Customer Industrial Training
Resume:
NUR HALIMAH BT MOHD
*-*-*, ***** ******* Apartment,
Jalan Kerinchi, Pantai Dalam,
Persekutuan Wilayah Kuala Lumpur
*************@*****.***
OBJECTIVE
Current student enrolled in University of Malaya pursuing bachelor’s in Computer Science (Artificial Intelligence). I am seeking for an internship placement to acquire more knowledge and experiences. I would like to be a part of a company where I could use my skills and gain work experience for the future development of myself.
EXPERIENCE
TECHNICAL SUPPORT EXECUTIVE
TM TECHNICAL STREAMIX– (VADS BERHAD)
1.2.2016 – 1.2.2017
Helping customer to troubleshoot a fixed line and internet connection problems
Assist customer in solving the technical problem
Create a report accordingly to customer problems
Participate in company event and be part of decoration teams to help to make the office environment to be cheerful
CUSTOMER SERVICE EXECUTIVE
PETRONAS DAGANGAN BERHAD– (BRANDT INTERNATIONAL )
17.7.2017 - 17.1.2018
Handles incoming call from Petronas Dagangan Berhad customer.
Assist customer on how to register Mesracard and SmartPay card which is the card to purchase petrol using company card and handle the problem regarding the account problem.
Assist any inquiry from the Petronas station
Liaise directly with Petronas station manager regarding any problem related to station
Assist to create order for station which short in petrol
CUSTOMER SERVICE (E-COMMERCE SUPPORT)
SHOPEE MALAYSIA - (SCICOM (MSC) BERHAD)
16.6.2018 – 16.3.2019
Handles incoming calls and emails from Shopee online user.
Assist customer to trace and track the status of the parcel that has been ordered.
Provide the solution for the non-receive, wrong item and damage item receive according to the procedure provided by Shopee.
Assist both user which is seller and buyer that having the technical issue with the apps or website.
Assist the users with the payment issue and advice accordingly regarding the payment option.
SYSTEM ADMIN SPECIALIST
BAKER HUGHES - (GENTRONICS)
17.7.2019 – 17.7.2020
Handles incoming calls, emails and webchat from both Baker Hughes and GE (General Electric) user for technical issue.
Use standard processes, implement existing diagnosis methods, solutions/workarounds to effectively deal with customer and technical issues to achieve problem resolution and user satisfaction.
Assist with various technical issue such as VPN connection, Outlook issue, access/authentication issue.
Assist with Installing, configuring and troubleshooting computer hardware, software, systems, networks and printers
Installation, troubleshoot and configure of Microsoft Window Operating system and Microsoft applications in the Desktop and Notebook.
Provide guidelines and step for various inquiry include on how to gain access to certain internal website, troubleshoot common issue and many more.
Document incidents, report customer suggestions and technical issues to relevant teams.
EDUCATION
SEKOLAH KEBANGSAAN PASIR TINGGI
2001-2006
UPSR-3A,2B
SEKOLAH MENENGAH KEBANGSAAN (A) DURIAN GULING
2007-2009
PMR: 6A,2B,1C
2010-2011
SPM : 1A,2B,4C,1D
POLITEKNIK TUANKU SYED SIRAJUDDIN
(DIPLOMA IN INFORMATION TECHNOLOGI-PROGRAMMING)
2012-2014
CGPA : 3.10
UNIVERSITY OF MALAYA
BACHELOR OF COMPUTER SCIENCE (ARTIFICIAL INTELLIGENCE)
2017- 2021
CURRENT CGPA : 2.73
TECHNICAL SKILLS
Skill
Proficiency
MS Office
Advanced
HTML Language
Good
PHP (Peripheral Hypertext Pre- processor)
Intermediate
MySQL
Good
Macromedia Dreamweaver
Intermediate
Adobe Photoshop
Good
Adobe Illustrator
Good
VB.NET
Good
Web Programming
Good
LANGUAGE PROFICIENCY
Language
Proficiency
Bahasa Melayu
Spoken : Fluent
Written: Fluent
English
Spoken : Fluent
Written: Fluent
PERSONAL QUALITIES
Have experience in technical support
Able to work in shift
Capable to work in a team
Have strong communication and interpersonal skills.
Multitasking
Fast Learner
Pc literate
Punctual
Able to follow and adapt with the new rules
Alert with the new procedure.
Critical Thinking
Handling Pressure
REFERENCE
Dr. Aznul Qalid Md Sabri
Industrial Training Coordinator
Department of Artificial Intelligence
Faculty of Computer Science and
Information Technology
University of Malaya
**********@**.***.**
Huzairi Hashim
Team Leader at BAKERHUGHES
Level 21, Menara Tan & Tan,
Jalan Tun Abdul Razak,
50450 Kuala Lumpur.
Tel: 012-*******
Contact this candidate