Rayan Hotel, Sharjah, UAE April’ ** - March' **

Guest Relation Officer cum Reservation Agent

Input all reservations into the system, recording all pertinent information & attend to inquiries, complaints and requests regarding reservations

Attending all the credit meetings & maintain records Consigning credit card authorization to all our future clients to get payments on time & once updated sharing the same to the accounts & reservations team Updating the Earlybird reports on management meetings Handling reviews to all extranet which includes booking.com, TripAdvisor, Agoda & OTA’s WORK E X P E R I E N C E

IEnergizer - Make My Trip, Noida UP OCT’ 19 - Till Present Senior Executive - Corporate Channel

+ 9 1 9 9 9 5 0 9 8 3 0 8

Passed intermediate from State Board, Kerala in

2010

Passed High School from State Board, Kerala in

2012

Diploma in Hotel Management from Munnar

Catering Collage, Kerala in 2014

Graduate in Bachelors in Tourism Studies (BTS)

from Emirates MCC College, Ras Al Khaimah,

UAE in 2017

A C A D E M I C Q U A L I F I C A T I O N

Well versed with Operating System: Opera

PMS, CID system,Vicas, windows 10,

windows8, windows 7, windows & Multimedia,

Linux and vista

Application : Adobe Photoshop CS6, Tally

Packages : MS Office Software, Web

Designing, Logo Designing

MS Office : Word, PowerPoint, Excel and

Outlook

I T S K I L L S

JISHNU A

Knowledge of Amadeus or Galileo, Mid Office, Infinity, MyBiz Providing relevant resolutions to corporate customers Handling queries related to Domestic & International travel Operational work with B2B - Business to Business

Yatra Online Pvt Ltd, Gurugram, Haryana May’ 19 - September'19 Senior Executive at Yatra Corporate’s

Solving all the queries,getting from the Multinational companies like Volvo eicher,Coca-Cola clients

Knowledge of Amadeus or Galileo, Mid Office,Corptrav,Infinity Assisting with clients and accommodating their needs Handling Guest Houses in 5 Major cities in India

Making duty roaster twice a week

j i s h n u . a @ y a h o o . c o m

C O N T A C T

Golden Tulip Ras Al Khaimah UAE June’ 16 - February' 17 Guest Relation Agent

Processing a working knowledge of the reservation department as well as taking the same day & future reservations whenever necessary & also well aware about the cancellation procedures Maintaining guest room key storage & supervising access to safe deposit boxes Well aware with the usage of the front office equipment’s sharing the same to the accounts team Performing cashier related tasks which include : billing/invoice settlement, posting charges to guest accounts, paid out's, foreign currency exchanges The Grand Hyatt, New Delhi, India February’ 15 - May' 15 Guest Relation Agent & Food & Beverage Service (Trainee) Learning to provide reports on status as per the requirement of the organization, which has to be done on a regular basis

Studying the feedback on customer satisfaction & giving a report on these results so that necessary suggestions can be made on improving the customer relationship Gaining good knowledge on all the aspects of the industry that are applicable for the job of a trainee in hotel management.

I hereby declare that all the information mentioned above is true to the best of my knowledge. D e c l a r a t i o n

J I S H N U A

Date of Birth : 3rd January 1994

Father’s Name : Arumughan Chinnan

Marital Status : Single

Nationality : Indian

Hometown : Kerala

Language's known: English, Hindi, Malayalam

& Tamil

P E R S O N A L I N F O

New Delhi

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