Customer Service Media

SAJEEV OMANA MOHANAN

Email: ****************@*****.*** Mobile:+974-********

PROFESSONAL SUMMARY

A pro-active, productive individual, demonstrating a high level of initiative with extensive experience in the transportation industry. Ability to motivate and develop employees for long term growth. Experience in providing a team concept which emphasizes optimum performance.

SKILLS

Decision making Problem Solving

Critical Thinking Emotional Intelligence

Team Work Leadership

PROFESSIONAL EXPERIENCE

Transportation Coordinator

Qatar Shell GTL Limited ( June 2017 – July 2020)

• Develop delivery routes and maintains contact with drivers throughout the day.

• Collaborate with management to modify daily routes to accommodate the needs of customers.

• Act as a communication liaison through the two-way truck radio system and answer incoming phone calls from drivers on the road.

• Cultivate strong relationships with drivers and customers to reduce the stress that comes with last minute schedule changes.

•Monitor any sudden route changes or road construction issues and work with drivers to establish new routes for timely deliveries.

•Use the vehicle tracking system to locate the vehicle.

Public Relation Officer

Rajadhani Hotels (p) Ltd, Trivandrum, Kerala (Jan 2006 to Jan 2009)

• Develop, design and implement communication strategies

• Manage positive print and broadcast media projection

• Act as a point of contact for media liaison

• Plan and direct communications strategies

• Develop and write press releases

• Formulate plans to communicate the company’s interests

• Initiate ideas for programs and manage programs when initiated.

Cashier cum Clerk

ICICI Bank, Trivandrum, Kerala (Jan 2004 to Dec 2005)

Comprehensive mathematical knowledge with good problem solving skills

Effective written and verbal communication skills

Good customer service skills with warm and pleasing personality

Advance knowledge of computer applications that can handle cash registers easily

Knowledge of business processes and transaction systems

Instructor

Maruti Driving School, Trivandrum, Kerala (March 2002 to Dec 2003)

EDUCATIONAL QUALIFICATIONS

B.sc Math

Diploma in Travel &Tourism Management

Diploma in Electronics

Diploma in Office Automation

Diploma in Automobile Engineering

LANGUAGES

English, Hindi, Malayalam

DRIVING LICENSE

Valid Qatar Driving License

Contact this candidate