for each guest.

• Ensure that every room is perfect for a guest arrival and ready for their arrival on time. JOB TITLE Assistant Hostess/Waitress

• Supervisor

• Making sure guests are well looked after

• Schedule evening events

• Serve guests

• Locking up after shift

JOB TITLE Deli Manageress & Front of House Receptionist

• Stock Control & ordering

• Marketing

• Sales

• Admin

• Quotations for guests booking Accommodation

• Sending Emails advertising what Summerfield’s offer

• Waitress

• Managing Staff in Department

JOB TITLE Casterbridge Rose Shop Manageress & Sales Assistant

• Sales

• Stock Control

• Stock ordering

• Admin

• Cash ups

• Monthly Sales Report setup

• Advertising

• Décor

EMPLOYMENT DETAILS (Second job whilst working as Rose Shop Manageress) JOB TITLE Part Time Waitress

COMPANY Spur White river

RESPONSIBILITIES

• Serve clients

• Making sure your guests are well looked after

• Completing duties given by manager such as cleaning department scheduled to you EMPLOYMENT DETAILS (Family Business, Parents owned Courtyard Cafe) JOB TITLE All Rounder

COMPANY Courtyard Cafe White River

RESPONSIBLITIES

• Opening of Restaurant.

• Serving guests.

• Daily Cash ups.

• Stock Takes and ordering.

• Supervisor.

• Assistant Chef.

• Scheduling shifts.

• Making sure everything is in order and according to standards expected. ACADEMIC QUALIFICATIONS

HIGHEST GRADE Matric Obtained in 2011

SCHOOL NAME Hoẽr Volkskool Potchefstroom

SUBJECTS English

Afrikaans

Hospitality

Business Studies

History

Mathematics

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