NUR HALIMAH BT MOHD

*-*-*, ***** ******* Apartment,

Jalan Kerinchi, Pantai Dalam,

***** ***** ******,

Persekutuan Wilayah Kuala Lumpur

014-*******

adfam9@r.postjobfree.com

OBJECTIVE

Current student enrolled in University of Malaya pursuing bachelor’s in Computer Science (Artificial Intelligence). I am seeking for an internship placement to acquire more knowledge and experiences. I would like to be a part of a company where I could use my skills and gain work experience for the future development of myself.

EXPERIENCE

TECHNICAL SUPPORT EXECUTIVE

TM TECHNICAL STREAMIX– (VADS BERHAD)

1.2.2016 – 1.2.2017

Helping customer to troubleshoot a fixed line and internet connection problems

Assist customer in solving the technical problem

Create a report accordingly to customer problems

Participate in company event and be part of decoration teams to help to make the office environment to be cheerful

CUSTOMER SERVICE EXECUTIVE

PETRONAS DAGANGAN BERHAD– (BRANDT INTERNATIONAL )

17.7.2017 - 17.1.2018

Handles incoming call from Petronas Dagangan Berhad customer.

Assist customer on how to register Mesracard and SmartPay card which is the card to purchase petrol using company card and handle the problem regarding the account problem.

Assist any inquiry from the Petronas station

Liaise directly with Petronas station manager regarding any problem related to station

Assist to create order for station which short in petrol

CUSTOMER SERVICE (E-COMMERCE SUPPORT)

SHOPEE MALAYSIA - (SCICOM (MSC) BERHAD)

16.6.2018 – 16.3.2019

Handles incoming calls and emails from Shopee online user.

Assist customer to trace and track the status of the parcel that has been ordered.

Provide the solution for the non-receive, wrong item and damage item receive according to the procedure provided by Shopee.

Assist both user which is seller and buyer that having the technical issue with the apps or website.

Assist the users with the payment issue and advice accordingly regarding the payment option.

SYSTEM ADMIN SPECIALIST

BAKER HUGHES - (GENTRONICS)

17.7.2019 – 17.7.2020

Handles incoming calls, emails and webchat from both Baker Hughes and GE (General Electric) user for technical issue.

Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and user satisfaction.

Assist with various technical issue such as VPN connection, Outlook issue, access/authentication issue.

Assist with Installing, configuring and troubleshooting computer hardware, software, systems, networks and printers

Installation, troubleshoot and configure of Microsoft Window Operating system and Microsoft applications in the Desktop and Notebook.

Provide guidelines and step for various inquiry include on how to gain access to certain internal website, troubleshoot common issue and many more.

Document incidents, report customer suggestions and technical issues to relevant teams.

EDUCATION

SEKOLAH KEBANGSAAN PASIR TINGGI

2001-2006

UPSR-3A,2B

SEKOLAH MENENGAH KEBANGSAAN (A) DURIAN GULING

2007-2009

PMR: 6A,2B,1C

2010-2011

SPM : 1A,2B,4C,1D

POLITEKNIK TUANKU SYED SIRAJUDDIN

(DIPLOMA IN INFORMATION TECHNOLOGI-PROGRAMMING)

2012-2014

CGPA : 3.10

UNIVERSITY OF MALAYA

BACHELOR OF COMPUTER SCIENCE (ARTIFICIAL INTELLIGENCE)

2017- 2021

CURRENT CGPA : 2.73

TECHNICAL SKILLS

Skill

Proficiency

MS Office

Advanced

HTML Language

Good

PHP (Peripheral Hypertext Pre- processor)

Intermediate

MySQL

Good

Macromedia Dreamweaver

Intermediate

Adobe Photoshop

Good

Adobe Illustrator

Good

VB.NET

Good

Web Programming

Good

LANGUAGE PROFICIENCY

Language

Proficiency

Bahasa Melayu

Spoken : Fluent

Written: Fluent

English

Spoken : Fluent

Written: Fluent

PERSONAL QUALITIES

Have experience in technical support

Able to work in shift

Capable to work in a team

Have strong communication and interpersonal skills.

Multitasking

Fast Learner

Pc literate

Punctual

Able to follow and adapt with the new rules

Alert with the new procedure.

Critical Thinking

Handling Pressure

REFERENCE

Dr. Aznul Qalid Md Sabri

Industrial Training Coordinator

Department of Artificial Intelligence

Faculty of Computer Science and

Information Technology

University of Malaya

adfam9@r.postjobfree.com

Huzairi Hashim

Team Leader at BAKERHUGHES

Level 21, Menara Tan & Tan,

Jalan Tun Abdul Razak,

50450 Kuala Lumpur.

Tel: 012-*******

Contact this candidate